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Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
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Needed to fit a new outdoor grill into and existing cutout. Tech was very helpful
* was so very helpful in picking out the correct fireplace for our look and budget pricing that could not be beat. Very responsive, friendly, and knowledgeable.
* Personal names redacted by admin
I'll be sure to let Paul know about this review. It will mean for him to know what you had to say. We appreciate the chance you gave us by calling. Congratulation on your new fireplace from all your friends at Woodland Direct.
I contacted Woodland Direct for a price on a firepit bowl, and within a few days the order was placed with a small discount found online. I was told it would be up to 4 weeks before I received my bowl, and was pleasantly surprised when the delivery company called within 10 days. Still waiting on my gas line to be installed, but very much looking forward trying out my new purchase.
Hello Terri. Thank you for the great review. It was our pleasure to help.
I had a 45 inch opening in my fire pit. When I called to place my order, l was told the logs I wanted were not in stock. The sales person suggested I order logs that were 30-36 inches and because I would get 16 pieces, the 2 extra pieces would make up the difference. I felt I was talked into this purchase, as it does not provide the log coverage I wanted. I know I can return the logs, but at age 72, repackaging a 100+ pound box is not doable. Needless to say, I am disappointed with my purchase.
I ordered Copper Fire Bowls from Woodland (Manufacturer Outdoor Plus) and had a significant issue. Had an immediate issue with the gas electronic shut off valve (dangerous issue) and the Manufacturer was extremely had to deal with and was not willing to stand behind the issue. My customer Service Rep (Steve) did all that he could to be my champion on the issue with the Manufacturer and after a significant amount of time made this statement that spoke to me about the value of working with Woodland... if the company doesnt stand behind this product, "We will do what is right by you and resolve this issue". The manufacturer ultimately did stand behind this issue with Steves prompting (should not have had to go to that extreme) but what rang loud and strong to me was what Steve said on behalf of the company. Very Pleased with Woodland.
Ron, customers like you matter to us. Thank you for the great review and 5 stars.
My order came in damaged and the quickly sent a new one. I'll definitely order from them again
Thank you for getting back to us right away. We can make it easy and no hassle when you report damage right away.
I sent in
You repaired under warranty
Good to go i will install today and be done
Thank you for the chance to help and please call if you have any other questions.
The Chimney Cap was well made and sturdy with an attention to detail. All the rivets were evenly spaced and closed all gaps. I'd like to meet the craftsman who built my chimney cap to shake his hand.
What a great compliment. We're glad to see you were so happy with the quality and construction of your purchase at Woodland Direct. Thank you for your business and the great review.
My experience with WoodlandDirect has been outstanding. Customer service is dependable and follows through promptly. Seth and Steven were great to work with, making sure I had everything I needed for my fire pit to function well. I highly recommend WoodlandDirect without reservation!
We were glad to help you get this done. We are always happy to hear from you if there is anything else we can do to help.
Excellent customer service,superb quality of a safe fireplace protective rug and most expedient
Delivery by UPS.
We were happy to help you find the perfect hearth rug for you. Thank you for the positive feedback on your experience.
So far the experience has been fantastic. I have yet to unpack and install the stove that'll happen in the next month. Feel free to send me another survey in about three months and it's cold enough for us to use the stove.
Thank you for the great review so far. Make sure to take the time to inspect everything you got right away. Let us know if you have any questions. We are here to help.
Excellent customer service, personalized advise, and order assistance.
It was our pleasure to help. Thank you for calling.
Great place to deal with,good quality parts,that fit application
Jeff, your feedback matters to us. Thank you and please visit again.
Easy shopping, easy purchase, good communication, fast delivery, great product.
Hello and thank you, Sean. We work hard to make it easy for customers. Thank you for taking the time to give us this feedback.
Called to choose what fireplace was best for what I needed. Customer service was outstanding!
Hello, Heather! Thank you for 5 stars and congratulations on your fireplace purchase.
Staff was informative and very helpful. Delivery was as expected. Fireplace was in perfect shape.
Thank you, Mary. We were glad to help you find a fireplace that was perfect for you. Our goal is to deliver the experience you had every time. Thank you for letting us know we are on track.
Great experience. Easy order and fast delivery. Product arrived in perfect condition. Would buy from again.
We'd love to hear from you again. Thank you for your business.
Salesman took the time to talk me through options, recommendations and explain things to me. When the installer came they complimented that I had everything I needed (which they said isn't usually the case) and picked an excellent one. My wife loves it. Couldn't be happier!
We are hearth professionals as well and appreciate a nod from a field technician. You did a great job of making it all happen.
I had difficulty placing my order online, customer service was able to resolve it with one phone call. The item arrived on time.
It's nice to have a place you can call and talk to real people. We are glad you called and we're glad to hear you were happy with the result.
My customer rep, Lyndon, was helpful guiding me through the selection and purchase of our fire pit. It was his technical knowledge and commitment to customer service that made the difference. A bonus is that we didn't pay more than the budget sites. The firepit arrived very well packed and undamaged.
Thank you for your business, Robert. Congratulations on your fire pit purchase. Pro Tip: The best way to keep a fire pit running great is to use it often.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
You got some help from Chris. He is a veteran with our company and one of Woodland's most technically knowledgeable representatives. He'll be happy to see you were so happy as a customer. Thank you for your business.