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Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
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I have not fully intalled the fireplace yet but am happly with its appearance so far. Doug did a great job walking me throught the process!
I won't know until next season how the cap works but it fits well and arrived quickly.
Looks like you bought a Vacu Stack. If I were trying to solve a draft issue, this is where I'd start as well. They are made in America and well built. In most cases, they help with back puffing and wind related smoke issues. Thanks for the up to date feedback. Let us know how it works out for you
Woodland knocked it out of the park.
Great customer service- easy ordering- quick shipping- 5 star - best price. Use them first.
You'll make us blush with a review like this. Thank you, thank you, thank you!
The product we ordered was damaged in shipping. It is often said in service businesses that a problem becomes an opportunity to shine. That is what happened with us. Doug helped us get the damaged product corrected and made it known he cared about a positive outcome for us, his customer.
Selling product can be the easy part. Supporting your customers after the fact is what sets us apart. We are glad you agree and appreciated the efforts we made to make your journey better.
Great customer service. They Always call me back. I needed help with gas logs causing black smudges on the logs & hearth.
We have an entire team of product experts, and support staff waiting to hear from you. We've trained for this and we are ready.
Additional grout needed to complete the installation of the fire brick. Larger grout lines required more grout than recommended. I also had the full brick and ended up needing 2.5 50# buckets to complete my 36' fireplace. Need to work quickly. 15 min. Work time.
Sounds like you are getting it done right. Congratulations on getting this done and thanks for including us to help.
We saw that one of our two fabric covers for our wood storage had faded severely and contacted you for a replacement. You immediately sent us a replacement cover which looks great!
Thanks for the chance to stand behind the product we sold to you. It was our pleasure to help.
I purchased a ventless fireplace. My sales technician was awesome and follow up experience was exceptional!
Five stars is much respect. Thank you for that. We see a 2 on service. If that's not a mistake, let me know what happened. lance.mark@woodlanddirect.com
Woodland Direct has the best customer service. They have been very prompt getting necessary replacement items. I highly recommend buying from them due to the great support they provide.
Thank you
Stuff can happen. It only takes a kind customer like you and an honest company like ours to get it back on track though. Thanks for the great review and the business you gave us.
Thank you, Maria. It's easy to make a fireplace look brand new with a new door or spark screen. We're glad you decided to visit. Please come again.
No issues, everything delivered as expected. Product appears to be exactly as ordered and timely process was also very much appreciated.
It sounds like it went well from start to finish. You are very much appreciated as well. Thank you.
Woodland had the exact heater size and watt output for my patio. It is summer and very warm as I write this so the true test will come in a few months when we put the heater to work.
Thank you, Mark. Woodland Direct is here to help if you have questions on installation or operation. We're glad we had exactly what you needed.
The fireplace great looks awesome in our new fireplace. We can't wait to have our first fire!
Mary, thank you for taking the time to let us know how happy you were with your purchase. We are grateful for your business. Warm regards from the entire team at Woodland Direct.
Woodland Direct was the ONLY supplier I could find for the special Bean shaped, amber, Glass Rocks for my fire pit. I needed another 10# and the Woodland Direct selection was almost a perfect match (just a tad smaller in size). Once added in, they look great and my fire pit is back to great shape!
Larry, we know exactly what kind of media you are describing here. Those 'bean' shaped ones look like they are liquid when fire is wrapping around them. You have great taste. We're glad you found our huge selection of glass media options for gas appliances. We have an equally huge selection of everything else you need to add fire to your home including the appliances, burners, and controls. If you have questions, we have a team of folks ready to help. Thank you for your business and the good word here.
Customer service was excellent! My sales rep timely helped me resolve the issue.
Hi Cindy. It looks like a handful of folks helped you get what you needed. Thank you for the chance to help. We are always glad to hear from you if there is anything else we can do.
Needed an ignition replacement and I received one without a lot of hullabaloo.
We do our best to deliver a 'hullabaloo-less' experience. We're always glad to help our customers and it's great to hear we got you what you needed with as little hassle as possible. Thank you from everyone here at Woodland Direct.
Found just what I was looking for with the guarantee that I won't have to look again!
Thank you five stars and a great review. It was our pleasure helping you find what you needed.
Great sales team response to all questions. Fire pit shipped well ahead of schedule. Transport pallet packaging was extensive with no damage via motor freight. Transport driver moved the pallet from street to the pool deck and was extremely nice. The natural gas company quickly made our gas line connections. Our entire family has enjoyed the fire pit in the evenings. Woodlanddirect is the place you want to shop.
Dwight, we were glad you called and happy to help you find the perfect fire pit for you. We hope you make a lot of great memories around the fire this season and many seasons to come. Regards and thanks from the entire team at Woodland Direct.
Melanie took over handling an error with manufacturing of two fireplace glass doors. She listened, heard and understood my story, called me back twice exactly when she said she would, and resolved my issue exactly as I requested. She re-ordered the incorrect door, and approved an inconvenience refund.
Thank you Melanie!
This will put a huge smile on Melanie's face when she sees it. Thank you for the great review and thank you for your business.
Very satisfied with the quality, and the selection of gas logs and options from which to choose.
Thank you, Richard. If you get a chance, let your sweep know that he's appreciated. You are as well. Thank you for the great review and your business.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
You have people here waiting to help if you have questions. It would be our pleasure to hear from you again. Thank you for your business and congratulations on your fireplace purchase.