From the business
Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
This summary is generated by AI, based on text from customer reviews
Sales representative Garrett was very knowledgeable. Fast shipping
I have two Woodland log racks now. A full cord and 3/4 cord. I have been very happy with the quality of material and easy to assemble. Shipping and delivery was much more responsive than I had expected. Woodland, you have a great team. Thanks!
If woodchucks could chuck wood, they'd chuck wood into a Woodhaven from Woodland Direct. Even expert wood handlers like woodchucks know when they've found the world's best wood rack. Thank you, Lance. We appreciate you.
Great service, great products! Third time we have purchased here.
Thank you for your continued support; we're thrilled to have you as a loyal customer!
Customer service is excellent. In these days of auto attendants and outsourced call centers it's great to be able to pick up the phone and talk to a knowledgeable employee.
As an effort to improve the customer experience, we have installed actual humans. They come equipped with superior knowledge of our products, and friendly dispositions. Feel free to call, we'd love to hear from you.
Happily received before the originally projected date! Perfect!
We're glad you found what you needed and got it sooner than expected. Thank you for visiting.
Easy to order on website. Great quality and looks like the picture on the website.
You picked a great looking log set from one of the best manufacturer's in the industry. Great job and thank you for choosing Woodland Direct.
1st use and would not ignite. Had to get technician to troubleshoot. Then had to wait for parts. Manufacturer had to authorize parts and whole process just seemed to take extremely long.
Thank you for your patience. We regret the challenge you had with your appliance and are glad to hear it was sorted out. Thank you for taking the time to let us know how we did.
We were delighted to find Christopher in the tech dept. He worked closely with us over several days, and when the problem couldn't be fixed with his help, he found that the pilot kit was still under warranty and he sent a replacement. Without question, Woodland Direct provided top notch customer service.
Christopher will be happy to see that he was a great help. Thank you for working with us and giving our team the chance to figure out the issue and the best steps forward.
I recently ordered a fireplace screen from Woodland Direct. I appreciated the variety of styles from which to choose and the option of custom sizing. Luckily, there was a size in stock that fit my needs. Easy assembly and good quality. I'm very happy with my purchase.
A customer who is happy with their purchase makes for a big group of happy folks here in Auburn Hills, Michigan as well. The entire team here appreciates you.
I paid for 2 day shipping on a Tuesday because it was very important to get the part by Friday. I received it the following Tuesday. Even though I emailed the company about this, I got no response and no offer to credit me for the 2 day shipping that took a week.
Thank you for letting us know where we can improve. We regret the delay on the order for your replacement part and appreciate the chance you gave us by ordering.
They were fast getting me the replacement part and helping me diagnose the problem.
Hard to find larger fire place grates and Woodland Direct has them. Fast delivery.
Fireplaces come in many shapes and sizes. We have grates for each one. If you don't see your size and shape, call us and we'll can help you find one or give you a quote on a custom option.
Servicing was very professional and efficient as representative answered all our questions and guided us to what we needed to order. Delivery occurred within one week of ordering and installation was completed easily. Very satisfied with the entire experience.
When you know what to do, the job is easy. We were glad to help and guide you with this project. Thank you for letting us know how well it went.
Bought a Modern Flames 36" with the optional 4" Trim. So easy to install. Product delivered to East coast in 5 days. Installed in an hour. Loved the videos that came in an email on how to unpack, assemble and install. Product looks great. Thank you.
Matthew, we were glad you had a great experience from start to finish. We appreciate you and hope to hear from you again.
The website navigation was easy and accurate. Found the wood stove tools I needed and was very pleased with the price, design, and quality. No delays in shipping. Great experience!
We're glad you found us. Thank you for choosing Woodland Direct and thank you for your business.
I was disappointed with the first set of logs due to control box not working and after sending the logs back, I was told the first set was the wrong size for my fireplace and had to settle for a smaller set. The overall time of receiving the logs was disappointing due to wanting them in the holiday season and just now getting it all worked out. Very well pleased with the logs now that they are in...we will enjoy..
It's great to hear you are now enjoying your new log set. That is great news and we appreciate the chance to help.
No complaints. I asked for something custom. They sent exactly what I asked for.
Easy as pie.
Thank you for your feedback! We're thrilled to hear that we met your custom request perfectly.
After installing the first - put an order for the second, highly recommended!
We're glad you had reason to come right back. Thank you for both purchases.
Have only positive things to say about this company. The fire place we got is really good quality and looks great in our bedroom
Xavier, we appreciate you and this great review. Thank you for letting us know your project went well.
Great! Experience. Customer service great! Ordering easy. Received in a very strong neat box!
Will let you know later what and how easy it was to put together.Thanks much!
Hello and thank you, Mary. We were glad for your visit and we're thrilled to hear you were pleased with the quality of your item.
Good communication, reached out checking to make sure I ordered everything I needed. Arrived when they said
Thank you for reaching out. We appreciate you and the chance to serve.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Mark, we were glad to serve you and make is so easy. Great job scoring a hit after Hurricane Helen threw you a curveball. You weren't the only one rebuilding and replacing. Thank you for choosing Woodland Direct to help you get it done.