From the business
Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
This summary is generated by AI, based on text from customer reviews
I placed my order via phone call and they were super helpful! They were able to give me the discount code I saw online, saving me a couple hundred dollars. I was shocked to receive a phone call from a freight company the very next day scheduling delivery! We received our new fireplace within 24 hours.
Pretty good. I haven't installed the grate yet, so it is hard to evaluate its effectiveness.
You made an excellent selection for your fireplace grate, these are designed to last. Thank you for the glowing review!
I love your site it's so easy to shop on you have such a wide variety of choices. I called and spoke to someone at your company and they helped me make all the choices and complete my order. It came even before I was told it would. Great company!
Thank you for the great review! We're thrilled you found our site easy to shop and that Caleb was able to assist you in selecting the perfect mantle.
Product was very heavy built and of extreme high quality. We are very happy.
Thank you for the great review! You made an excellent choice on your fireplace grate and we hope it keeps your hearth warm and cozy for the years to come.
Excellent interaction from answering questions to order placement to quick order delivery
You did excellent as well. You had the idea, made the call, and got what you needed. We were happy to be a part of your story and grateful for the chance to help.
My sales representative was extremely proficient in my concern he was always available sharing knowledge and updates
Our goal is to provide the kind of friendly, knowledgeable support that you describe. Thank you for the opportunity to help.
Amazing customer service, expedited delivery, personalized service
We have only had this log holder a few weeks, so cannot speak to its durability. However it seems very sturdy and well made. It was simple to assemble with wrenches and bolts that came with it. No other tools needed. It is a very attractive log holder.
Good product. Good shipping. No issues. Would recommend. Already shopping site again.
I do not want to do your survey and this is not right to keep asking. Me
Had a warranty issue, was resolved quickly and with great communication.
Thank you for the opportunity you gave us when you ordered and the opportunity to help make it right after you purchased.
Levi was amazing to work with extremely knowledgeable and always had same-day follow up on any questions we had. He followed through like a champ.
Praise like this from a customer is awesome to find. Thank you for coming back and giving us another chance to serve. Great customer are always welcome at Woodland Direct.
Incredibly positive experience— from informative videos to wonderful, knowledgeable sales person to prompt delivery of a perfect product.
Product came fast and easy but button was damaged upon arrival. Thankfully, Clinton worked tirelessly to make sure it all worked out well in the end.
Clinton will be honored and happy to hear he gave you a reason to come back. Thank you for this feedback.
Great product! Fast Delivery. Simple assembly. Happy to support U.S. made product of quality.
There is lots of positive here. We were glad to help you find a product you love for a lot of great reasons. Thank you for your business and this amazing feedback.
The customer fit to my extra large fireplace looks great. Definitely improved and modernized the look of the fireplace.
Tom, you have a big fireplace. A custom screen would have been the only option to add a screen. We're glad you found us and we were able to help you with a properly sized option.
Easy ordering, appreciated the follow up before manufacturing to double check measurements were correct.
Danielle, you have good taste. You picked an exceptional quality screen made in the USA. Great job and thank you for inviting Woodland Direct to help with your project.
First I was charged twice for the set of logs, my bank alerted me and I got that cleared up. The bag of embers they sent wouldn't have covered 2 sq. In., they still haven't shipped me more. The set of logs took over a month to ship even though they were in stock. Would not recommend this company.
Thank you for your feedback. Empire's Platinum Ember kit is small bag of media. It is more than enough when properly installed. As tiny as it may seem, when an installer properly separates it and places it within the log display, the small bits of embers glow and provide the realistic illusion of real wood embers. John, you are not the only one who has questioned this feature, but I can assure you, a little goes a long way with Empire's ember kit.
We purchased a Burner that doesn't quite work in our firebox. The professional support is in the midst of trying to help us get the right one and return the one we ordered. The service so far has been top-notch.
Returns are easy with Woodland Direct. We're glad to help get you sorted out and back on track with your project.
Great product - incredibly efficient process. And a human on the other side of the phone!
Woodland Direct feels like the 'H' in hearth should stand for human. If you are considering adding fire inside or outside of your home, please don't rely on the googles and a faceless website. We have real experts, with years of experience waiting to help by phone.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're happy to hear that Josh was able to assist you and answer any questions you may have had. Thank you for taking the time to leave us such a great review!