Overview
WoodlandDirect has a rating of 4.5 stars from 950 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WoodlandDirect most frequently mention customer service, great experience and fire pit. WoodlandDirect ranks 2nd among Fireplaces sites.
This was my second purchase from WoodlandDirect. I purchased a gas log fireplace both times. The products ship almost immediately after the order is placed. I was surprised how quickly the products are delivered - easily within a week.
Delivered as promised and works well. Assembled easily with iin no time the firewood was stack in the racks.
Thank you for your review! We're thrilled that you appreciate the durability and handmade quality of our Woodhaven racks, proudly crafted right here in the U.S.A. Enjoy your perfectly stacked firewood!
We are happy with our gas logs. Unfortunately we received a product from Golden Blount that was defective (leaking gas valve on log set) so a new valve had to be provided through Golden Blount warranty. It cost me an additional $200 to have a contractor come and remove/ replace the warranty defective valve. Although we're happy with the outcome, I'm not happy that it cost me an additional $200 to fix the problem.
Thank you for feedback like this and a chance to look at what happened with your order. We were glad to work with you and appreciate the chance to get this resolved.
We weren't able to locate a contractor to install it until the end of February but will keep you updated.
Tom at Woodland was fantastic. He's Old School. He looked into questions I had and got me answers. He always communicated with me. He followed up on everything, including delivery.
If making folks feel appreciated and valued when they call is 'old school', then we are guilty as charged. Thank you for the letting us know Tom treated you right.
Product came fast and easy but button was damaged upon arrival. Thankfully, Clinton worked tirelessly to make sure it all worked out well in the end.
Clinton will be honored and happy to hear he gave you a reason to come back. Thank you for this feedback.
Levi was amazing to work with extremely knowledgeable and always had same-day follow up on any questions we had. He followed through like a champ.
Praise like this from a customer is awesome to find. Thank you for coming back and giving us another chance to serve. Great customer are always welcome at Woodland Direct.
The website navigation was easy and accurate. Found the wood stove tools I needed and was very pleased with the price, design, and quality. No delays in shipping. Great experience!
We're glad you found us. Thank you for choosing Woodland Direct and thank you for your business.
Received a damaged burner and they replaced it immediately and without problem. Everything came very quickly.
There is a great team in place here who help from start to finish. We were glad to help you find what you needed and grateful for the chance to help when there was a problem. Thank you from the entire team at Woodland Direct.
It's extremely well constructed. Less than 30 min. To assemble. Very strong. I got two 1/2 cord racks & keep them both on my back deck. The covers are tough and very durable. Very good purchase! Great Christmas presents for my sons...And they even came with beer couzees!
Strong is good word for a Woodhaven from Woodland Direct. Great choice.
Delivery guy was a day late with no notification. We waited all day for the delivery and no call from delivery company. No call it was going to be delivered the next day.
We are here to help if customers need help with delivery. Thank you for the great review and the helpful feedback.
Had a great experience with my sales rep over the phone. He helped me to understand and build the perfect ventless fireplace for my home. Highly recommend!
That's a good report to find. Thank you for calling Woodland Direct.
Woodland Direct gave me the best price, shipping was included, the delivery was as expected. I can't remember the name of the young man who placed my order, but he was great! Full knowledge of the fireplace and accessories. He made the process fast and easy.
Seth was your guy and he'll be pleased to know he was such a help to you. Thank you.
I ordered a gas log set and it arrived quickly and well packed, but with a couple of the logs broken. I informed WoodlandDirect, and within a day, replacements were on the way. I love the look of our new fireplace and I am so impressed by WoodlandDirect's quick and easy customer service. Thanks so much.
Great job getting with us right away and giving us the chance to help. Replacements of broken or damaged items are quick and easy if you get with us right away. Woodland appreciates you.
Great experience! Ordered our fireplace online over the weekend and it was shipped almost the next day! We also received a call from WoodLand direct about purchasing the vent piping needed for our unit as we hadn't purchased any when making our order. Turns out they had what we needed, it just wasn't on the site. They went above and beyond to help me make sure I had all that I needed. I highly recommend you give WoodlandDirect a look!
We carry venting for every appliance we sell. We were glad to help and appreciate your business.
The Salesman was super helpful and worked with me to get the product that I was looking for. Only complaint is that I should have made it 1/8 shorter so that it would inset better.
Hello and thank you, Walt. It sounds like you made it work, but if you have questions on the installation or feel it was not made to your specifications, our service team is happy to help.
Perfect What could be better than perfect and professional. The fireplace screen is easy to work with and my brother had no problem installing it.
We see Garrett helped you size out a new fireplace glass door. A Brookfield is an outstanding option. Great job and thank you for calling.
Well made and a very clean, solid looking piece. The black finish looks great.
It was expensive though and not sure if it was truly worth the cost vs buying something off the rack at Home Depot. I had to assemble the legs with an Allen wrench. That's fine, but for the price paid and the time it took to custom make it, I had assumed it would be one solid, welded piece. Felt like I paid a premium for something but in the end was kind of like getting it from a big box store. And speaking of big boxes...it came in the most elaborate shipping box I've ever recevied! It was impressive and testament to the care the company puts into its orders. But there was certainly room for the legs to be attached (if not welded or part of the mold) it didn't have to come unassebmled.
You picked an outstanding screen made in the USA. Thank you for your feedback on what you liked and what could have been better.
The company charged my account as soon as I ordered it. Delivery was delayed until late January.
Product is as pictured
We regret not hitting the mark. Thank you for bringing this feedback.
1st use and would not ignite. Had to get technician to troubleshoot. Then had to wait for parts. Manufacturer had to authorize parts and whole process just seemed to take extremely long.
Thank you for your patience. We regret the challenge you had with your appliance and are glad to hear it was sorted out. Thank you for taking the time to let us know how we did.
Very satisfied with the product, instructions were right on easy to understand. Very knowledgeable in fireplaces. Made it easy for me to install my self.
That's a good report to find. Great job getting your project handled and thank you for your business.
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- Auburn Hills, MI, United States
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Business History
Over the years Ingram has diversified Woodland Direct's catalog, expanding beyond traditional fireplaces to offer a comprehensive range of outdoor living products. From electric fireplaces, fire pits, and patio furniture, each item is curated with the same meticulous care and attention to detail instilled back in 1978.
Woodland Direct quickly garnered a reputation online as a one-stop destination where homeowners, contractors, and enthusiasts alike could find everything they needed to create their ideal outdoor oasis. Ingram's dedication to customer satisfaction, craftsmanship, and innovation became the cornerstone of Woodland Direct's success.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your continued business. We are you glad you found us and always happy to help.