I think that comments will always go back and forth with complaints and compliments about this company. I have had a very blessed experience with them, overall. I have ordered at least four times through them, and NO, I AM NOT A WISH.COM endless praiser.
This is a company that does respond to my questions, complaints, etc., and within a reasonable amount of time.
I have been disappointed by them on two occasions, one for a World of WarCraft hoodie, where the wrong one was sent, and it WAS DAMAGED. They refunded my money and told me to keep it !
I experienced another order where I ordered an Android Keyboard (silicon bendies), and instead of the black one I wanted, I got a pink one...
On both occasions, I was only asked for a photo of the merchandise I received and told to keep the merchandise.
WISH.COM, at least from what I can gather, gets products from all over, and may have a number of foreign and domestic distribution centers. They have a default time for shipment, a medial time, and a maximum time. A global pandemic has an effect on all businesses. WISH has weathered it reasonably well in my opinion. I think you can feel safe ordering from them, but sometimes you are convinced said order was somehow STAR TREK STYLE beamed to you, and other times you are like.... did it route through Alaska via dogsled, and did that LEAD dog sled die and the funeral was like seven days or more ? LOL ! Those centers of distribution are why. If said product you ordered is housed domestically, it will take less time to get to you. If it has a foreign distribution center origin... yeah, about that dog sled.
WISH.COM is a mixed blessing of human beings doing their best, but when I order a horde World of WarCraft jacket and they send me a damaged ALLIANCE one, I got disappointed. Refunding my money is just placation. But, at least I have the money back to either hopefully get the right product the next time.
WISH.COM is a mixed bag of results. The less you pay for something, the less packaging or instructions or colorful advertising will be included. What you order is what you will receive, and not necessarily always what was in the picture.
I find customer support to be top notch with them, solving the business end of things always.
I refuse to see them as a scam or frauding anybody. They have good merchandise. Just speak up if you get the wrong style / color / size / etc. They will make good on their mistakes.
Use their app and plug yourself in. And maybe one day, they will even let you censor and filter their merchandise display pictures so you dont have to look at sexy underwear, dildos, and racy pictures too much !