Brian H.

I finally got the fireplace door I wanted. This may have taken 1 year and a couple of complaints on this website to get response from them. Their customer service has changed from my initial contacts with them. Instead of them saying they could do nothing about the first custom made door they built for me to having a new one built (to my specs) and delivered.

I ordered a custom fireplace door in May (paid in advanced with PayPal) and was working with Marko on print details. The few prints he sent to me for approval were not correct and I was working with him to get the dimensions correct. Now I no longer get any response from this company.