From the business
Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
This summary is generated by AI, based on text from customer reviews
Awesome experience. The staff made suggestions that saved us money. Items shipped promptly and accurately.
We love our new fireplace grate. Customer service was knowledgeable in helping us choose the correct size. It is perfect for our outdoor fireplace, very well made, and attractive. We look forward to enjoying it for many years to come.
Hi, Kathy. We're always glad to see a customer who is super happy with what they got. We hope you enjoy it for years to come as well. Thank you.
Everyone very spontaneous and courteous. The whole process was very easy.
Rick, helping was our pleasure. We are glad you found working with us to be quick and easy.
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Thank you for helping us with our order! Had to call for order questions. They helped me figure out exactly what we needed.
Thank you for your review! We're glad Drew could help answer any questions you had and hope you love your new log set!
Great service. Excellent customer. It was very quick response
Helping was our pleasure. Thank you for choosing Woodland Direct.
Great working with Woodland and we love our fireplace!
Thanks!
Doug, working with you was a pleasure as well. We were glad to help you get the details ironed out and happy to see you loving and enjoying your new fireplace.
The salesman knew his products well and recommended the appropriate size and type of logs for my situation. Items were delivered to my home within a week. I recommend this company very highly.
Kathryn, you were wise to call experts. We are honored that we were the ones you chose to call. Thank you for your business and enjoy your new log set.
All went well thru the whole ordering, shipping & delivery process. Great Communication with Staff & delivery drivers.
Hello and thank you, Karin. The experience you describe is one we aim to provide to every customer. Thank you for giving us a chance to serve.
Fireplace doors with screens fit perfectly and installation was simple with a professional look. Very pleased with outcome. Support from Thomas Kearney was outstanding.
Thomas will be thrilled to see how happy you are. We are grateful the opportunity to help you with you door and glad it turned out perfect.
I received what I ordered and when they said it would arrive.
That's a lot of good...from a good customer. Thank you.
Very good. Nathan was fantastic in guiding me through my fireplace screen selection. BTW it looks great.
Nathan is a veteran hearth professional and he's helped a lot of folks find screens for fireplaces. He'll be pleased to know he was a good guide and helper to you.
Their website is nice. Very easy to use to build configurations and get the cost. Excellent customer service.
Thank you for your kind words! We hope you enjoy your new fireplace and will pass this glowing review on to Tom.
I am very happy with the fireplace doors. Timely delivery and easy installation!
Hello and thank you, Casey. Great job sprucing up your fireplace with a set of new doors and thank you for picking Woodland Direct to help you do it.
Very easy to navigate. Showed up on time & plumber said it was easy to install & looks like a nice unit.
Kristen, you have good taste. You picked a Peterson log set. Great job and thank you for inviting Woodland Direct to help you with your project.
We now have 2 custom screens for our Fire Places at home. They are the best quality and it's a very thorough ordering experience. Highly recommend!
You made an amazing choice in fireplace screens! Thank you for your wonderful review.
Delivery guy was a day late with no notification. We waited all day for the delivery and no call from delivery company. No call it was going to be delivered the next day.
We are here to help if customers need help with delivery. Thank you for the great review and the helpful feedback.
Item received 2 weeks before expected delivery date and in perfect condition.
We hope you enjoy your new firepit! Thank you for the great review.
It was such an easy experience and the product arrived correct, on time and is beautiful!
Party at Rodney's house! We hear he has a new fire pit! Congratulations, Rodney. Thank you for your business.
I ordered a replacement gas broilmaster barbeque top.sales rep walked me through all the necessary steps to assure I was purchasing the correct item and all necessary shipping information.he also explained any possible return issues and procedures.product was perfect..
Penny, you worked our Joshua Newell. We're glad to hear he was a good guide to you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
James, you made it all happen. We are grateful for the chance to be part of your story. Thank you for calling on Woodland Direct.