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Wob

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GB
1 review
0 helpful votes
Follow Scott O.
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They get books from charity shops, but can sell UK wide. Always have what I want for fraction of the price. Three bios this week. Can't wait. Bedtime reading. Paul O'Grady, June Whitfield and Jono Lancaster. Jono is so inspirational

Date of experience: August 12, 2023
World of Books C. Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Naomi S.
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I've ordered a few books now from WOB and I will keep on doing so. For some books you'd hardly know they were second hand! Others you can tell but they're still in good condition, and at the price you can't grumble! Delivery is always spot on too! Thanks WOB!

Date of experience: May 31, 2023
World of Books C. Wob Rep
over a year old

Thanks for your review!

GB
2 reviews
0 helpful votes
Follow Tracey E.
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I have been using WOB for second hand books for some time now, they are fabulous, always super speedy delivery and always in good condition can't recommend highly enough. I just wished someone had told me years ago about them.

Date of experience: June 2, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
2 reviews
1 helpful vote
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Not a good condition
January 12, 2022

Was disappointed in the book, ive bought from here before without any problems, but this book was in poor condition, the pages were yellow old looking, and some pages in the middle of the book were coming away from the binding, so overall not good so not to happy, i had bought as a present for my grieving friend who wants to read into afterlife so she can try to make sense of where her dear dad will be on the other side, so im not very pleased this time with my order.

Date of experience: January 12, 2022
World of Books C. Wob Rep
over a year old

Hi, we are sorry to hear this, please drop an email to customerservice@wob.com and the team can have this resolved quickly for you. Thanks, Wob

GB
1 review
0 helpful votes
Follow Paul F.
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WOB took an order saying it was in stock. Sat on it for 2 weeks without contacting me. When I emailed them to find out where it was they said they hadn't done anything about it and had no way of doing so. Messed up Birthday present. Not clever.

Date of experience: November 22, 2021
World of Books C. Wob Rep
over a year old

Hello, we are sorry to hear this, I will pass your feedback onto our website team for review.

Thanks, Wob

GB
1 review
1 helpful vote
Follow Deirdre M.
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Resourcing and recycling should be paramount given the current problems so top marks on that one, WOB! I have never had a problem with delivery, price and quality - aside from the overuse of markings by zealous students! Otherwise, a top company for book purchasing.

Date of experience: December 12, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Graham Y.
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Excellent service
August 31, 2022

Been a regular customer of WoB for sometime now, never disappointed. Was after a book on the SR71 Blackbird, and picked up a second on the Skunk works, both great price and in excellent condition. My go to first port of call, and so far need not look elsewhere as they have delivered every time. We'll done guys

Date of experience: August 29, 2022
GB
1 review
0 helpful votes
Follow Su H.
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Excellent
December 29, 2021

It was easy to find the book I wanted. Ordering was quick and uncomplicated. Very good prices, also so much choice. My order arrived ahead of time which is always brilliant. Economy delivery is free. Whats not to like. I will most certainly be ordering from WOB again.

Date of experience: December 28, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Reverting to type
July 7, 2022

On the back of a recent successful purchase, I bravely placed another order. 9 CDs were all rated "Very Good". 6 out of 9 were unacceptable with missing parts, surface scratches, cracked and chipped jewel cases, broken hinges and dirt. Quality control is rubbish. Customer support is rubbish. By the way, they are "Heroes" now. No one cares at this company. I am sure that a Hero will reply with the usual useless platitudes. They appear unembarrassable! Maybe another request for a photo of the missing item, Doh!

Date of experience: July 7, 2022
California
1 review
0 helpful votes
Follow Arabella D.
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WOB has been yearly in excellent services providing brand-new like used books, unbeaten reduced book prices to help the financial buyers to afford many purchases, the prompt dispatches but need times to internationally ship safely, the customer representative is responsible to immediately respond to any buyers' cancellation of book orders or refunds. I sincerely appreciate your being here to have excellently served me in needs. Thank you, Arabella

Date of experience: June 21, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

Texas
1 review
0 helpful votes
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Never received order
November 16, 2021

Ordered music off the site and I never received the order nor a confirmation that the order had arrived. Contacted customer support and they referred me to post office. Not at all helpful or caring, and they lost me as a customer, and still no refund given.

Date of experience: November 16, 2021
World of Books C. Wob Rep
over a year old

Hi, we are sorry to hear this, please provide your order number to customerservice@wob.com and they will look into why your item hasn't arrived. Thanks, Wob

GB
1 review
0 helpful votes
Follow Marilyn G.
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Return to WOB each time I need something to read by my favourite authors. Easy to navigate website; excellent value for money; keeps good books in circulation so available for all budgets; prompt and reliable service.

Date of experience: July 4, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
Follow Aileen G.
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Just as usual
December 9, 2021

As usual Wob came up trumps with my order. Reasonable prices, wide selection and speedy - free - delivery. What's more they're a registered B corporation - so ethical too.

They're my go to for second hand books - and they buy them from you too!

Date of experience: December 9, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
Follow Angela E.
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I love this company
March 25, 2023

I always return to Workd of Books when I'm looking for another read. I can't fault the company. Secondhand books at great prices and free postage and a company with great values. What's not to like?
I'll never pay full price for a brand-new book again. I love the idea that other people's reads are being repurposed and someone else getting a go. Makes so much sense in these stretched times to buy second hand. A very efficient mailing system too so never long to wait for that desperate to get your hands on,book to arrive. Love it!

Date of experience: March 24, 2023
World of Books C. Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Kathleen T.
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Excellent service!
May 10, 2023

Excellent service as always. Book arrived promptly, in good condition, as described. I wanted it to replace a copy I'd left behind in my previous house, which was close to Gavin Maxwell's childhood home. WoB is my new go-to place for books!

Date of experience: May 10, 2023
World of Books C. Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Christine W.
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I like a physical source of media. It may be old fashioned but I wanted to buy some DVDs and CDs that I had years ago but had let go. I can honestly say I was really happy with my WOB purchases. All the discs were in excellent condition and the liner notes etc. I even bought some new replacement cases for them and now they look brand new. The 20% offer brought the price down further so really good value. Packaging is good and delivery time is excellent. I would recommend WOB and will definitely be buying again myself.

Date of experience: June 1, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Good but...
May 26, 2023

I wanted a copy of "The East Highland Way" by Kevin Langan but you can't get a new copy for love nor money and it's out of print. Quite by chance I saw a second hand copy being advertised by WoB "in good condition". New, it cost £9.99. The copy being advertised by WoB was also priced at £9.99. I didn't have a problem with that especially after it arrived (very quickly I might add) because it is, indeed, in good condition. However, I was a bit miffed because it arrived with a label stuck on the back that reads "Oxfam £2.99". Such should, in my opinion, have been removed before packaging and posting. Hence 4 stars rather than 5.

Date of experience: May 25, 2023
World of Books C. Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Jacqueline J.
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Great company
November 1, 2022

I have been ordering books from Wob for a few years now and they are always in the described condition. There is an ever increasing range of categories to choose from.
My only gripe is with the postage which is often between 5-8 days from order.

Date of experience: November 1, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review!

New Zealand
1 review
2 helpful votes
Follow Kaarthik D.
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Ordered a GCSE modern world history textbook through wob.com. The problem started when there was no option for tracked shipping for my order as it was international. The timeframe was given as 21 days in which it has now been a month and it still has not arrived. Now realize that my order failed the quality control test and was never shipped. I did not receive any other updates on my email about my order than it was on its way. Had a chat to the agent on Facebook messenger in which they sent me a NZ post tracking number which after 1 week still did not work or update. Shocking experience feels like I have been scammed. Customer support says I should receive my refund in 48 hours lets hope that works. Terrible! They should at least provide mandatory tracked shipping for international orders.

Date of experience: June 30, 2023
World of Books C. Wob Rep
over a year old

Hello, Thank you for your review, we are sorry to hear this it doesn't sound right at all, please can you email customerservice@worldofbooks.com with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob

GB
1 review
0 helpful votes
Follow Nicholas T.
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I wanted to try out a couple of different authors but without dipping too heavily into my pockets. I ordered seven books from WOB and paid no more than if I had bought three new ones.

What I liked was the choice available (far more than you would expect to find on a second hand book stall, for example), and the quality of the books themselves. It was obvious that they had been read but they were in very good condition, as described on the website.

The website itself was easy to browse and to order from. Delivery times were reasonable I received regular updates on the progress of my order until it arrived.

Overall, a very positive experience and I shall probably use them again.

Date of experience: August 4, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review!

Overview

Wob has a rating of 2.7 stars from 1,390 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wob most frequently mention customer service, tracking number and full refund. Wob ranks 9th among Books sites.

service
831
value
811
shipping
806
returns
229
quality
786
This company does not typically respond to reviews
+228