From the business
Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
This summary is generated by AI, based on text from customer reviews
We are very happy with the purchase. Looks great and lights up our living room.
I called the company direct to ensure an odd sized fit. They sent the correct item. Very professional
You did the right thing by calling. We were more than happy to hear from you and glad we had what worked for you. Thank you for calling on us when you needed help.
Very helpful and on also helped me pick out fireplace and delivered on time.
Great job and congratulations on your new Empire fireplace and gas log set! There were a lot of options but we were happy to help find a solution that was perfect for you. Thank you.
Good sturdy product and I love the dark brown color to match our outside area. Shipping came as expected and everything seemed to be as ordered. I have not assembled them yet but will do when I can get to it this month.
You and your friends have good taste in wood racks. A Woodhaven from Woodland Direct is the 'gold standard' for wood storage. Thank you for your business.
Called up to ask some questions about installing a firepit on a new patio being built. Kurt Fobare answered all of my questions and helped me select a good gas firepit for my project.
Kurt spent a great deal of learning, listening, and training before he talked to you about your project. We take calls like yours very seriously and we were glad to be ready when you reached out. Woodland Direct appreciates you!
The Wood racks I purchased are nice and sturdy. Welds are perfect. Packaging is perfect. Assembly is easy because everything is made with precision. This isn't the least expensive product you can buy for the purpose... but It may be the best. Overall, the price I paid most recently... I think was reasonable especially given the cost of shipping these heavyweight items.
There are less expensive alternatives. We carry some of them, but the rack you chose is matchless in quality. We are super proud to offer our Woodhaven wood racks. There is no "may be" about it... they are the best wood racks in the world! Great choice!
Putting this firewood rack together was a bit of a challenge on 2/3rds of the screws as they were a very tight fit. We did not have power tools.
Laura, thank you for your business and this great review. We are glad to hear that our reputation brought you to us and the quality of your purchase made you glad you did.
I have been trying to find a good quality, but also inexpensive fireplace. Anywhere I looked no one wanted to help me find exactly what I needed. Nick was my saving grace! He found me the exact two fireplaces I needed, to all my wants and the size that would fit my area. I'm grateful I got Nick as my sales rep! Thank you Nick!
We have a conundrum now. We normally pick our own 'employee of the month'. But the customer is always first, so your decision trumps our decision. The rest of August is now Nick Janco month here at WD. Thank you for letting us know that he made you feel as valued and important as you are.
I had to talk with a sales person because we are using this as a built in fireplace on a stone hearth. So I did not know how to place the order of the stove without the feet or stand.
The person was very helpful.
Thank you for the good report. A Buck stove is a great wood burning appliance. Congratulations and thank you for calling when you needed help.
Door fit perfectly, quality appears to be good, I'll know more in 20 years
Peter, we expect an update on 8/14/2045. Thank you for this review. A misfire on a custom fireplace door can be an expensive mistake. We were glad you included us to help with your project and we're thrilled to hear it turned out great.
I had gotten ideas on different models of what I wanted but had trouble getting it all together. Your site made it easy to do from start to finish.
We've heard that happy customers make for more happy customers, but we're glad to see it in action. Thank you for this amazing review and taking the time to tell us how you were treated when your contractor pointed you to Woodland Direct.
We bought over $$1000 dollars in stove pipe and a few other accessories. Completed installation and wanted to return extra parts.Called Woodland direct today and they will not take returns over 30 days, which was never explained to us when we purchased. Invoice and packaging slip have no mention of return policy and not explained by sales rep Kurt Fobare
We regret not being able to accept a return. Our return policy, as posted on our site, states that we cannot accept returns after 30 days. Our service team wants to help, but because your order was placed nearly three months ago, we denied your request. Thank you for taking the time to leave this feedback.
After placing my order, I did not expect it to arrive as fast as it did. My on-line shopping experience went with out any issues. It was as simple as 1, 2, 3. My item was delivered without any damages or issues. Thanks for making this experience a pleasant one. Job well done...
We were super excited to see your amazing review. Thank you for giving us the chance to shine and for letting folks know how we did.
Call to order a 24 inch gas, log set and lava rocks. Spoke with Donovan and he made it very easy to order. The order arrived as expected.
Donavan is a favorite both here and with our customers for good reason. We're glad he made it quick and easy. Thank you from the entire team here at Woodland Direct.
Great customer service. The shipping is faster than I was told.
Hello and thank you for sharing this report. Congratulations on your beautiful Brookfield fireplace glass door. Many thanks from each one here at Woodland Direct.
I'm building a new home and reached out to Woodland Direct to purchase 2 ISOKERN fireplaces. Sales Rep was helpful. After receiving the product, noticed 2 parts of the fireplace were missing and others were damaged with large cracks going through several parts. Large enough to break in half if a little pressure was applied. Sales Rep told me to just use the provided mortar and they would be like new. I found that odd but went with it since I'm not the expert. Lots of back and forth on the missing pieces with their tech support as the Sales Rep stopped answering emails and the phone. During all this I found a local ISOKERN rep to acquire the missing pieces and found out from them I over paid by several thousand when purchasing the fireplaces from Woodland Direct. I reached out to Woodland Direct about this and they gave me the run around. After dealing with the missing and cracked blocks, highly overpaying, and being ghosted by the original Sales Rep, I would recommend looking for a local rep that sales the same product. From what I can tell, Woodland direct is just a online reseller, (middle man) who highly overcharges. I will never purchase any product from them again.
We’re sorry to hear about your experience and appreciate you sharing your feedback. The advice to repair the cracked pieces with the provided mortar came directly from ISOKERN, the manufacturer. This is a standard recommendation because the adhesive bonds extremely well—once cured, the repaired part is as strong or stronger than when it was first cast. Our intent in passing along this guidance was not to avoid sending replacements, but to offer the manufacturer’s proven solution so your project could continue without unnecessary delays.
We regret the challenges you experienced with communication, as well as the frustration over pricing and missing parts. Woodland Direct sells ISOKERN fireplaces nationwide, and pricing can vary from local dealers for many reasons, including freight, handling, and order support. That said, we understand that the overall experience did not meet your expectations, and we’ll review your feedback with our team to improve our service going forward.
Ordering was easy, the delivery was quick. The firewood stand is well made and went together really quick. It is very sturdy and looks good on our deck.
Thank you for finding us and trusting us with your business. You did a great job picking a quality wood rack. We were glad to assist.
Found exactly what I was needing, delivery was very quick! Still need to put my item together, hoping instructions are easy to follow.
Beyond hope, you also have a team of experts here who can help. Don't let questions go unanswered. You matter to us and we'll be happy to hear from you if you need assistance.
High quality product with amazing packaging that protects product during shipment. No scratches or rubbing. I am impressed.
None of these great stories ever happen without an awesome customer like you visiting our site or calling. We are thrilled that you did. Thank you.
The two associates I worked with were AMAZING! They were both knowledgeable of what was needed based on the parameters of my project and extremely patient. I would highly recommend.
Behind each amazing sales and service member here at Woodland Direct is an entire team of amazing colleagues ready to help. Customer like you are a big deal and we think you are worth the effort. Thank you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Wow, what a great choice! You picked a Real Fyre Rustic Oak gas log set. Congratulations on your new log set and thank you for choosing Woodland Direct.