From the business
Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
This summary is generated by AI, based on text from customer reviews
The product is well packaged. The delivery service was excellent. Delivery guy was very supportive of where I needed to drop the pallet. I am yet to open the packaging but looks well - packaged.
Customer service was great and delivery was fast, even over Christmas.
It was a pleasure hearing from you. Thank you for taking the time to call and for choosing Woodland Direct.
This company does things right! They were noticeably better in multiple ways than most companies I've dealt with.
That is good to hear, Tom. Thank you for the good report.
Will not be very effective at 40 degrees ambient temperature. Works like it should physically, blows out hot air. There probably is an optimal wood burn heat output and blower volume, but that likely take some experimentation.
Your feedback matters and we appreciate the great review. Once you get a good bed of coals, you'll be creating as much heat as you can. Thanks for picking Woodland Direct to help with our outdoor fire feature.
Very satisfied with the product, instructions were right on easy to understand. Very knowledgeable in fireplaces. Made it easy for me to install my self.
That's a good report to find. Great job getting your project handled and thank you for your business.
High quality, shipped ahead of schedule. Needed the non-tapered design for my dual sided fireplace. The wider base fit nicely over my three-tube burner. Very happy with the purchase
I made a mistake when ordering my gas fireplace and Woodland helped me correct it and return was easy and oainless
Exactly what we were looking for.
Perfect.
The fireplace is working great with the new grate.
We always had a problem with our fireplace not meeting its potential. Once we ordered from you it was easy and arrived promptly. Needless to say we now burn less wood and the fire is hotter with the grate and perfect fit.
We're glad your found us, Marc. Great job figuring out how to get the most out of your fireplace and thank you for using Woodland Direct.
The doors fit well. The installation instructions could be much better.
Hello, Mark. Great job getting them sized and installed properly. If instructions leave questions, our team is always willing to help by phone as well.
Logs work great and great replacement. Customer service was a little short with the answers when I called but people are people.
Had an order received and part of it with damage. Contact customer service and make an entirely new kit not just a broken part. Product looks fabulous working fabulous. Customer service was great.
The credit goes to you. You checked your shipment and contacted us immediately with the issue. Thank you for giving us the chance to help and congratulations on knocking your project out of the park!
Highly recommend calling customer service before ordering. They are the best for putting your order together. Measuring, explaining and finding just the right size unit to be totally pleased. Would never order from them any other way.
Cathy, we're glad you picked up the phone and called Woodland Direct. Thank you for the glowing review of your experience.
The sales rep was absolutely great and made sure I got the right part.
We were happy to provide the advice you needed. Thank you for calling.
Purchased the wrong sized item, staff helped with return, free shipping and verify correct item and had delivered in 3 days. (Call before ordering)
Thank you for encouraging folks to call Woodland Direct. We love to hear from customers and our product experts are happy to answer questions. We appreciate you and the chance to help when you needed it.
The stove pkging. Wasn't too well thought. The palet was too small for a standard palet Jack. IT's weight 500 lbs made it difficult to move because only one fork of the palet Jack could be used,
Thank you for choosing Woodland Direct as your source for such an amazing gift. When large appliances like that are delivered, we promise an appointment and lift gate service. If there are ever any questions on what to expect when you order and how a product will be delivered, our site has details and our team is waiting to help by phone.
The fireplace screen from Woodland Direct is absolutely perfect! Great quality and very attractive.
Hello and thank you, Whitney. We are happy to find a happy customer.
30" H burner + 6" cannon balls; looks great. Very simple set-up and coordinated sizing over the phone based on fireplace dimensions.
Matt, we were happy to take your call and give you the guidance you needed. Great job getting it done and thank you for calling.
Bought 2 sets of gas logs. They arrived quickly and look beautiful. One of the logs arrived broken. Order correspondence is my only issue. I never received emails such as order confirmation and shipment information. This made it difficult to contact the company regarding the broken log.
Message heard, Teriayn. Thank you for the great review and the feedback. We are exploring ways to make tracking easier.
Our 20+ year old gas fireplace unit have up the ghost and we ordered a replacement after some online comparisons. Our new Empire unit from Woodland Direct arrived soon after we ordered it. Installation was fairly easy, I would suggest ordering the installation parts, hose, etc with your fireplace as we had to do some running around to get proper fittings. Otherwise installation was easy and took under an hour (not counting the running around caused by our idiosyncratic piping system). Go thru and unpack_all_ of your parts before starting installation, the elbow to direct the gas line out the back (needed in the initial install steps) was in an envelope with the rock wool (one of the last steps) and it was not shown nor mentioned in the instructions at all. Likewise, the on/off switch was not mentioned except in the wiring diagram, but if you order it (optional) your fireplace_will_not_ light until it is installed even though the pilot will light. Again, the switch is not mentioned in the instructions at all.
The assembled fireplace looks very nice, quite realistic overall and a real step up from our old one.
Karl, it sounds like you did a great job of planning the project and getting it done. Great job and thank you for this thoughtful post.
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Thank for the good report so far. Be sure to check and report right away if there are any questions.