WoodlandDirect

I needed a new spark screen and a cover. They made me a screen for my pit and also sent a cover at a fantastic price! These guys are awesome!

We bought a new unit, installed in late January 2022 troubles from the start, bad fan last heard from them on February 18th, finally after I send another email asking the status of the claim I get a response, still no parts if I want to cancel my claim they will refund me, refund me for a warranty claim, I just want the product to work like it was promised to from the start.

Medium lava rocks look great, work great. Surprisingly hard to find in any local store

Sturdy and well built. We are happy with the product and the company.

I received excellent customer service and received the replacement remote control within 5 days.

You had the item in stock where other companies needed 4 weeks to order.

I like what I purchased but your beginning to piss me off with your annoying follow up emails.

Everything went fine. You had what I needed. The site was easy to use and order.

On 20 October 2023 I ordered the 36 inch flame craft tondo fire pit with electronic ignition burner (order #*******). I did not desire this item but the other firepits were not in stock and had an 8 week wait. I was told this item was in stock and would ship the following week. This was not true. The following week ONLY the base shipped. This left me without the lava rocks, the top half, the burner, and the glass wind guards. I called to inquire and was told the order could be tracked on the web site which indicated the other components were shipping later; contrary to what I was told. After waiting three weeks I finally received the base and what I believed was everything needed to assemble this fire pit. I was wrong!
Woodland Direct still had not shipped the most expensive and vital part, the burner! I called to inquire about the burner as it was not listed in any of the shipments under their ship tracking option on their web site. I was transferred by sales to customer support and the lady I spoke with told me, "the burners are manufactured and shipped by a third party vendor that we have no control over". She did not identify the third party vendor and could not give me any idea of when the burner would ship. To date, almost 4 weeks later, I still do not have all the components of the firepit.
I do not trust woodland direct! If you order from them make sure ALL the components will ship at the same time and you will receive only one ship tracking number. Otherwise, they will take your payment and "nickel-dime" you on the shipment and give you the "run around". I won't use them again.

Dishonest on delivery times by weeks. Do not respond to emails or return phone calls on existing orders. Avoid doing business with this company!

I won't know until next season how the cap works but it fits well and arrived quickly.

Found just what I was looking for with the guarantee that I won't have to look again!

Purchased a gas log set (Flint Hill by Empire) Dec 2018. No issues with order or delivery but had major trouble getting pilot to light. After endless attempts and literally holding in the button for 45 mins it lit. Had to leave pilot on all winter because of difficulty lighting. This is TX where we have 80 degrees some winter days. In Feb 2019 had to get a new pilot assembly. Didn't put it on till Nov 2019, again this is TX, no longer needed it after it arrived. New pilot assemble made it a little easier to light, only had to hold in button for 5 or 10 mins. Again left it on all winter even on warm days. Now have been trying to light since end of Nov 2020 and it will not light. Have contacted numerous people at Woodland Direct, none of which could help me but would have someone call me. And they have called a couple of times, in the middle of the morning while I'm working. I have left numerous messages asking them to call at specific times so I could talk to them to no avail. I purchased this log set from this company based on solid reviews and have been very disappointed. This set has a 5 year warranty but what good is that if they wont replace it? We had our propane company check our lines and based on misinformation, from the driver that did the checking, we paid for an entire new propane tank and line to be ran. The technician informed us there was nothing wrong with it, after we had already paid and it was finished. He is the one that checked our log set and said it was the pilot assembly last year. Now we believe it is the valve. We are in our 60's and have grown up with propane heaters and logs so are not strangers to these devices, so it is not user error. I just want to be able to burn this set for the few weeks we need it in our TX winters!

Service was prompt along with a follow up call on if there was anything more they could assist. I needed the fireplace fast and it agipped in 1 day.

In 2010 I built a firepit and put a inexpensive firescreen on it so that I didn't burn down the neighborhood... fast forward 12 years, new house, new "upgraded" firepit, decided to treat myself and not take it with me, bought a screen from Woodland Direct, same reason to buy it, having never moved it in approximately three months(winter set in and I didn't want to use it and it is extremely well built and heavy), the first fire in the pit, in April, the Woodland Direct Spark Arrestor, at close to $500 dollars, was practically rusted to the top of the fire pit... when I removed the Arrestor, a perfect ring of rust appeared the entire circumferance of the pit, as well as the screening... the "inexpensive" cover from Lowes, was still viable and never rusted and caused a ring around the collar...$500 vs about $75.00, your call... the customer service initially was hot to trot to replace it, all of a sudden there was nothing and no one to handle the issue.

Owner of Woodland personally intervened and bought this to a satisfactory conclusion!

So happy with the fireplace door. Easy to install and looks very classy.