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Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
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Friendly staff helped me when I needed it most and got me exactly what I was looking for. I couldn't have asked for anymore.
Placed order, then it took a month for the logs to arrive. They sent propane not NG. Promised to overnight replacement items. No correspondence for several days, unanswered emails, no return calls, etc. Finally they said it will ship tomorrow but by ground. They said they don't ship overnight unless the customer pays for it. It's THEIR fault! Also since no one ever called back or responded I'm pretty sure the shipment will not be complete. So for now, I'd say avoid WD. I'll see if they can make this right, more to follow.
I ordered a harth pad from them. They waited a week after I ordered to tell me it would take 3 months to arrive. After waiting 3 months and it never showed up I tried to call them only to find they only take email service request! After a week of waiting on emails back they finally told item is out of stock, and it was out of stock the day I ordered it! I showed them a screen shot of their showing item in stock ready to ship... they said it just wasn't updated yet. 3 months and they don't update Web site? Wtf? Anyways another week of emails finally got refund but it was short $28 no explanation of why. Basically this place charged me $28 to hold my $ for 3 months! And held my project to! BTW I ended up making pad myself with supplies from home depot. My pad was nicer than what woodland offered and only cost half of what they were going to charge. I also built mine in less than a day...
I spent more than $900 on a gas fireplace set with this company. After three service calls my installer realized it had a defective valve. Did Woodland Direct care? Hell no. All they wanted was the damned serial number. No word on when they're going to ship a replacement part. And my contractor finishes the job tomorrow. Avoid this company unless you love hassles.
I finally got the fireplace door I wanted. This may have taken 1 year and a couple of complaints on this website to get response from them. Their customer service has changed from my initial contacts with them. Instead of them saying they could do nothing about the first custom made door they built for me to having a new one built (to my specs) and delivered.
Ordered an item 11 days ago and still do not have a tracking number. Every time I call I am told that it will be shipping any day now. I ordered a log hoop so it was noting special. I even called before ordering and was assured it was in stock and would ship in 2-3 business days. I am beginning to think they are a rip off. And I am now out $100.
*Update: Finally received my order after 2 weeks of waiting.
If you are a professional builder or remodeling expert - do not count on anything these people tell you. First the sales person failed to mention that their fireplace inserts require special flue material that no-one locally stocks. When we finally figured out we could only buy it through them (from the manufacturer), we were fed misinformation multiple times about when the shipment would actually be delivered. After numerous phone calls, and being lied to on 3-different occasions, we are now stuck waiting another week - and risk losing the sheetrock crew that has been put of multiple times. I will never buy from these people again.
Woodland direct had exactly the type of outdoor fireplaces I was looking for - high quality and low prices! I had so many options I had trouble narrowing it down but I ended up going with one of the gass outdoor firepits and could not be happier! They gave me free shipping too.
We needed our chimney updated and woodland Direct had the grills and hearths that we needed.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members