WoodlandDirectReviews 1,553

Very good. Tom Kearney is always helpful! He has been great to be working with.

When my wife and I decided to convert the wood burning fireplace to propane gas, we contacted three different plumbers to give us estimates on cost for running the piping from the propane tank to the fireplace. After receiving the estimates, I asked each plumber if they have a recommendation for the type of log set I should purchase. All three immediately responded that Peterson log sets are the best. I researched and found Woodland Direct online. Garrett with their customer service did a great job of patiently answering all of my questions regarding the Peterson Golden Oak log set. I purchased it and had the plumber we finally hired install it. It looks absolutely beautiful and quickly heated up the room. We are so glad we found Woodland Direct and the Peterson log set. Thanks, Garrett and Woodland Direct!

Good experience thank you would use again and recommend!

The service reps are always helpful and know what questions to ask in order to get the right product. It always ships on time and arrives in perfect condition.

I've used my fireplace for two seasons. I'm on the South Georgia coast so we don't have much cold weather but when I selected a WD fireplace, I thought that we would enjoy the short periods of when we wanted to burn a fire. Both season we have experienced smoke filling our living room and house. I worked with the customer service team to isolate the issue. Tried all of their recommendations, video'd the smoke filling the room, cracked windows in the same room, cracked doors, opened windows and doors and we still have flowing smoke coming into the house. I figured the house was too tight with open cell insulation but fully opening the doors and windows proved me wrong. The recommendation is to install an exhaust fan on top of the chimney and suck the smoke out. A. way too expensive to buy the WD unit, B. Pain to install with the limited space on top and having to run new electrical to support the fan and switches. Not sure what to do...but considering ripping it out and finding a new supplier. One that can have someone come out and work with me.

I purchased two custom fire pit burner systems with electronic starters. These were custom made to size. I had a few issues related to the installation including the fact that on one of the burner systems they cut a hole for the fire starter in a place where the unit could not reach so we had to then cut our own hole. Putting that aside I had some other questions and emailed by sales representative twice. No response to either email despite him being more than available when trying to sell me the items. So I finally called general / technical support. After explaining my issues I was told that I should expect a call back within 48 hours. It has been over a week - no response. So I gave up even though I need to return one of the starter systems (the burner is fine) because it won't work with my setup.

One of the logs arrived broken. I called
Them up and had replacements within a week or so. The log set is natural looking and produces SO much more heat than just the burner by itself.

I needed a new spark screen and a cover. They made me a screen for my pit and also sent a cover at a fantastic price! These guys are awesome!

The representative repeatedly helped me as I went through the process of Set up for my very large fire pit. He answered all of my questions and was very patient with me. He had follow through with me and definitely could recommend this company.

Ordered natural gas logs, was sent propane logs
Sent order back via UPS on 4 June.( #12X21F*******428)
Was informed by Woodland direct that my cost would be credited but I had to pay $35 for return fee!

We had a great experience from the first call until the last contact. There was some breakage in the delivery and they were prompt and eager to make it all right. Haven't tested the fireplace yet, but I'm looking forward to it once the weather cools down.

I ordered a propane gas fire pit and it was shipped right away. It was packaged very well. Somewhat easy to assemble and it looks great on my patio.

I have purchased many firewood racks. These all had a similar design. Thin metal tubing attached with screw, washer and nut. Sometimes the holes didn't line up. Other times once some wood was placed on the rack the rack would "shift" under the weight and make the rack a falling over nightmare in potentia.

In four years, we have purchased five wood racks. Two became dangerously unstable and were thrown away. One rack didn't seem to like the cold weather and the metal pipe has begun to split at one of the screw joints.

Instead of buying another cheap rack, I bought the best one I could find.

It.
IS.
SOLID.

After a long search for a new wood stove, we found Woodland Direct. Their selection of wood stoves was good, and we found just the right stove for our needs. The price was more than competitive, and the service was great. Our stove arrived right on time, the parts were all there, and there wasn't any damage during shipping. Thumbs up to Woodland Direct. Thank you.

We were looking for an oversize mesh spark screen for our outdoor screened porch fireplace to prevent the ash from blowing out overnight and this was the perfect solution.

Ordered pizza oven, said shipped, but not, sales guy never reply email nor calls, confirmed again a shipping date "next week" only when a few "next week" later found to be more than a month late for delivery. Messed up all the on site construction...

We were told that the flume needed 17" of clearance through the roof and it ended up being 19". This mistake forced us to rebuild the fireplace back wall which was very costly.