From the business
Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
This summary is generated by AI, based on text from customer reviews
Adfsdfgdsgsdbds sfdgsdfgsdfgsdfgdsfgsfdg sdfgsdfgsdfg
The sales rep was very knowledgeable of the product they have to offer. Unfortunately the product didn't work out as well as I expected. I went through so much wood trying to keep the fire going all the hot ash fell down through the grate. Plus not enough heat comes out so I have to keep putting more wood on. I put my old grate back in with a brick in the hole and back to heat coming out and didn't use nearly as much wood.
I had to exchange an order for a larger size. Customer service was very helpful through the entire process. Worked with me to ensure that I had the correct measurements for the exchange, provided the shipping labels and got my next set of logs to me in a timely manner
Helping was our pleasure, Colbert. Great job getting the sizing issue handled, and we were glad we could help make the exchange quick and easy. We are here if you need anything else.
Simple but well crafted. Have used both products several times and appear they will last a very long time.
Luke, you picked a great indoor wood holder and you'll enjoy the benefits of that decision for years to come. Great job and many thanks from Woodland Direct.
Delivered as advertised. On time without any issues. Satisfied.
You may have left a quick review, but you packed it with some nice affirmations. Thank you.
It was a great experience in getting what I needed for the winter months.
We were glad to provide some guidance to help you cozy up your home. Great job getting it handled and thank you for including Woodland Direct in your plans.
Ordered the product a few weeks before Christmas. I received it within 6 working days.
Thank you, Scott. Woodland Direct was happy to hear from you and thankful that your installer pointed you to us.
They called us to make sure we ordered the proper stuff for our needs.
Hello, James. Not every order gets a call. When we do, it's for the reason you describe and that is to make sure you get exactly what you want and need when it gets there. Thank you for the chance to help.
Took close to 10 days for the item to ship when it stated 2-3 days shipping
Hello, Rob. You picked a great log set and a popular model. We appreciate your patience and we regret the delays. We appreciate your business as well your feedback on where we could have done better.
Staff has good knowledge of products and a problem I had with product that was damaged during shipping was remedied quikcly.
We were glad to make it right, right away. Thank you for choosing Woodland Direct.
Replaced my old insert with this one. Amazing transformation.
Greg, great job making that transformation happen. We were glad you remembered Woodland Direct and came back when you needed us.
Easy ordering experience. Product was as described on an easily maneuverable website. Fast shipping. Thank you.
Hello, Lynn. We have a team at Woodland Direct dedicated to making a visit to our website as you described. Your review is a compliment to their hard work. Thank you.
Sales person was very knowledgeable and helpful. I was able to place my order and get the correct product delivered quickly to my home.
Chris, you picked quality venting products. Keep us in mind for future projects and thank you for including us on this one.
I was looking for a bellow for the wood stove. The purchase, shipping and delivery process went smoothly. The bellow was good quality and works well so far, only used it for a couple of days at this point. I'm happy with my purchase.
Jeff, you picked a winner. A Johnny Beard bellow from Woodland Direct is a benchmark for quality and craftsmanship. Thank you for 4 stars and the good report.
Easy to put together. You need the full cover to keep wood dry. It easily held a cord of wood and it looks great in our fire pit area
Thank you for the awesome review. Woodland Direct appreciates you.
It was easy to shop on this website. However, while it is a Christmas gift to my son, he won't receive it until Saturday, December 28,2024
Hello Candice. Your gift shipped from our warehouse team in Auburn Hills, MI and it looks like they had it on your doorstep by December 12th. We hoped this helped. Thank you for choosing Woodland Direct.
I definitely needed guidance on selecting logs; staff was super helpful and patient, start to finish.
The rep informed me of what to expect: when the logs would arrive, how many boxes, making sure I had the everything needed for the fireplace installer.
Excellent service!
We are glad to hear you are working with a pro installer and grateful he sent you to us. Your time is valuable too and we were glad you took the time to ask questions.
I trust your questions on credit card security were answered. Whether online or by phone, our entire team takes security and the safeguarding of your personal information very seriously.
All purchases were handled in a timely professional manner.
Thank you for all of your business. We're always glad for the chance to help when you visit.
The website was easy to use and maneuver through. We made our purchase online. Prior to them a team member had reached out to me by email to see if I had any questions or needed clarification or guidance on anything, which I did end up needing. The team member was very helpful and informative. They even took the time to look at our layout and helped us figure out what venting we would need. When I had a follow up question later on after my purchase, they were very quick to respond and find out my answers. Everything arrived in great condition! I would most definitely purchase from this company again.
Thank you for the opportunity to help when you reached out. Woodland Direct appreciates you.
The logs arrived timely. However I was very dissatisfied with the extremely small amount of embers that came with the log set. I notified my sales representative Kurt of the fact upon arrival. However, he stated th ere was nothing that could be done.
You aren't the first person to question the amount of embers that come with a log set. It takes a little time, but when you pull it apart and spread it evenly, there is plenty enough to add a warm realistic glow to the ember bed. Thank you for your valuable feedback and choosing Woodland Direct.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback on what you got. To prevent large embers from falling through you could add something like this: https://www.woodlanddirect.com/ember-retainer-for-grates---12-x-7/136606.html Thank you for the 5 star review and please call if we can do anything more to help.