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WobReviews 1,390

2.7

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Wob Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
831
value
811
shipping
806
returns
229
quality
786

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Kat G.
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Always wob for comparison prices and have alsays found it to be an easy experience. Good value and quick aervicw. Would definitely recommended

Date of experience: May 30, 2023
World of Books C. Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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I have used WOB for years now without a single fault. Very reliable and description of product are spot on.
Great service all round. Other companies take note, this is how to run a business.

Date of experience: May 30, 2023
World of Books C. Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Bought 4 for 3 books under £10. Very pleased with my purchases and quick delivery. Able to find specific books on the subject I wanted.

Date of experience: May 30, 2023
World of Books C. Wob Rep
over a year old

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GB
1 review
0 helpful votes
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Loads
May 30, 2023

Best bookwesite. Best book shop, Baggins in rochester. And I've I can't get there. This is my go to for books. Nothing they haven't found. And wob makes Books affordable. Thank you.

Date of experience: May 29, 2023
World of Books C. Wob Rep
over a year old

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GB
1 review
0 helpful votes
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To be honest I tend to buy new books by default, and if possible I'll buy them from a local bookshop. It was only when I was looking for out of print books for a relative, and trying to find a source that was not Amazon (or part of the Amazon behemoth) that I found Wob. It's fantastic, and has now become part of my go-to places to buy books.

Date of experience: May 28, 2023
World of Books C. Wob Rep
over a year old

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GB
1 review
0 helpful votes
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Love WOB
May 29, 2023

Delivery may not be the fastest but so far I have not been disappointed in the service and goods offered by WOB.

Date of experience: May 28, 2023
World of Books C. Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Disappointed
May 28, 2023

Am usually very happy re WOB have purchased on many occasions.
However recently only received 1 of a 3 book prepaid order, did inform the company days ago. Zilch feedback or information re my order.

Date of experience: May 28, 2023
World of Books C. Wob Rep
over a year old

Hello, Thank you for your review, we are sorry to hear this it doesn't sound right at all, please can you email customerservice@worldofbooks.com with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob

GB
9 reviews
1 helpful vote
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A disc of a rare dvd boxset was defective. The playing side of the disc was partially brown. I photographed it as proof. The matter was dealt with. I was given a choice of choosing a replacement item to the same value or a full refund. I am happy with the outcome. This company do care about their customers and everything else I've purchased from them has been fine

Date of experience: May 28, 2023
World of Books C. Wob Rep
over a year old

Hello, Thank you for your review, we are sorry to hear this it doesn't sound right at all, please can you email customerservice@worldofbooks.com with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob

GB
1 review
0 helpful votes
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Bought used BBC Espana viva coursebook and set of 3 Cd's.
Initial delivery had 1 cd missing - customer service sent out a replacement within a few days. I'm satisfied with quality and service for a reasonable price.

Date of experience: May 27, 2023
World of Books C. Wob Rep
over a year old

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GB
1 review
0 helpful votes
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Brilliant site
May 29, 2023

We frequently buy books, CDs and DVDs through WOB. Good value, fast delivery and have never been disappointed

Date of experience: May 27, 2023
World of Books C. Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Very good service.
June 22, 2023

My order for four books was expedited quickly and received in good condition and on time. A thoroughly good service.

Date of experience: May 27, 2023
GB
1 review
0 helpful votes
Follow Anne D.
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Both books were in excellent condition and they arrived on time. I have purchased books from you previously and I have always been very satisfied with my purchases. Good Company bringing an excellent range of books to everyone at an excellent price.

Date of experience: May 26, 2023
World of Books C. Wob Rep
over a year old

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GB
1 review
0 helpful votes
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Fast service.
May 25, 2023

Ordered book and it arrived in 2 days. Described as good condition but was like new. Good prices too.

Date of experience: May 25, 2023
World of Books C. Wob Rep
over a year old

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GB
1 review
0 helpful votes
Follow Jerry H.
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I recently ordered the new Jane Harper book Hitze Ref WGB-*******3176 only the find on receipt that is written in German. Your catalogue does not identify that it is written in a foreign language. It is no good to me as I don't speak German?

Date of experience: May 25, 2023
World of Books C. Wob Rep
over a year old

Hello, Thank you for your review, we are sorry to hear this it doesn't sound right at all, please can you email customerservice@worldofbooks.com with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob

GB
1 review
0 helpful votes
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Good but...
May 26, 2023

I wanted a copy of "The East Highland Way" by Kevin Langan but you can't get a new copy for love nor money and it's out of print. Quite by chance I saw a second hand copy being advertised by WoB "in good condition". New, it cost £9.99. The copy being advertised by WoB was also priced at £9.99. I didn't have a problem with that especially after it arrived (very quickly I might add) because it is, indeed, in good condition. However, I was a bit miffed because it arrived with a label stuck on the back that reads "Oxfam £2.99". Such should, in my opinion, have been removed before packaging and posting. Hence 4 stars rather than 5.

Date of experience: May 25, 2023
World of Books C. Wob Rep
over a year old

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GB
1 review
0 helpful votes
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Great Value
May 26, 2023

The Encyclopedia of Biblical Prophesy arrived several days early, was packaged really well, and met the description given on your website. Delivery was by Royal Mail and considering the traffic congestion on our street at the moment with building work and people moving in and out they deserve a resounding thank you as well.

Date of experience: May 25, 2023
World of Books C. Wob Rep
over a year old

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GB
1 review
0 helpful votes
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Great Service
May 24, 2023

Bought a new paperback book that was only available in Hardback everywhere else £10 cheaper. Took a bit longer but was kept informed all the way. Great, and a bargain.

Date of experience: May 23, 2023
World of Books C. Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Perfect
May 24, 2023

Bought a few item off Wob, everything is just what you require from today's life style, items are at great prices,and postage is really good.

Date of experience: May 23, 2023
World of Books C. Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Huge huge variety & stock of books both new, as new, secondhand etc. Prices are fantastic. I will keep using this website as my go to site if I need a book for me, family, friends until it stops trading or I take my last breath. Have lost count how many times I've used it. Delivery is quick unless it's a rare or American book, so that might delay slightly but overall delivery & price are excellent. Keep up this fantastic work World of Books.

Date of experience: May 23, 2023
World of Books C. Wob Rep
over a year old

Thanks for your review!

GB
1 review
2 helpful votes
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Very disappointed with my whole experience.

I purchased 13 of the same book all stated to be in very good condition. When they arrived 4 of the 13 books very not in very good condition for example, one had pen scribbled all over the front cover, another had a stab mark in the front cover. I reached out to customer support to explain the books were damaged, they said they will refund me for 4 books. However I have had to buy 13 different books so I could give them to my class in time and don't want any of my order so require a full refund. I am happy to return all the books as per their terms and conditions and expect them to pay for postage as it was their error they sent me 4 books in bad condition as per their terms and conditions however they refuse.
Very disappointed in the end product and appalling customer service.

Date of experience: May 23, 2023
World of Books C. Wob Rep
over a year old

Hello, Thank you for your review, we are sorry to hear this it doesn't sound right at all, please can you email customerservice@worldofbooks.com with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob