From the business
Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
This summary is generated by AI, based on text from customer reviews
I ordered the Woodhaven 39" Crescent Firewood Rack with Cover. I was happy to see it was American made and it showed with thick powder coated steel and quality construction with instructions in intelligible English. The rack works well and looks nice.
Exactly what I was looking for. Very easy process. Plenty of choices. Thank you.
It was our pleasure to help. Congratulations on your new gas logs and thank you for choosing Woodland Direct.
Fast shipping and. Ade in usa. Great size product to use for my outdoor fireplace.
Hello Lisa. We are thrilled that you are so happy with you new wood rack. Made in the USA, a Woodhaven from Woodland Direct is the worlds best wood rack.
I bought a lifetime warranty fire grate from Woodland direct way back in 2013. My grate is just now starting to disintegrate in the back part of the grate. I called on the phone remembering I had a lifetime warranty. The girl I spoke to told me to take pictures and send them via email. I did. They looked at the pictures and decided I had a claim. Within a week a new grate arrived! Literally the best company!
We were thrilled that you remembered us and more than happy to help you with your warranty. Thank you for choosing Woodland Direct.
Received the grate quickly, however it wasn't packaged very well and some of the edges got scrapped. Other that that, we're very happy with our purchase and the grate fits perfectly.
Thank you for the feedback on the specific aspect of your order that could have been better. Grates are stout and very difficult to damage, but we want them to be perfect until you burn on them. Thank you for letting us know where we need to improve.
Quick delivery and it fit perfect. Would buy from this company again
We're thrilled that your chimney cap arrived quickly and fit perfectly. We look forward to serving you again and thank you for the great review!
I'm very pleased with the online shopping experience, the product itself, and shipping. Product arrived on time, in fact very fast, and was well packed. Would recommend.
You chose a great fireplace! We hope you enjoy it for years to come, and thank you for the great review!
The right size, good price, fast shipping, easy install, looks great (both times now)!
We're glad we made it easy for you. Thank you for coming back. Repeat business is a great compliment in and of itself.
We are having issue with technical part of the item. Called several times and we are still waiting for the technician to call us back.
Thank you for the feedback. It looks like our team has reached out since you left this review on Friday. We are closed on weekends, but you matter to us and we had you on our list this morning. Thank you for the chance to serve.
Easy to order and got delivery within one week
Packed very well and everything was perfect
Looks like you are ready for summer with a new fire pit. Great job and thank you for inviting us to help you get it done.
Good customer service. Answered all questions when called.
Thank you, Robert. We were glad to help when you called. Thank you for calling and giving us a chance to help.
Perfect What could be better than perfect and professional. The fireplace screen is easy to work with and my brother had no problem installing it.
We see Garrett helped you size out a new fireplace glass door. A Brookfield is an outstanding option. Great job and thank you for calling.
Had a fantastic experience. The technical expert was great and help make sure I got exactly what I needed. Shipping was quick and the quality of the product is great.
You got Garrett. He is good stuff and seeing a happy customer call him out will put a big smile on his face. Thank you for your business and the great feedback here.
Arrived fast, set up even faster. Great product, getting full cover is a must. Does not hold a 1/4 cord of wood. Holds about half of that but it's a very good product
Dan you are right. Most folks cut wood into 12" or 18" lengths. You can fit a full 1/4 cord on your rack, but the wood needs to be cut in 24" length. Typical cut wood will be less than 1/4 cord. We're glad you are pleased with the quality and construction. Expect it to last a lifetime. They are truly an exceptional wood storage option.
Ordered a concrete section specifically made for back of wood burning fireplace because ours had a couple large cracks and had to be replaced. Received within a couple weeks and it was packaged so perfectly. No damage. We cut it to fit as product directions stated and couldn't be happier with the result! We also bought a firewood grate for inside of fireplace. It was a quality heavyweight product! Perfect!
Thank you, Mary. Everything you say tells us you use and love your fireplace. That makes our hearts happy at Woodland Direct. We were thrilled to help a pro wood burner.
I called to replace my log set from Monessen. I spoke with Levi and he helped me pick the best set.
Only complaint is that the connections were male to male so I had to do some etra work to make it work.
Overall Very Happy
When the Googles sends someone our way, we are always happy to hear from them. You were no exception and we appreciated the chance to help Thank you for your choosing Woodland Direct and for letting folks know how well it went.
There are many places one can purchase the Prism product. My purchasing was made easy by the technical sales associate Thomas Regis who communicated quickly, answered questions the prism factory wouldn't and got us our fireplace before we expected. That's called exceeding expectations. Very good!
Brian, if it wasn't obvious, we were super grateful for your call and happy to help you get the answers you needed before buying. A high quality fire pit is a serious purchase and you picked a great option. Great job and thank you for the chance to assist.
Awful company and customer service. Sold us four propane fireplace burners and log units, and had incredible difficulty in getting them to work. It created a hazardous breathing condition from the soot, completely blackening CPAP and other filters in our home. It turned out they were natural gas sets, and they would not take them back due to "improper installation". Not sure how they can send us the wrong equipment, creating a very dangerous situation, and then say it was our fault for not installing it right. They even offered technical assistance to convert them, which is illegal and dangerous. Stay away from this company. They are a nightmare.
We regret the outcome as well. Thank you for your feedback.
Awesome experience. The staff made suggestions that saved us money. Items shipped promptly and accurately.
James, you made it all happen. We are grateful for the chance to be part of your story. Thank you for calling on Woodland Direct.
We love our new fireplace grate. Customer service was knowledgeable in helping us choose the correct size. It is perfect for our outdoor fireplace, very well made, and attractive. We look forward to enjoying it for many years to come.
Hi, Kathy. We're always glad to see a customer who is super happy with what they got. We hope you enjoy it for years to come as well. Thank you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
You picked a winner for sure. There is no better wood rack than a Woodhaven from Woodland Direct.