I was having some difficulties with my PDFElement software, in part related to my having a Mac, and in part related to user error. But Wondershare's support techs were helpful and responsive and got me squared away!
I appreciate always this help service with Wondershare. They are very competent, check your problem and above all: this within a few minutes! Thanks a lot!
Purchased HiPDF. Then I found out you had a better one PDFelement, and thanks to Amanda from customer support, I could purchase the second one (with a teacher discount) and got a refund for the first one. All in a jiffy
I had problems with activation because I typed a wrong email address... Luckily the support centre was really helpful and extremely patient. Thanks a lot!
They auto charge you annually. I tried to cancel today, the same day they automatically renewed my subscription and they refused to refund. Not a great company.
I bought the software because i needed to batch add outros to my videos and it loses quality
Requested a refund 4 days after purchase and guess what, they try to dodge it and put the blame on me under pretext that I changed my mind, they ask for a ton of proof and the customer support is just HORRIBLE
They don't even bother to say your name
I spent hours trying to get the software to activate. I tried several times to resolve the issue via Wondershare's useless automated help desk. Once I finally got fed up and tried to cancel, they forced me into a queue for assistance that never updated. I requested that they honor the 30day Money Back Guarantee posted on their site, but instead they hid behind a policy of no refunds no matter what. They demanded the opportunity to resolve the issue, but after hours of frustration all I wanted was my $10 refunded. Three days later they still refuse to refund or honor their Money back Guarantee (even tho I've clearly not been able to activate or use any software). Additionally I've requested multiple times that they remove my profile and personal data as per US and UK Privacy Laws, and they've completely ignored me.
I've now been forced to file a dispute with Amex, file a complaint with the Consumer Financial Protection Bureau for disregard of privacy laws, and alert my attorney to begin the process of legal mitigation… all because of their shady and unethical business practices. If you have a money-back guarantee posted for the World to see… then you really should honor it.
I bought the wrong software, made a ticked had instant response from the Wondershare team. Asked for a refund and it all worked out! Great people and very fast support.
These people will continue to email you for YEARS without an option to unsuccessfully subscribe. Don't give this predatory company any of your details or you will never escape.
I purchased perpetual plan. They offer no free upgrade support. The advertise a 60% discount but it is only a 50% discount... now they inform me that it does not download videos anymore... Scammer
Scam! Claims to be free software. Leaves behind error massage causing software after uninstalling.
These guys are crooks and scammers, lowest of the low.
Impressively dense and dumb support, agent did not read much of what I said over and over. Will avoid at all costs. Product usually works and is pretty, but expensive. Just use Hirens Boot PE free.
Why do people pay for a subscription to Wondershare Recoverit? - To get the result as soon as possible, because their work file is broken, and it needs to be fixed ASAP, to does not affect their work.
I absolutely don't recommend Wondershare Recoverit, as it doesn't work!
I contacted their technical support, to say that Recoverit does not work, and ask they return the money for the subscription, because they service can't help me, as stated.
They asked me to send them screenshots with an error to confirm the problem, and then a broken working file so that their technical specialists would try to fix it.
For the third day they have been fooling me and they do not want to return the payment for the subscription.
They still can't or don't want solve the problem with the file. Technical support behaves as if they are mocking me. They asked to send an example of a good file created on the same device, and after I did it, they just return this file back with the phrase "here is your restored file, we fixed it". What?! Are they serious?!
Then again they ask to send them screenshots of the error that I sent them twice already.
I don't believe they will ever refund my money. I think they are shameless scammers.
I downloaded PDFElement 11 months ago. Nowhere did it say anything about being charged. I have ZERO emails from this company advising me of anything. Complete scam and fraud.
They still charged me after cancelling my subscription. They are scum. Do not trust. Do not subscribe! Cause if you want to cancel one day they don't care they'll still take your money
Sell you something that doesn't work. I tried three different computers and still couldn't connect. Expect me to spend more time for screen prints. I can't screen print.
Bought something from them 3 days ago and today my credit card got scammed and robbed by chinese $#*!es dont ever buy! They take your card info and use ot for their paypal
If you pay for a lifetime license they will force you to upgrade and pay them more money to use the service you have already paid for. Really one of the worst software experiences of my life.
Hi Tyler, we sincerely apologize for the doubt and inconvenience that happened on your end. Wondershare values each customer's benefits and we care about the voice of each user. In line with your concern about the upgrade, kindly let me explain the Perpetual License in more detail, and hopefully, it will make things clearer and help you.
A perpetual License is indeed a one-time payment. With it, users own access to the software forever and have free minor updates within this version. However, he/she might need to pay for major upgrades. For example, the user can update software from version 13.1.X to 13.2.X for free, but the upgrade from the major version 13 to version 14 may require an extra fee. We also included this information on the price page. To bring more cool and powerful features to our users, we are always doing our best to improve the product. Seek your understanding based on our large investment of time and energy.
As we are not sure of the specific product name you are referring to, would you please drop an email at customer_service@wondershare.com? Our support will verify your license authorization further and then provide some suggestions in a targeted manner. Thank you!
Very speedy and efficient service, my query was resolve through the online chat. Amanda was helpful and understood my issue. Would not hesitate to contact with any problem
My son and I signed up for their "free" trial and they charged my PayPal $80. I canceled it within 5 minutes once I saw that they charged me, filed a PayPal dispute, and tried speaking with Wondershare's customer service. They refused to refund their "free trial". THIS IS A SCAM and their customer service is appalling as they are slow to respond and are like talking to robots.
Hi Dara, thanks for sharing your experience. Sorry for the inconvenience that happened on your end. Normally, we provide the trial version for customers to try each feature of this software to confirm if it meets their requirements before purchasing. But if the customer fills in your bank details and accepts the user agreement according to our website instructions, then he/she will be deducted.
We are eager to investigate the matter further, however, the current information is too limited. Noting you've contacted us, would you please drop an email at customer_service@wondershare.com with more details like ticket number or order number, etc.?
Look forward to getting in touch with you sincerely!
Overview
Wondershare has a rating of 1.5 stars from 355 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wondershare most frequently mention customer service, credit card and refund policy. Wondershare ranks 71st among Video Converter sites.
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Hi Jeremiah, we sincerely apologize for the negative experience you have encountered with our software and customer service. Your feedback is important to us, and we want to assure you that we take it very seriously.
We understand the frustration you have experienced while trying to activate the software and the difficulties you faced with our automated help desk. We acknowledge that our response may not have met your expectations, and we apologize for any inconvenience this has caused.
Regarding the 30-day money-back guarantee, we truly value our customers' satisfaction and always strive to honor our policies. We apologize for any miscommunication or misunderstanding that may have occurred in this instance. Our support will look into your request to remove your personal data and refund further and then get back to you as soon as possible.
Please keep an eye on your mailbox. Thank you!