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The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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I haven't received a lot of my orders. I paid for those items and it frustrates me that I haven't gotten them in the mail yet
I SPENT THOUSANDS OF DOLLAR'S DURING THE HOLIDAY SEASON. FOUND OUT AFTER I LEARNED TO TRUST YOUR COMPANY THAT YOU OVERCHARGED ME ON POSTAGE AND BECAUSE THE COMPANY NEVER SENDS AN INVOICE OF CHARGES, I NOW DON'T TRUST WISH... I HAD SOME MONEY AND WAS BLESSED FOR THE FACT THAT COULD AFFORD the Christmas presents to bless my family for the many years they helped me. To find out Wish ripped me off with so many overcharging makes me sick. Contact me with what I paid 2017 to find your errors in what you charged me or I will sue you.
Nothing I received was like on pictures and also got incomplete orders...
Love your stuff. Prices are great. Will be ordering from there again. I have told friends how great it is.
I order a belt pouch and got a cloth bag of some sort. I give them the order number and then even sent a picture of which I received and the info from the pouch it came in. Giving up - after some 30 emails back and forth (they don't read previous ones apparently) and then saying they need a copy of my back statement to prove I purchased it with my credit card (I refused to send them a bank statement) they have not even attempted to replace it with the correct one or do anything about it. I will refuse payment with my back who will back me up. Will never buy from them again nor recommend them.
I have very little trouble with anything I have purchased on WISH. I know that I am not
Getting top grade items and if I do not like it, I give it away. I have a neighbor that loves the little trinkets that I bequeath to her. If it is damaged, I chalk it up to the buying experience. Who would even think of returning anything? It would cost much more to send things back to China.
I will continue to shop on WISH.
As a matter of fact, two charging cords that I got when I purchased phone from Verizon wore out. I found just what I wanted on WISH and it is perfect!
What I expected, good quality hope I don't have to fill up another review for quite a while after a while the e-mail are kind of enough
Experience shopping with Wish very well, demand arrives in time and if not up I can refund money easily, you can find all the needed and suitable price
Item is advertising as $ 17 after choosing the size and color it becomes $40 by the time you go to check out is $ 100+ shipping, this is ridiculous. I had to call my visa to cancel. This site is a scam.
I ordered a media center and realized when I received it that the H96 pro+ was crashing every minutes. Wish was great at providing a solution for the android system 7.1 that the wifi was disconnecting frequently and making it impossible to watch any video on KODI. After doing a factory reset and making sure that all apps were up to date, the system was still disconnecting and crash as before. At the end Wish provided me a full refund including the shipping cost. With this experience, I will do more purchases with confident, thanks.
I'm happy with most things especially when they come early. Some things don't arrive at all and I can't get my money back on these items
Overall is very good!
The description is not always good as some important details are left out. For example: when is a piece of clothes not always tell you what fabric is!
To get excellent the delivery should not be that long...
Great company to deal with, product was as advertised and delivery was within reason.
May repeat the purchase if delivery can be improved on.
You can find some good stuff on here if you think of it a month ahead of time. Great for presents and things you know you'll need in the future. :)
I love wish. If I have ever had a problem I reach out to them and they fix any problem I have. U can always get ahold of them..
Ordered items ahead of time n some items still waiting for. Thought it would be a smart idea but turns out that it wasn't such a good idea
I ordered a bunch of stuff from Wish for Christmas and I am still missing a few items. I have told Wish when they asked questions about my order. I also am very upset over the fingerlings that I ordered. I was under the impression that the fingerlings where the real deal, when it arrived in the mail it was a little fake fingerling no bigger than a pencil, the little tomagochi toy that I received in the mail was broke and it did not even work correctly. These gifts where for my special needs son who has sever ADHD and he was a complete mess when some of his gifts did not arrive, the fingerling was fake and his toy was broke. More then three of my gifts did not arrive in the mail as of today January 18,2018 and I ordered them AND I PAID FOR THEM several several months before December 2017... What can and will be done?!?
I ordered some shoes that were supposed to be to me by Sept 17. They told me to wait another 30 days and each time I went back to the site to say that it had not arrived they said to wait. As of now its Jan 18th and I still have not received my items. I let them know that I wanted a refund. Then they tell me that I cant have one because its over 30 days of when the item is supposed to arrive. And they are not doing anything to get me the shoes I ordered.
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.