WomanWithin

I ordered a pair of jeans and they were back ordered for a month. When they arrived, they were covered in wrinkles, the color was a faded, dingy black and the sizing was way off. I could have pulled them to my chin and the length would still been off. Ha! I contacted online chat. I explained my experience, requested a courtesy credit. The pants were only $24.00. The Representative had zero customer service skills. She said, I will send you a return label. I don't have access to print the label and who has time to go thru this long return process?! I contacted Woman Within via Facebook. I explained the situation, again. Same responses. We do not offer Courtesy Credits. On both interactions with Customer Service, they made zero attempts to retain my business or rectify the situation. I waited a month for my jeans and have never made a complaint and this was my treatment for being a loyal customer?! I requested to be removed from their mailing list and future emails. I will NEVER order from this company, again!

Fellow consumers, please do not spend your hard-earned money on this company or their products.
I purchased a Red Velour Pant Suit which was defective. The Executive Communications Department won't return phone calls or properly handle a return for my disabled Mother-in-Law. PLEASE SAVE YOUR HARD-EARNED MONEY AND PURCHASE FROM A RELIABLE COMPANY!

I wanted to return boots. But they didn't send a packing slip so I had to call and get one. It took 45 minutes and 3 phone transfers. I will never order from them again.

I bought a top as a Christmas gift for $35.91 I noticed today that they added a verification charge of $35.89. I also noticed that shipping costs as much as my order & if I wanted it by Christmas it costs way more than my item. I called their customer support to ask why that charge was there. They said it's for verification & will be reversed after 7 business days from when it was shipped yesterday my receipt says 72 hours not 7 business days thats a false statement & I will report it to the BBB unless something is done. This is Christmas & New Years 7 business days the earliest is the 29th but more than likely it will be January 2nd before I get my money back that they could have charged a dollar for like every other reputable company does. It's a debit card I used there is no need for verification just charge us & don't ship till the charge goes through which also takes forever. I ordered on the 15th the charge just showed processing in my bank today the 20th & verification charge showed yesterday the 19th. I called customer support no help at all & no apology. I asked for a manager & was told they were with another customer they only have 1 manager. Don't order from a company that tells you lies. I have an email that says 72 hours. Also don't order from somewhere that charges so much for verification when it's not needed anymore with today's technology. I want my verification money back now.

I WILL NEVER USE THIS COMPANY AGAIN: BE WARE
Placed an order 5/19/2023, used their "super fast" delivery for $40.97 as they promised delivery by 5/19/2023, didn't receive order until 5/22/2023. THEY REFUSED TO REFUND THE DELIVERY FEE!

1. Do NOT order from Woman Within!
2. Disputes on pricing or sizes NEVER RESOLVED!
3. Will NOT deal with you until they receive their clothing back on a return. FUNNY THING? Your sent clothing NEVER ARRIVES! So they won't deal with you.
4. WOMAN WITHIN is another ASIAN CLOTHING CO. They all work the same way!
And SIZES are NEVER the same as American sizes - so you are taking a gamble that what you order will fit you.
5. IF you get it wrong - don't bother to try and negotiate with them. Keep your wrong sized clothes and try to sell them yourself after correctly sizing them. You will come out ahead.
6. The first thing I do when ordering clothing on line is to research the company. IF THEY ARE ASIAN - RUN! RUN AWAY AS FAST AS YOU CAN! They will not deal fairly with you!

Both times I tried ordering from Woman Within I got badly made clothing, cheap fabric, terrible customer service and encountered a horrible return policy. That last, by the way--the return policy--includes a restocking fee after they've made you send back the merchandise at your own expense. And if you don't manage to do it within sixty days, their unempowered customer service reps (echoing to you over the phone from some distant land) can only utter impotent, insincere and agonizingly drawn out "apologies"--no solutions.

How hard would it be to let me speak to someone who actually could consider helping me with my problem? I did spend sixty dollars at their sham of a company. I would've thought it would be in their interest to resolve the issue with me rather than loose another deeply dissatisfied and downright angry customer into the world. Thanks to their negligence, they have another former customer who gets pissed every time they hear the name of the company or look at the useless items they wasted money on. Thanks to their unwillingness to work out a small return issue they've pushed another woman passed the point of "mildly unsatisfied" into "motivated to warn everyone what a $#*!show is Woman Within."

I just got off the phone with Woman within. I ordered an online gift card for my mom as a Christmas present. She was excited to get this gift. Now it has been a nightmare.
Woman within decided to immediately take my money, hold the funds, then send me a letter saying they would not process my order until I called their security department. Oh did I mention snail mail me a letter. Not send an email to my email address they had sent me a confirmation to, or call the number I provided and is on my account. Instead send a snail mail letter.
Upon calling they said it was for my protection because of the amount of fraud they get. They needed to talk to me.
When I asked to talk to a supervisor I was told that they do not transfer calls, and they were sorry I felt it was bad service but It was for my protection. Again I stated how horrible this was and I was not satisfied. They terminated the call.
I called back and they said they could no longer discuss this issue, my order would be processed.
Stay away. It can take 8-14 days just to get a gift certificate mailed out.

I ordered some clothes from this company in December 2020. They took money from my credit card a day after I ordered, then didn't notify me of shipment for another week. Two weeks later, their tracking showed it had been delivered to my towns post office. A week later, I contacted USPS and they checked and stated the parcel had not been delivered there. I called again a week later and the reply was the same. Woman Within tracking is still showing it as having been left at my post office as of 02/04. I called their shipping partner and they insisted of had been delivered. I called WW customer service to tell them the package was lost and I wanted a refund of my! Money and they refused, saying that covid was slowing delivery times and I should keep waiting for the package. I stated again that both their shipping partner and the USPS did not have a correct location for it, not that it was moving through the system slowly, and that has nothing to do with covid. They still refused to refund my money. Its a shame that this company is using this pandemic as an excuse to keep my money without delivering my merchandise. I will not shop here again.

I had ordered 8 shirts. Two didn't fit and I didn't like them so I returned them. The other 6 I liked but were too small so I returned them with the other two and wanted an exchange for a larger size on the 6 shirts. I filled out the exchange form, used the prepaid label which was a charge of $7.50. I shipped everything via USPS as Woman Within requested on August 27,2015. I never heard back about my return. I made about 4 or 5 phone calls to customer service only to be told to call back another time as they had no answer for me. On Oct. 2,2015 I called again and customer service told me they refunded me for all 8 shirts and never got my request for exchange on 6 of the eight shirts. So I'm not getting an exchange and if I want them, I was told I had to reorder them. I checked with my credit card company and on Sept. 15,2015 I got a refund from Woman Within. However, minus tax and my original shipping charge of $13.99, my total merchandise order was $105.92. Minus the return charge of $7.50, I should be getting a refund of $98.42. Instead, they refunded me only $67.67! They cheated me out of $30.75! So long story short, I never got the shirts in the right size and they ripped me off for $30.75 because they didn't refund me the proper amount. Calling customer service to fix this is useless. I'm writing to the President and CEO of Woman Within.

From very high shipping costs to being charged up front for items on waitlist for months - they are beyond unscrupulous

I placed an order on may 17 yet still no package when I called to switch my address since I bought these cloths for vacation they said we cant its processing well its been processing for 2 damn weeks if I don't get these cloths by the time i leave for vacation I will be demanding my money back why the hell should i have to buy the items twice because your company is unreliable all I want to know is where is my order

HAVE HAD GREAT DIFFICULTY GETTING A PHONE CALLED ANSWERED. WENT THROUGH 2 DIFFERENT DEPARTMENTS AND TO NO AVAIL. ON THE PHONE WAITING TODAY FOR 45 MINUTES. TO LONG OF A WAIT. RETURNED AN ORDER IN January and have been charged late fees ever since. Thought I fixed the problem last month. But to my surprise another late fees for 39.00. Wow not happening. I WILL CLOSE MY ACCOUNT FOR THE STRUGGLE OF RETURNS AND CREDIT IS ADTOUNDING.