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WishReviews 8,285

1.9
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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
845
returns
731
quality
777
Australia
1 review
2 helpful votes
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Love it
May 7, 2017

You get what you pay for. I have been refunded immediately for shipments that don't come or faulty electronics. Overall 75 % of what I ordered has been to my expectations, a lot arriving a week or two earlier. At the beginning I didn't pay attention to sizing and got clothes that were too small to fit but I later paid attention to both sizes and other customer reviews and this has immensely changed the quality of my orders for the better. I am totally happy with Wish.

Date of experience: May 6, 2017
Georgia
1 review
2 helpful votes
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I bought one item that was poor quality, directions in some foreign language and not English. That wasn't the worst, the adds keep coming, tried to opt out, no such luck, they must send 10 a day, day in and day out, over and over and over, I've deleted and deleted, and judging from the quality and all the annoying adds likely will be out of business soon enough.

Date of experience: May 6, 2017
Canada
1 review
7 helpful votes
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It's wastage of time to view attractive and cheapest items. It never come even after months. Even they have not direct contact with customer care.

Date of experience: May 6, 2017
Canada
1 review
2 helpful votes
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I was reading reviews about the dress i ordered and everyone was saying they got package one week before the shipmen date. Its been a month and still have not received my package...

Date of experience: May 5, 2017
Canada
1 review
2 helpful votes
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Ordered item on wish.com on Feb. 25 and it finally arrived yesterday May. 4... I didn't pay much for it, but c'mon! 69 days to actually receive it. I also opened a 'dispute' on Paypal after approx. 6 weeks after purchase, noting I didn't receive the item, and I never heard back from the company either... so my first customer experience wasn't great. Would likely think twice before ordering from them again.

Date of experience: May 5, 2017
Rhode Island
2 reviews
9 helpful votes
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Refund denied
May 5, 2017

I was asking a refund due to the fact I haven't received the merchandise I bought. The person who take my reclaim told to give until another day. I waited, and yes I received 2 of them because even though I bought 4 shirts all together they were sending them separately. Bought 4 shirts from the same company only received 2. After several days of dealing with the situation I've been refused a refund and blame the postal office for the loss meaning that I lost the money for good. Customer service final answer were cynical and wrote me to reclaim to the postal office. Obviously they're employee cause the CEO would resolved this differently.

Date of experience: May 5, 2017
New York
1 review
0 helpful votes
Follow Mustafa E.
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I discovered wish from an ad while browsing social media. I thought it would be another one of those annoying online marketplaces but when i checked it out it was really cool. They offer a lot of cool and interesting products you don't see everyday.

Date of experience: May 5, 2017
Florida
6 reviews
6 helpful votes
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Addicting
May 5, 2017

It was fun while it lasted. I got some really great stuff and some not so great. I found i was using it while i was bored and it was entertainment more than shopping so i uninstalled it.

Date of experience: May 5, 2017
Canada
2 reviews
4 helpful votes
Follow Jacklyn G.
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The items do take a long time to arrive and what you get probably will not look like the picture. Everything I've ordered has eventually arrived, or been refunded. I like about two thirds of it, and throw away the rest. I get the quality and service I would expect for the price.

Date of experience: May 5, 2017
Oklahoma
1 review
3 helpful votes
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F wish!
May 5, 2017

DON'T wait to cancel. They won't return your money if it doesn't show up with in 30 days!
It started out good. Some things showing up late some showing up early... But once I stared putting my trust in them they just screwed me! There were like 10+ items that never showed up and they won't refund my money!

Date of experience: May 5, 2017
California
1 review
2 helpful votes
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Its a good app
May 5, 2017

It may take awhile to get your stuff but it gives you a date it may arrive on and most of the time its sooner than the date, ive gotten a lot of things from this app and they all worked amazing for the price. I got makeup brushes and a makeup brush cleaner thing and hair extension clip and i even gotten makeup from there (the liquid lipsticks ARE NOT the real thing there fakes so be careful cause some may hurt you but i got like 6 and their all good still) all the items there are all things those sellers MAKE THEMSELVES so some stuff are really good and others a $#*! but you just have to know how to pick them. ALWAYS read the reviews and try to pick the ones with the highest number of people buying (itll have like 20k+ people bought somewhere) obviously if there is more bad reviews on that product then dont get it usually people post pictures of the product too.
Its a great app you just have to know how to use it and know what are good and whats bad, just because you get a bad product doesnt mean the whole site is bad. Its not all just from one person. Everything i got i still use and ive had them for awhile.

Date of experience: May 5, 2017
Canada
1 review
3 helpful votes
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To the reviewer who said her son excitedly checks the mail every day for his items, I feel your pain! My son has been doing the same thing for almost 3 months now... first looking for the fidget cubes that never showed up and I finally got refunded, and now his fidget spinner! It's terrible seeing him walk back from the mailbox every day looking so disappointed. I wish I had never decided to give this company a second chance, but they handled my refund so quickly and assured me it was an isolated incident so I figured I wouldn't hold it against them. In total I have ordered over 30 items from this app and received only one. 14 items have been refunded and the other 15 or so are ALL late and asking for another five business days to arrive. I'm giving them 2 stars only because so far there haven't been any issues with getting refunds.

Date of experience: May 4, 2017
Washington
1 review
2 helpful votes
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Dosent come on time it said it will come may 4 and it didnt come ive wasted my money it dosent come for like 1 month

Date of experience: May 4, 2017
Canada
1 review
3 helpful votes
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Mindblown
May 4, 2017

Not only did it take 6 months to recieve pkgs but when you order small and shows up extra large
Wish is a total joke and id be embaresed to affiliated with them

Date of experience: May 4, 2017
Florida
1 review
6 helpful votes
Follow Lisa R.
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Someone told me about wish.com so I happily went to the site, read every review of the items I bought - most of which were ladies' clothing. I read each item description carefully and ordered exactly as specified as to measurements. The site does not have any "order history" shown after you order so forget getting that - you will get a confirmation of what you ordered - so save those.

The real problem is the poor quality of the merchandise. If you are in North America, you have a certain expectation as to the quality you expect. It is not likely you have ever seen fabrics as thin and cheap as the ones you will get. Even the more expensive items are not what you think they will be - nor will they fit you even if you have ordered precisely to measurements. Forget sending them back - you just have to put everything in the garbage since no one will buy these for free in a thrift shop. Whatever "fabrics" are used are nothing like you have ever seen before.

I also ordered a few household items - all of which were totally useless - tiny sizes, poor quality - nothing that would come near the least of expectations in a North American customer. Think of a giant flea market where strange, cheap things are sold for $1 - this is what you get.

You truly get what you pay for at wish.com - but for garments, one of which I paid $18 for (a blouse marked on the site as costing $79 in regular store) - was worthless - made of some cheap polyester and simply not wearable by a size 8 person - must have been a 2 sizing.

I spent about $200 and got not one single thing that looked as good as the cheapest stuff in Wal-Mart or K-Mart. Those stores would not buy this stuff. This is all flea market stuff.

And the stuff comes from various vendors around the world, the label on the envelope is so small you can barely read it and there is no paperwork - nor any order history at wish.com.

Date of experience: May 4, 2017
Illinois
1 review
5 helpful votes
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Waste of MONEY
May 4, 2017

I was excited when I found this app. When I downloaded it a month ago I found everything that I LOVE! I ordered an AUX cord for my car and it came in but wasn't what it looked like in the photos. I also ordered a Lumee phone case in Rose Gold and received it two days ago with that being said the lights on it come on automatically, they won't turn off, & my phone is STUCK in the case. I don't recommend this site AT ALL. I would really love to contact someone to get my money back, i'm very disappointed. This is a joke. I don't know how to write a review on the Lumee phone cases on the app Wish so I came here.

Date of experience: May 4, 2017
Australia
1 review
3 helpful votes
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Poor quality
May 4, 2017

I will not buy from wish again because none of the products look like they do on the site and nothing works properly. Quality is appalling! I've spent over $ 500. I wish I had waited to receive your products before I continued to purchase.

Date of experience: May 4, 2017
District of Columbia
1 review
3 helpful votes
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Very unprofessional. Waste of money to purchase from them. Liers and thiefs. I will never buy from them.

Date of experience: May 4, 2017
Australia
1 review
3 helpful votes
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Geek
May 4, 2017

I've waiting two months for a delivery. It arrived in Australia early March. It's taken two month journey around Australia so far. It's now early May. Wheres my delivery. Useless. Snail mail.

Date of experience: May 4, 2017
North Carolina
1 review
12 helpful votes
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Listen people
May 2, 2017

wish.com is not a bad website. The only reason why some of your stuff looks way different than the picture is because YOU HAVE TO READ THE ITEM (((( for example if you see a picture of a pink shirt but you get a yellow shirt then you didnt read the caption on your order (((((( pay attention to the small things and it will take a while for your order to come in because the price is so cheap

Date of experience: May 2, 2017

About the business

Shopping Made Fun. Join over 300 million others that have made their shopping more smart, fun, and rewarding.


wish.com
Founded in 2011
San Francisco, CA