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From the business
Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
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Ordered products were in stock and they shipped and arrived over the weekend. Thanks
Very pleased with the professionalism and price. Offered tech support to make sure we would have no installation issues.
We know our products and we're happy to help you get your project done. We have a team waiting to help if you need it. Thank you from everyone at Woodland Direct.
I had a part fail on my firepit 2 after I bought it and service was great to work with and they followed up to make sure I was happy and my item was fixed
Hello Mike. We're glad you were able to get issue fixed easily. We were glad to help.
It's great to hear that you're happy with your purchase. It sounds like a little help after your purchase went a long way with you as a customer. Thank you for the chance to help.
Hello Craig. We're glad we could help with what you needed when you needed it. Thank you for picking Woodland Direct.
Logs arrived with both large logs broken. This is the second time this has happened. Package carton is not sturdy enough to handle the weight of the logs.
I liked your response and quick turn around on my order after you shipped my order without the " 's" on my sign. Thanks again.
Thank you for the feedback and the chance to get things sorted out and on track. We have a team of service folks available to help with any questions or concerns after you buy. It's part of our promise when we invite you to buy. Thanks for choosing Woodland Direct.
I was amazed at how small this unit shipped. Put it together and it's solid as they come. Made with quality and care this is THE best log rack I could of ever asked for. Makes my woodpile look professional!
Some folks find it gratifying to take a messy pile of wood and turn it into a neatly stacked, dry fuel reserve. We think those folks are awesome, because we feel the same way. You did it right with a rock solid Woodhaven from Woodland Direct. They are matchless in quality.
Was searching for electric fireplaces online, Woodalnd kept popping up so went to site and found great selection. Called to discuss different models and recommendations. Settled on a fireplace, order and delivery process was quick and easy. Everything was exactly as expected and received many helpful emails along the way.
Congratulations on your electric fireplace purchase. They make an amazing addition to any room in the house. We're glad you called when you had questions. Thank you from the entire team at Woodland Direct.
Everything went fine. You had what I needed. The site was easy to use and order.
Sound like it was simple and easy. Thank you for choosing Woodland Direct and giving us a 5 star review!
I was not quite sure which size and type of insert and logs to order on-line. I called the company and the sales tech was very knowledgeable and helped me get everything ordered. Shipment arrived in a timely manner.
Thank you for taking the time to call out the Woodland Direct difference. We are only a phone call away, and when you call you'll get friendly, helpful, and knowledgeable advice.
Very knowledgeable and thorough sales rep who guided me towards choosing the best burner for my new firepit.
Thank you, Mike. Congratulations on your new firepit. We know about fire, inside or outside the home. Thanks for the chance to help.
From ordering, customer service to delivery Woodland Direct was amazing! They helped select the righ model, walked me the installation process and the unit delivered on time!
Thank you for this amazing review. We work hard to create an experience like this. Thanks for letting us know we are on the right track.
I received excellent customer service and received the replacement remote control within 5 days.
Thank you, Krista. We are glad you felt well treated while working with us here at Woodland Direct.
Medium lava rocks look great, work great. Surprisingly hard to find in any local store
You are many much wise. You can't just use simple landscaping lava rock in a fire. We have the stuff you can use safely in a fire. Thank you for your business.
I like what I purchased but your beginning to piss me off with your annoying follow up emails.
Frank, I talked to the person here who watches over invites like that. Please let me know if you get anything else. We appreciate your business, but we don't want to be pests. You can email me direct at lance.mark@woodlanddirect.com
Website was easy to use, shipped extremely fast and packaging was immaculate! Great customer service!
We're so glad it was all so easy for you. Thanks for the great report!
The six-foot wood rack arrived quickly, was easy to put together, and looks great brimming with the upcoming winter's firewood.
You are ready! How cool is that! We're glad you chose us to help. Thank you from the entire team at Woodland Direct.
It was easy to put together customer liked it but I would wish that it was a little bit thicker but it was okay it did the job
Thank you for the feedback. You picked a quality cap for your customer and it will last for years to come.
The customer ordering was the best, very helpful with figuring out what was needed. I was able to discuss several options to accommodate our building type.
Before you buy, you can always call our experts. We know our products. Thank you for the 4 star review. We appreciate you as well.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Quick and easy. Thanks for picking Woodland Direct. We're glad you found us.