• Wish

Wish

Overview

Wish has a rating of 2.0 stars from 8,297 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 705th among Marketplace sites.

  • Service
    778
  • Value
    738
  • Shipping
    757
  • Returns
    648
  • Quality
    694

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 3.6%
Positive
1
Neutral
1
Negative
26
1044
See all photos

What reviewers want you to know

Positive highlights

  • Would be great if it also includes some higher end, more quality products on a cheaper price.
  • As I regularly buy many items from Wish, I would feel that I have a reasonable shopping experience with this company.

Critical highlights

  • Instead, Wish customer service helps the seller avoid any responsibility, and continues the sellers attempted fraud.
  • Ever since the coronavirus they push out delivery dates by ridiculous amounts of weeks.
How would you rate Wish?
Top Positive Review

“Wish was great”

Jordan A.
11/23/23

It was so magical; it really brought the 100 years of Disney back… and the SONGS were extraordinary! And they had a little cute gay character In there… SO ADORABLE! I highly recommend this movie!

Top Critical Review

“Most terrible website to ever purchase from”

Omobola A.
2/9/24

I am here just regretting purchasing anything on this website! It's been hell trying to get a return information or refund for an item that I am not satisfied with and doesn't work either. Sites like this should not be allowed to operate because they are just scamming people of their money. They don't even abide by their money back guarantee which is so ridiculous. But from this site at the detriment of your mental health.

Reviews (8,297)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (294) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user erastusi
4 reviews
3 helpful votes
March 19th, 2021

This site is so much fun finding stuff I need as well things maybe I don't really need. Lol. It's also fun.

Products used:
Watchers, phones

Service
Value
Shipping
Returns
Quality
Thumbnail of user carou
2 reviews
0 helpful votes
June 13th, 2021

I've bought a couple things on wish and they were always pretty inexpensive. I think that's the best way to use this app since a lot of people seem to have trouble with customer service and refund. Personnaly, I received everything I order and almost everything was perfect and worth my money. I have bought a couple earrings (I have sensitivity to most metals) and they were all great and not juste covered in a cheap alloy. I also bought a shirt with a print on it and the quality of the impression was not really good, but I paid about 5$ for it. So it was to be expected. Overall I think you get what you paid for on wish!

Thumbnail of user miriamc20
57 reviews
40 helpful votes
May 12th, 2021
• Updated review

Clothing sizes are in Asian sizes, which run very small due to them being small people. Make sure to check the sizing charts and make sure to know your measurements, cause if you don't know your measurements in CM, you're not gonna get the correct size. I wear an 18 in US sizes and while shopping on wish, I wear between a 5X-8X in Asian sizes. Also, if you're bust is big, you're gonna want to buy bras from somewhere else as none of them will fit. I have yet to find a bra on their site to the equivalent of a 50D.

Tip for consumers:
Get your measurements and use Google or whichever browser you prefer to calculate inches to centimeters as they don't have standard US sizing. Remember, all their sizing is Asian. If you're used to American size charts, you're gonna have to put in a little bit of work to figure yours out.

Products used:
Various products since writing this post.

Service
Value
Shipping
Returns
Quality
Clothes
September 20th, 2017
• Previous review

The clothing size is actually 2x's smaller than what it says it is. Don't buy clothes unless you're a size 8.

Thumbnail of user mercedesl63
4 reviews
0 helpful votes
February 15th, 2023

Exceptionally pleasant retail therapy. Name-brand men's clothing and accessories are available here. There are always deals available, and the staff is friendly and informed.

Thumbnail of user cneytk
22 reviews
1 helpful vote
April 27th, 2023

Products are great, and shipping times are reasonable. The site's product selection is expanding for the better. The free discount spins are a nice perk.

Thumbnail of user beaub58
11 reviews
9 helpful votes
April 21st, 2020

Wish is a fun site but you have to be careful. Sometimes it's amazing deals and sometimes TGTBT. It really is hit or miss.

Tip for consumers:
You really have to search through to find a good price + shipping.

Products used:
Had hard to find items

Value
Shipping
Quality
Thumbnail of user bettyk171
1 review
6 helpful votes
January 7th, 2020

Everything is imported from Asia, so don't expect it to arrive in a week, or for it to fit our gigantic N. American butts! Order 2 sizes bigger, and be happy. Great prices, amazing stocking stuffers, kids fun little items, cute clothes and shoes. Give yourself 8 weeks time for it. If it doesn't arrive on time, they'll offer you a shipping refund at first, and then after a few days, a full refund. I ordered 8 items for my niece in Canada, and gave it 2 months. 3 items came in 2 weeks. 2 came 2 weeks late, 1 didn't arrive at all, and they send an item which I didn't order. Full refund on everything that came late. No worries, not earth shattering. They were stocking stuffers. I spend a total of $5 I think and had fun.

Tip for consumers:
Give yourself 2 months shipping time. If it's late, they'll refund you so you can go buy at the store or Ebay.

Products used:
I ordered little Unicorn items for my niece. Pens, jewelry, headband, notebook, mini makeup brushes, make up kit, and something else, I can't remember. 3 items came on time. The rest late or not at all, and fully refunded.

Service
Value
Shipping
Returns
Quality
Thumbnail of user claudiop30
1 review
6 helpful votes
November 26th, 2019

Recently I made a purchase on wish concerning small and loose items (fishing lures).
Everything arrived within three months, in various packages of 1 product each.
I paid everything at a very low price (30 products/5)mainly thanks to various coupons that you can also use and i'll leave you: (discount up to 50% the cart with the shipment)( yltwdyp)

Thumbnail of user barbarad539
1 review
2 helpful votes
April 8th, 2020

Purchased items using expedited shipping and have not received them and no response on the items or shipping refund due to shipment is not here this is on more then one order

Thumbnail of user annelia2
7 reviews
1 helpful vote
February 25th, 2023

Wish Online is a website that sells clothes and accessories for women. It has a large selection of different items from various brands, such as dresses, tops, shoes, and more. The website has an easy-to-use interface that allows you to easily browse through their clothing collection.

Thumbnail of user danielo569
3 reviews
1 helpful vote
August 14th, 2020

About a week ago, I received the Camara I ordered from wish. One good thing about wish, is that their products are very affordable. The price of the Camara I bought from them was 30% off from the normal price.

Thumbnail of user bobbiel40
8 reviews
1 helpful vote
October 20th, 2020

Everything that I ordered took sometimes months before I would receive my order and when I did it was it what I expected it was smaller and plus easy to tear up very cheap made s***

Thumbnail of user stehlkerra
1 review
4 helpful votes
January 13th, 2019

ALWAYS check for reviews with photos, they'll give you a good idea of what you'll get. The one order that actually reached me was of surprising quality (especially for the price and it being Wish); too bad the 5 other orders never arrived after 2 and a half months of waiting. The refunding process was very easy and hassle-free though, so it's still a decent site. As long as you don't get your hopes of actually receiving items up too high. Or need them fast. I use it for small/fun purchases.

Tip for consumers:
- Check photos and the lower star reviews.
- Check the seller's size chart (if applicable).
- Don't bank on a fast delivery.
- Get a refund (while you still can) if your items don't arrive by 1-2 weeks after the estimated delivery date(s). They'll probably never arrive, and the refund process is smooth (especially if you refund in wishcash, which is what I did).

Products used:
A pair of pants. Had to get them taken in at the waist, but that's pretty common for me. The fabric was thicker and sturdier than I'd expected, the seams were pretty decent, and the pants were as described.

Service
Value
Shipping
Quality
Thumbnail of user oebelec
3 reviews
0 helpful votes
March 5th, 2023

Anybody looking for high-end designer clothing at a great price should definitely check out Wish Clothing & Fashion. The staff is really accommodating and nice. I'll most definitely return! I'm planning to order more in a new order.

Thumbnail of user tricial106
3 reviews
0 helpful votes
February 11th, 2023

Great shopping. Men's clothing and accessories from all major brands are available. They always have sales and have courteous, informed employees. I'll keep purchasing here because I've never been disappointed.

Thumbnail of user joycem213
1 review
1 helpful vote
July 31st, 2019

You have to remember at these prices you are not getting top quality products. I have ordered many things like bathing suits, bags, blouses beach covers etc and liked them all If anything was not as written I wrote to customer service and either I returned at their expense or they gave me the credit. Do people think they are dealing with Neiman Marcus st these prices? They need to be realistic. I will continue to shop with them!

Thumbnail of user letciaf
1 review
0 helpful votes
March 2nd, 2021

Há alguns meses passados comprei algumas mercadorias no citado site e para minha surpresa e decepção, parte de minha compra não foi entregue. De sorte que o site (no qual adoro comprar) é extremamente idôneo, e rapidamente me reembolsou. Ainda não tive coragem de comprar no mesmo novamente, mas pretendo vencer logo este trauma, pois no mesmo tem mercadorias que eu amo.

Tip for consumers:
Trata se de ótimo site para compras. O que me aconteceu foi um infortúneo.

Products used:
cremes para rosto e corpo capas para sofá (o que não foi entregue).

Service
Value
Shipping
Returns
Quality
Thumbnail of user travisc140
1 review
1 helpful vote
June 30th, 2020

Dear Readers:
I think that comments will always go back and forth with complaints and compliments about this company. I have had a very blessed experience with them, overall. I have ordered at least four times through them, and NO, I AM NOT A WISH.COM endless praiser.

This is a company that does respond to my questions, complaints, etc., and within a reasonable amount of time.

I have been disappointed by them on two occasions, one for a World of WarCraft hoodie, where the wrong one was sent, and it WAS DAMAGED. They refunded my money and told me to keep it!

I experienced another order where I ordered an Android Keyboard (silicon bendies), and instead of the black one I wanted, I got a pink one...

On both occasions, I was only asked for a photo of the merchandise I received and told to keep the merchandise.

WISH.COM, at least from what I can gather, gets products from all over, and may have a number of foreign and domestic distribution centers. They have a default time for shipment, a medial time, and a maximum time. A global pandemic has an effect on all businesses. WISH has weathered it reasonably well in my opinion. I think you can feel safe ordering from them, but sometimes you are convinced said order was somehow STAR TREK STYLE beamed to you, and other times you are like... did it route through Alaska via dogsled, and did that LEAD dog sled die and the funeral was like seven days or more? LOL! Those centers of distribution are why. If said product you ordered is housed domestically, it will take less time to get to you. If it has a foreign distribution center origin... yeah, about that dog sled.

WISH.COM is a mixed blessing of human beings doing their best, but when I order a horde World of WarCraft jacket and they send me a damaged ALLIANCE one, I got disappointed. Refunding my money is just placation. But, at least I have the money back to either hopefully get the right product the next time.

WISH.COM is a mixed bag of results. The less you pay for something, the less packaging or instructions or colorful advertising will be included. What you order is what you will receive, and not necessarily always what was in the picture.

I find customer support to be top notch with them, solving the business end of things always.

I refuse to see them as a scam or frauding anybody. They have good merchandise. Just speak up if you get the wrong style / color / size / etc. They will make good on their mistakes.

Use their app and plug yourself in. And maybe one day, they will even let you censor and filter their merchandise display pictures so you dont have to look at sexy underwear, dildos, and racy pictures too much!

Thumbnail of user dianaf37
1 review
0 helpful votes
February 23rd, 2018
Verified purchase

I do enjoy shopping on Wish website. It's nice to be able to see all types of things.
I enjoy buying things that I can't find just anywhere and getting some pretty good prices on things that I've seen other places for a lot more money.
I do think they could do a little better tracking shipments and also, I'm not happy with a price showing up and then when you go into it it cost more money, mostly in clothing

Thumbnail of user paulk161
3 reviews
14 helpful votes
April 12th, 2021

Having purchased a product through Wish and discovering it was completely ineffective, I struggled to contact Customer support to discuss a refund - the customer support link on their website was unresponsive for quite some time (opened a new blank window with permanent 'busy' progress bar type animation that never progressed). There is no local telephone number or email addresses I can contact them though. However after repeated attempts from different browsers, the original link eventually worked, and I was then quickly successful in arranging a refund.

Thumbnail of user alanaa10
7 reviews
42 helpful votes
August 2nd, 2019
Verified purchase

Hi it's Alana! I got the 2019 women's summer beachwear straps cutout high cut bikini sets beach bikinis. I recently filmed a video on my YouTube channel "Alana Arbucci" where I reviewed 7 different bikinis from 7 different trendy online stores. Out of all of them, this one was actually quick to ship, the color is true to the picture and was very vibrant, the only thing is that the strap on top was not as tight as it probably should have been. Maybe my boobs made it fit weird, but the strap wasn't staying tight around me it was kind of hanging. The bottoms fit well and are flattering and also not too cheeeky! Overall good quality especially for the price.

Thumbnail of user beaujolaisa
1 review
3 helpful votes
February 25th, 2019

First time to order from wish, the price is quite cheaper than other website. Ordered 3 dresses, got 2 and refund 1. OK.

Thumbnail of user lall10
1 review
15 helpful votes
April 19th, 2018

OK. Heard all the moaning here - and most of it is because people are expecting a gold ring for a dollar. Come on people! If its cheap, its cheaply made.
Ive ordered lots of costume jewellery and cheap watches and I love them all - ok they last for a few months and wear, but so what? Order another. A couple of my purchases didn't arrive, but Ive been refunded promptly.
AND know and understand that LARGE in Asia is a UK size 10. If you want an 18 order 5XL. I wouldn't spent mega bucks here, but so far, they are good for the money.

Thumbnail of user lilyb44
2 reviews
0 helpful votes
June 13th, 2018
Verified purchase

Hello,
I've in the past wanted to communicate directly with the vendor to get a quote or see if they had something in different color.
I had a typo on my order and fixed it at check out, but it still printed the typo address even though I confirmed it was the right one. I've also had issues uploading into the app for videos or pictures I can get my points.

Its not a deal breaker because I love wish, I just wish we could ask the community questions about the item and communicate with the vendor more directly.
Thanks!

Thumbnail of user ryang905
10 reviews
6 helpful votes
April 30th, 2023

I enjoy shopping on Wish. It is a great way to discover new and unique products at affordable prices. I can find anything I need or want on Wish, from clothing, accessories, gadgets, toys, and more. Wish has a flat rate shipping fee and a buyer protection policy. Wish is a reliable and trustworthy app that I would recommend to anyone.

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Company Representative

Thumbnail of user jeffi8
Wish C.
Typically responds within 3 days

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