From the business
Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
This summary is generated by AI, based on text from customer reviews
I dealt with Mark Matis and he was exceptional. Always returned calls. Promised to get my products to me before Christmas on short notice and did exactly that!
Was delivered on time. Easy to assemble. Sturdy. Looks good. Works great!
Thank you for choosing Woodland Direct and giving us the chance to serve.
Ordering was easy and Levi was great at follow up. Levi went above and beyond
Jeff, kind words like this always put a big smile on the faces of those who helped. Levi will be happy to see this and I know he was grateful for the chance to help you with your project.
Found the size I needed pretty easily and everything fits perfectly.
Thank you, Estelle. We are grateful you remembered us and glad to hear from you again.
Recently purchased two Prism fire pits and contacted the person who handles this account. She was amazing and helped me to place the order and determine the lead time for delivery. The fire pits look amazing and were delivered in time to enjoy!
Congratulation on your two new fire pits. Helping when you called was our pleasure. Thank you from the entire Woodland Direct team.
It helped that the Sales agent had access to my prior orders.
It was our pleasure to hear from you again and we were glad to help.
Called to oder gas logs and ordered without thermostat, but actually needed the thermostat. Called back and they ordered the right one with no problem. Tom was first class and knowledgeable.
Doug, we were happy to help and appreciate the chance to serve. Thank you.
Overloaded with email since purchase. I receive DAILY emails advertising for more purchases. Enough already!
Other than needed information like order confirmations or shipping notices, we understand that some customer prefer not to get notices about our products and promotions beyond what they've purchased. Let us know by opting out when you get one of these notices and we'll get you off that list. Thank you for 4 stars and your business.
Dan was a friendly and knowledgable salesman who helped me to feel confident about my purchase. Product is not installed yet.
Dan and a team of his colleagues are waiting to help if you need us. Thank you for your business and letting us know you got great service when you called Woodland Direct.
Mother was having a hard time finding a replacement for 35 year old fire grate. I was hesitant to get the extra tall legs but both parents insist it gives a nice glow as easier to clean out!
Nora, you found the right place. We've got a huge selection of grates and we're glad you found the one that would put a smile on mom and dad's face. Thank your for choosing Woodland Direct.
Great customer service and fast shipping. Called in to make my order and it was a great experience
We're happy to help you place an order if you call, but even if you just have questions, we love to talk to folks about their projects. Thank you for calling, Robbie. It was a pleasure working with you.
It took a little while to get the product but it was worth the wait.
Francine, you picked a beautiful see thru gas log set. We appreciate your patience and we're glad you were happy with the quality when it got to you. Thank you from Woodland Direct.
Perfect fit, well built, heavy solid construction. Would buy again.
Just to let you know Fed Ex did their very best to destroy the box. The grate was not damaged
Hello Warren. It's tough to damage a grate that is built like that, but a beat up box is not a good first impression. We value this feedback and we are glad your grate was in good shape.
Item was wrong been working with people on the return. Everybody has been nice.
Everything was received as requested and as advertised. The logs create a beautiful fire and we are pleased with our purchase!
Great job making that beautiful fire happen. We were glad to help.
I got just the simple burner with the shiny black top and the flame looks so sleek and modern. Love it! Thank you to Paul who helped me with my order!
We are so happy you are happy with your purchase. Thank you from all of us at Woodland Direct.
We wanted a new fireplace screen for the holidays. Our fireplace is on the small size and we were having difficulty finding the right size and design of screen. We found just what we wanted at Woodland Direct, but we're worried about getting it in time for the holidays. We called their support number and they ensured us it would arrive in time. The screen did arrive as promised and was in perfect shape. We could not be happier with our new screen.
That is great news. We were glad to hear from you and happy to help.
We primarily burn wood for heat in the winter and we needed a new kettle. My husband insisted we need a 5qt so that's what he got. When filled it's very very heavy so might be better to fill up a pitcher and leave the kettle on the stove. When we first used it though it has a protective coating that we smelled throughout the home as it burned. I recommend burning it outside for a bit before using in the home. Overall it's exactly what we wanted.
Thank you for this feedback. A kettle is a great way to add moisture to the inside of your home during the burning season. We hope you enjoy it for years to come.
Easy ordering process, company is very responsive. I will order from them again!
That is great to hear, Len. We'd be thrilled to hear from you again.
We are enjoying our stylish leather wood carrier and stand. It is very well made and looks great in our living room. Thank you.
Hello and thank you, Dayne. Great choice on a great looking accessory.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Our folks love to hear that their customers are happy. Mark is no exception and he'll be glad for the news. Thank you from all of us at Woodland Direct.