Overview
WoodlandDirect has a rating of 4.6 stars from 950 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WoodlandDirect most frequently mention customer service, great experience and fire pit. WoodlandDirect ranks 2nd among Fireplaces sites.
I have a large, double-sided fireplace for which I ordered custom glass doors. WoodlandDirect worked with to make sure my order was accurate. Everything arrived when expected, and they look and work great.
Great job on a project that requires some careful planning and measuring. We were happy to help you along the way.
I placed my order via phone call and they were super helpful! They were able to give me the discount code I saw online, saving me a couple hundred dollars. I was shocked to receive a phone call from a freight company the very next day scheduling delivery! We received our new fireplace within 24 hours.
We're happy to hear that Josh was able to assist you and answer any questions you may have had. Thank you for taking the time to leave us such a great review!
After searching online for weeks, on multiple sites, we found the perfect see-through fireplace at Woodland. Before placing an order, I called them to ask some questions about Direct vent vs. ventless options. They were very helpful. I placed the order. It arrived within about a week. Our GC installed it and it looks GREAT. Super happy with our new fireplace.
Great job making this happen. This is a great story to hear from a happy customer.
The technician gave me a very clear directions of how to take measurements and very patience. The glass door arrived on timely manner, in good conditions and my handyman installed them very easy. Wala…my fire place have glass enclosure now. Wish i ordered this a long time ago. Very recommended and will order again for futures needs.
Thank you for taking the time to leave a great review about your experience with Levi. We hope you love your new fireplace door and look forward to serving you again!
I love your site it's so easy to shop on you have such a wide variety of choices. I called and spoke to someone at your company and they helped me make all the choices and complete my order. It came even before I was told it would. Great company!
Thank you for the great review! We're thrilled you found our site easy to shop and that Caleb was able to assist you in selecting the perfect mantle.
Our salesperson was really nice to deal with. However, the venting pipe is proprietary and the sales rep did not tell me I needed it. My contractor has had to reach out regarding this. As a homeowner, why would I know that I needed that. My contractor was just as surprised.
- Visit Website
- Auburn Hills, MI, United States
- Edit business info
Business History
Over the years Ingram has diversified Woodland Direct's catalog, expanding beyond traditional fireplaces to offer a comprehensive range of outdoor living products. From electric fireplaces, fire pits, and patio furniture, each item is curated with the same meticulous care and attention to detail instilled back in 1978.
Woodland Direct quickly garnered a reputation online as a one-stop destination where homeowners, contractors, and enthusiasts alike could find everything they needed to create their ideal outdoor oasis. Ingram's dedication to customer satisfaction, craftsmanship, and innovation became the cornerstone of Woodland Direct's success.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Happy customers make for a happy Woodland Direct as well. Thank you for the feedback.