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How would you rate Wish?
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North Carolina
1 review
0 helpful votes
Follow Maria C.
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Orders
November 29, 2020

I went to get some stuff for my new born baby and I haven't get any of it it been a month since than and they not giving me any answers, I waste 150.00 dollars and last year they did the same

+1
Date of experience: November 29, 2020
Wish C. Wish Rep
over a year old

Hi Maria. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Australia
1 review
1 helpful vote
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Buying wish products
December 6, 2020

I use wish and the products 80% fantastic
But I've noticed there are many products now that wish sell are definitely misleading
They will promote a product that is cheap ex tool kit or air jacks for your car when you receive this item it will be a small plastic box or 1 spinner instead off the photo
It's like buying a car on line and you get it delivered and it don't have an engine
My advice is only buy off wish if it is one SPECIFIC item if not sure definitely click on exit
But to their credit I did complain and wish reinstalled my money
So my dealings with wish as I said were 80% good but 20% need so attention

Date of experience: December 4, 2020
GB
1 review
0 helpful votes
Follow CATH O.
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I went on Wish to buy 9 small Ganesh statues as gifts to my yoga class. They were priced at £2.85 but with hefty postage it cost me over £58. When I got the confirmation email I saw that I had purchased Buddhas not Ganesh.

Thinking the error mine (it wasn't, it's their rubbish system) I asked for a refund as Wish cash so I could try the purchase again. BIG MISTAKE on my part as Wish cash disappears into an alternate universe where no one can ever reach it again.

When I then realised the item was setup in such a way that to actually buy the Ganesh they were £4.85 each, not the £2.85 advertised, I did not want to buy anything on Wish.

I have been trying to get my money back for weeks now as this was taken from me fraudulently. They keep saying "it is not possible to refund Wish cash" (the alternate universe thing) which is rubbish. I have raised a complaint with an American firm as these people are completely unregulated and this is criminal.
My daughters have since told me that Wish is well known for being Crap and memes are common about them. Pity I didn't know this first!

Avoid like the plague.

Date of experience: November 29, 2021
Wish C. Wish Rep
over a year old

Hi Cath. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Belgium
1 review
0 helpful votes
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BEWARE, of buying by WISH something more valuable, I ordered at item For +-$30, I got the wrong product, I was promised a refund, I ordered again, and again got the wrong product, and was promised again a refund, however after 3 months the both refunds were never received, I asked at least for them to send what I ordered and they didn't send that as well, I did get a lot of "were very sorry" they simply stole my money, I haven't had such experience with Online shopping site, on top of that a lot of their products are simply junk. Better off to buy the same item on Amazon the prices are just as good and more reliable.

Date of experience: May 21, 2023
Wish C. Wish Rep
over a year old

Hi, benny. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Netherlands
2 reviews
5 helpful votes
Follow Edgar L.
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I ordered a lot of items from Wish, some of them came in good order but some items did not come but they were paid for. I noticed that when ordering items from a certain store and after paying by bank transfer, there are times that confirmation of purchase will not come rendering the purchase non existent but the amount was already deducted from the bank! 2 pairs of winter shoes, 1 winter scooter mask and 1 driving glass were not delivered. I DO NOT TRUST THIS COMPANY ANYMORE!

Date of experience: May 10, 2017
Pennsylvania
1 review
0 helpful votes
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I have ordered a lot of stuff from wish and from the things I have received I have been happy with and I love the wide range of stuff you can find on wish it's great and I have told friends and family they should try wish to

Date of experience: June 20, 2018
Australia
1 review
0 helpful votes
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Love to shop
June 14, 2018

I find wish offer a lot of products.My purchases that i have been really pleased with have been the jewellery, fasinators and the pair of red shoes, Hug boots with the indian feathers, also the knitted headbands. The three items of clothing i purchased have not been the best. Im 5ft 5inches and weigh 54kgs and the leggings with lace insert wont pass my hips too short in the crutch.

Date of experience: June 12, 2018
South Carolina
1 review
1 helpful vote
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Scam
September 16, 2020

Read all of the reviews. You may have a good experience or two but they WILL screw you at some point. I've purchased things in the past I really liked, but they screwed me on a drone I paid $89 for 6 months ago. I never received it, they acknowledge it never came and then quit talking to me. No product, no refund and no help... STAY AWAY OR YOU'LL BE SCAMMED!

Date of experience: September 16, 2020
Wish C. Wish Rep
over a year old

Hi Michael. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Washington
4 reviews
18 helpful votes
Follow Jessica M.
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I am a little confused as to why there are so many bad reviews, I wonder if it could be the individual stores that people are buying from on Wish? I placed my first order two weeks ago after receiving an offer for a Necklace where I paid one dollar for shipping. I received that necklace within three weeks and was happy with it. I decided to place my first official order two weeks ago and just received two of my items today. They were exactly as described and of really good quality. I paid 6 for one, and 8 for the other. Now, none of my items were clothing so I cannot give any feedback on clothing items. However, I was able to track my orders all the way from China to my mailbox. Some of my outstanding items are not trackable yet, but have all shipped. I am happy with Wish and stores of the items I received today! Great deal, as especially one is very unique! Maybe some stores from wish (and that is what Wish is, a middleman) do not have tracking, I am not sure yet. But, if you order, read the STORE RATING and the ITEM REVIEWS, and be prepared to wait as items are coming from far away. Obviously some of mine came expedited, and others not, so I may wait few more weeks for the rest. That is ok with me.

Date of experience: January 16, 2016
GB
1 review
0 helpful votes
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Got a few small items wouldn't give as presents. Just mainly the big stuff doesn't arrive when they say. Clothes etc not what they seem when you get them.

Date of experience: March 14, 2016
GB
1 review
1 helpful vote
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Wrong item delivered. So they "sent refund" on 5th may contacted them repeatedly they still havnt paid refund. F*****g sick and tired of it now... in hands of lawyer.

Date of experience: June 10, 2020
Wish C. Wish Rep
over a year old

Hi Angela. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Florida
1 review
0 helpful votes
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SCAM
July 14, 2020

We ordered a sweatshirt in May and it keeps getting pushed back b/c it's coming from China. There is no human to talk to and their virtual customer support is a joke- since there is no real person to chat with. The sweatshirt now scheduled to be delivered late SEPTEMBER! SUCH A SCAM!

Date of experience: July 14, 2020
Wish C. Wish Rep
over a year old

We're here to help, Jen! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Chile
1 review
0 helpful votes
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Piece of $#*!
October 8, 2020

I ordered my $#*!ing flower pot and guess what? This piece of $#*! didnt even give me my order, it has been 1 YEAR and this scam is run by a bunch of homeless people with no brains who scam you for their own good. STAY AWAY FROM THIS GARBAGE.

Date of experience: October 8, 2020
Wish C. Wish Rep
over a year old

Hi Amrit. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Maryland
1 review
4 helpful votes
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Do not buy anything
August 24, 2017

Never received my item. Customer service has been "looking into" for 2 weeks.
I will never buy from them again, and I advise everyone to not buy as well!

Date of experience: August 24, 2017
California
1 review
2 helpful votes
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Never received order
February 10, 2019

My daughter shops at wish with success. However my first order placed november 2018 never arrived. I have received no response from my inquiries. I give them zero stars.

Date of experience: February 10, 2019
Canada
28 reviews
55 helpful votes
Follow Tamara C.
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I once wrote a great review for WISH. Thought the site was amazing and shopped on it a few times a week. I didnt complain about the long wait. At times items would take 3-4 months for delivery. Thought customer support was okay as the refunded if you waited past delivery date. Than one day...

I went to place an order and was BLOCKED. I was unable to track or contact anyone regarding the over $100 in outstanding product in route to be delivered. Everything that had not been delivered was refunded back; less delivery fees. Customer service was NIL, I received a form letter from them directing me to their TERMS.
It does state in their TERMS they can suspend or block you at their discretion at any given time.
Why they would do it to a loyal customer I don't know. Just to still $45 in delivery charges? I was a true fan until I discovered there is no way to contact them except via email. If they choose to not reply, oh well. You can be an honest customer that when they had enough will just rip you off and throw you away

Date of experience: April 24, 2017
Canada
1 review
0 helpful votes
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Best online shop
February 23, 2018

Customer service is amazing. I order regularly and have been very satisfied overall. Delivery can be long at times, but you are always covered if you are not satisfied.

Date of experience: February 20, 2018
Michigan
1 review
0 helpful votes
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No orders from that date
May 5, 2021

I looked through my order history and did not place an order on May 17,2018. I checked a couple orders before the date you're inquiring about and still nothing.

Date of experience: June 18, 2018
California
1 review
0 helpful votes
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Deals
June 14, 2018

Great sites great deals. Only down fall is every item has a shipping cost so if you buy 25 bucks of stuff you're possibly spending 20+ on shipping cost.

Date of experience: June 11, 2018
Kentucky
1 review
0 helpful votes
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I love it
February 23, 2018

Their products are great. I recommend them to all my friends and family. They've been great. My items get here very quickly. I've had no problem getting my stuff.

Date of experience: February 21, 2018

Overview

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
846
returns
732
quality
778