website thubmnail of Wondershare

Wondershare

How would you rate Wondershare?
grey star
grey star
grey star
grey star
grey star
Australia
2 reviews
0 helpful votes
Follow inf b.
Unfollow inf b.
Send Message
Share Review
Report Review

I have used this on and off for two years as I personally find it more comfortable to those of it's competitors but with that said, the deception tactics they use are scummy, they mention nothing of a giant watermark if you don't pay for a package and if you eventually do pay for a package, be careful as you are automatically a part of other packages whether you like it or not and it is your responsibility to double check as their refund policy is "it's your fault we charged for a service you didn't even realise existed",
They then so generously offered the option of me continuing to use the added package they forced upon me.
Along with that, despite paying more than 70AUD a year for this software, basic parts are still locked behind paywalls.

With that said, minus the $#*!ty customer support, the (in my opinion) deceptive practices and kinda $#*!ty added paywalls, the software has a very clean and user friendly feel. As long as you are aware of the paywalls and everything else, you will probably be able to do what you need with this.

Date of experience: June 7, 2023
Czechia
1 review
0 helpful votes
Follow Eliska H.
Unfollow Eliska H.
Send Message
Share Review
Report Review

Don't trust this software. Don't subscribe! I canceled my membership in 20 minutes because it was not useful at all. I recieved cancelation email like "sorry you are leaving bla bla". I was really upset with loosing my money for this product I couldn't really use. What a surprise! It was supposed to be FREE TRIAL and they charged me! My refund request was not met. But listen... that was not the end. After week I was charged again for some plugins! This company is scam, its support is unhelpful. Refund was not an option for a rubish product. I was charged after canceling subscription because of their loophole with plugins. DO NOT USE this software. Do not download it. Don't provide your credit card details!

+1
Date of experience: July 10, 2023
Sweden
1 review
0 helpful votes
Follow wer J.
Unfollow wer J.
Send Message
Share Review
Report Review

DR FONE Doesent Fix Devices
November 19, 2023

Firmware Restore does not work
The software is similar to recover it where it doesent do as advertised
I have been denied refund twice as seen below reviews i can confirm this is how wondershare is nowdays 7 day money back isnt honored
Il go with card issuer visa to get my money back from wondershare bank

Date of experience: November 19, 2023
Frank Z. Wondershare Rep
over a year old

Thanks for sharing your experience. We can totally understand your pain when the software didn’t perform in a normal way. Dr.Fone team always values customers’ user experience and we are always aiming at improving the performance of this software. This is the reason our support may ask you to provide more details (like a screenshot showing the problem and log files, etc.) for further troubleshooting, and this might be the reason we didn't process a refund for you in the first place. Seek your kind understanding.

Back to your refund request, if there is a technical issue that cannot be resolved within 7 days after purchase, we will offer a refund. Here is our refund policy for your further reference. https://support.wondershare.com/how-tos/wondershare/what-is-wondershare-refund-policy.html

Kindly note the 7-day money guarantee is based on the first date you contacted us. For example, if you purchased this software on 6 November and contacted us regarding your issue on 7 November, then you are definitely still in the 7-day money-back guarantee and we'll still process a full refund once we confirm we are unable to solve your issue after further troubleshooting.

Knowing you have already contacted us, could you please update your ticket number or order number here? We'll investigate it further and provide the necessary assistance.

Your patience is highly appreciated!

Australia
1 review
0 helpful votes
Follow Anna L.
Unfollow Anna L.
Send Message
Share Review
Report Review

I had signed up for the service, spent hours editing a video and then tried to export and had to sign up for the plugins trial to which I did, no matter how many times I tried to use the service it would not let me export without a watermark even AFTER I had signed up. I tried for another hour, and ti would continue to redirect me to sign up for the service but never actually allow me to export without a watermark. I have emailed customer support to issue a refund but they're not helpful and state it falls outside their refund policy. Don't bother with these dodgy companies that can't even create an app that works and bills you STRAIGHT away and then won't even issue refund.

Date of experience: June 12, 2023
California
1 review
0 helpful votes
Follow Kristy C.
Unfollow Kristy C.
Send Message
Share Review
Report Review

I cancelled my subscription MONTHS ago and they keep charging me even though I have the proof that I cancelled my subscription AND they will not respond to emails when I keep telling them to stop charging me. I have to call my bank on Monday. And not only do they keep charging me $15 a pop, sometimes they just decide to charge me twice in a month! WTF!?

Date of experience: July 16, 2023
Croatia
1 review
0 helpful votes
Follow Toni D.
Unfollow Toni D.
Send Message
Share Review
Report Review

AVOID AT ALL COST!
April 10, 2023

Wondershare scammed me into paying for their products four years after I cancelled subscription. Year after year they try to bill me 49 USD yearly. Do not go near them!

Date of experience: April 10, 2023
Canada
1 review
0 helpful votes
Follow Levi T.
Unfollow Levi T.
Send Message
Share Review
Report Review

Decided i didnt need filmora wondershare anymore so i cancelled on january 25th 2024. Looking at my statements i was charged again February 11th 2024. If i cancel my sub shouldn't all the addon services be cancelled as well? Scammy and over priced. When i inquired via email about a refund i first was sent an email that said a representative would reach out after i answered 4 questions. Did that twice and never got any response after that. Shady business model. Better products for editing out there at a better price.

Date of experience: February 13, 2024
Frank Z. Wondershare Rep
over a year old

Hi Levi, thanks for sharing your experience. We are always desiring every interaction the customer has with us to be as smooth and as hassle-free as possible, thanks for your feedback, we'll keep improving and then bring a better experience for each user. In line with your concern about subscription, we'd like to explain it in more detail and see how we can help you further.

Normally, the user can use all features (such as motion tracking, Speeding, built-in effects/transitions/elements, Auto Beat Sync, etc.) of Filmora without limitation once he/she has a valid license. To bring a cool experience, we did our best to compatibility Creative Assets (Boris FX & NewBlue FX & Filmstock & AI Portrait) within the Filmora directly, it would be free for use for 7 days, however, the user will be automatically charged monthly if he/she doesn't cancel it before the trial duration ends. To avoid any trouble caused by it, we have especially provided an option for customers to uncheck the Creative Assets on the subscription page. Besides, we'll send a reminder email to the customer before auto-renewal. Maybe it went to your trash box, so you didn't check it in time. Seek your kind understanding.

To better address your concern, would you please drop an email including your order number or more details at customer_service@wondershare.com? Our support team will look into it and then provide the needed assistance. Appreciate your time and patience a lot!

Florida
1 review
0 helpful votes
Follow Richard D.
Unfollow Richard D.
Send Message
Share Review
Report Review

A year ago I had mistakenly deleted some Jpg files from a SD card. I tried Wonderware who advertised FREE and b4 the end charged me a fee. Ok, it didn't recover the files properly, I was stupid to think it would. So I licked my wounds and went on about my life. Yesterday my bank was charged $69.99 by these crooks for a product I used once and didn't work then.
I contacted them and two of their customer service people: Paul and Pat both flatly refused to return the payment. Apparently in small print they had a automatic renewal. They claimed to have sent me a notice 15 days before which I am sure went to Spam since I had no intention of ever letting them screw me again.
Beware: 1. The product is junk and 2. The Company only wants your bank account so they can make money for nothing.
I have made a promise to trash them for the rest of my days. You are fortunate enough to see my first post. Stick around. I'm upset now, they will improve over time. Run don't walk away from this scam of a enterprise.
Richard Dobkins
*******@yahoo.com

Date of experience: September 28, 2023
Texas
1 review
0 helpful votes
Follow Ryan D.
Unfollow Ryan D.
Send Message
Share Review
Report Review

Garbacge product that didnt work. The support is non-existent and evasive. You can forget any hopes of a refund as they hide behind their "refund policy" which is just straight BS. This company is nothing more then a den of thieves. DO NOT PURCHASE UNDER ANY CIRCUMSTANCES!

Date of experience: September 6, 2023
France
1 review
0 helpful votes
Follow Muriel N.
Unfollow Muriel N.
Send Message
Share Review
Report Review

I found a great support by chat to support during every step. On internet, PDFelement is well rated and I've just tried it. Everything is user friendly and useful.

Date of experience: November 11, 2020
Colorado
1 review
1 helpful vote
Follow tom m.
Unfollow tom m.
Send Message
Share Review
Report Review

I contacted them many times trying to cancel my subscription however I still get billed I had to close my checking account and open another one because they keep charging my new card

Date of experience: July 19, 2022
Canada
2 reviews
9 helpful votes
Follow Larry R.
Unfollow Larry R.
Send Message
Share Review
Report Review

I had one year subscription for dr fone that did NOT work to recover my android phone and resulted in serious software damage and voiding phone warranty. Tried to cancel vicious cycle of AUTO RENEW and charging my account for this unsubscribed software. I advise everyone to read the reviews and stay away from this scam company. This should be the last option to subscribe to any service from this company. Their customer service is very poor and usually with the same reply repeatedly (sorry we did not find a solution). I am wondering how some people rate them with 3-4 stars. Anyway their modus operandi is repeated unauthorized RENEWAL of subscription and that is the ONLY way for their survival. I'll never recommend this DR FONE TOOLKIT software to any body.

Date of experience: May 1, 2018
Alabama
1 review
0 helpful votes
Follow Ralph C.
Unfollow Ralph C.
Send Message
Share Review
Report Review

Save your money. They do not live up to the 'Lifetime Service agreement! But they are quick to want you to buy something that you have already paid for.

Date of experience: December 9, 2022
India
1 review
2 helpful votes
Follow Avaneesh D.
Unfollow Avaneesh D.
Send Message
Share Review
Report Review

SCAM
July 12, 2020

AFTER OBVIOUSLY TAKING MY MONEY AND NOT GIVING ME ACCESS TO THE SOFTWARE I DID A LITTLE RESEARCH THIS COMPANY IS RUNNING THE SAME 4 DIFFERENT COMPANIES AND SELLING THE SAME SOFWARE BUT DIFFERENT NAMES IT WILL TAKE YOUR MONEY AND GIVE NOTHING.

Date of experience: July 12, 2020
Netherlands
1 review
0 helpful votes
Follow Edward S.
Unfollow Edward S.
Send Message
Share Review
Report Review

Very helpful
August 24, 2020

I ordered version 12 of videoconverter ultimate, and thought I have to payed for it again.
My fault. They will return the money. I am grateful for that.

Date of experience: August 24, 2020
Oklahoma
1 review
0 helpful votes
Follow Cesar Q.
Unfollow Cesar Q.
Send Message
Share Review
Report Review

Lifetime worthless
January 24, 2023

Got Filmora Pro lifetime... it turns out that it is not lifetime, they are changing the rules now and want everyone to buy Filmora 12, what a disapointment

Date of experience: January 24, 2023
Spain
1 review
0 helpful votes
Follow Jurgen T.
Unfollow Jurgen T.
Send Message
Share Review
Report Review

My It-Technician had chosen this program, without checking reviews. I lost all my files and Wonshare could not recover them. They heavily damage. Stay away from this program

Date of experience: March 4, 2023
California
1 review
0 helpful votes
Follow Jingbo W.
Unfollow Jingbo W.
Send Message
Share Review
Report Review

Eddraw Max for Genogram
September 21, 2020

I have used the software for a genogram, which is much better than use words or other software! It saved my life to be a student of a marriage family therapy program! I recommend this program.

Date of experience: September 21, 2020
GB
1 review
0 helpful votes
Follow Warren D.
Unfollow Warren D.
Send Message
Share Review
Report Review

Time saver
November 25, 2020

I use the edraw max product saves me so much time knocking together AWS Architecture Diagrams. Comes with everything I need for AWS models and as a bonus so many other templates for software diagrams, network diagrams, flow charts and much much more

Date of experience: November 25, 2020
Florida
1 review
0 helpful votes
Follow Darielle D.
Unfollow Darielle D.
Send Message
Share Review
Report Review

SUCKS
September 11, 2023

I can't make not one YT video without a damn hiccup, it is so damn annoying. I had 1 video I posted on YT, mind you, I'm very thorough and I watch my videos at least 50 times, the voice overs were playing at the wrong time once I uploaded it. And then with this recent video I'm making, all I'm trying to do is upload it to freakin YouTube, I'm done editing and it FREEZES EVERY TIME OR IT STOPS EXPORTING AT 5%. Also it froze when I was trying to do a vlog with various clips (the clips were like 2-5 seconds each) and it took 2 damn weeks to edit when usually it takes me a day. 0/10 if I could, I'm leaving this review EVERYWHERE because I did look at reviews before buying and NONE of them said this!

Date of experience: September 11, 2023

Overview

Wondershare has a rating of 1.5 stars from 355 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wondershare most frequently mention customer service, credit card and refund policy. Wondershare ranks 71st among Video Converter sites.

service
178
value
177
shipping
95
returns
148
quality
168
This company does not typically respond to reviews