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WishReviews 8,284

1.7

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Okay but not amazing
August 22, 2018

The products are okay, however, some are less quality than described. I do not know if all that amount you pay for shipping is really worth it.

Date of experience: August 19, 2018
Mexico
1 review
0 helpful votes
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You guys are great!
August 22, 2018

About all the items I bought, the ones that I received are very good quality, the other ones I got my money back, so it is pretty fare, thanks!

Date of experience: August 19, 2018
Arkansas
1 review
0 helpful votes
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Great stuff
August 22, 2018

Every thing I've ordered eventually gets here, it's all been of good quality. No problems so far, thank you.

Date of experience: August 19, 2018
Tennessee
1 review
0 helpful votes
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What
August 22, 2018

What purchase i looked on august 1 2018 and i dont see what l bought so please send details. I have nothing on my purchase history with wish. So send info. Thank you.

Date of experience: August 19, 2018
Massachusetts
1 review
0 helpful votes
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Great price and products but awful shipping. You you need right away, forget it.
It drags and drags and drags. Never comes.

Date of experience: August 19, 2018
California
2 reviews
2 helpful votes
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Poor quality
August 22, 2018

The cheap prices were too good to be true. Anything shipped from China is a bad sign. So I had ordered 7 blouses... only 6 were delivered and NONE of them were the same as advertised. They sent me items that looked similar but quality was super poor. Piece of crap. I ended up giving them all away. I will never buy from this site ever again.

Date of experience: August 19, 2018
Georgia
1 review
0 helpful votes
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Former
August 22, 2018

Some unhonest "sellers " using site, double check before you buy anything, good news help from customer service, that all

Date of experience: August 19, 2018
GB
1 review
0 helpful votes
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Disappointing
August 22, 2018

Long wait for most items, and when we had to return an item found it almost impossible! Won't be using them again!

Date of experience: August 19, 2018
California
1 review
0 helpful votes
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In the middle
August 22, 2018

Most products are great & a bargain! Sometimes you get what you pay for. But sometimes you don't, as in... if it doesn't come in the come in the mail, you will get a generic message telling you to be patient (most things come from overseas) & if it never comes... they will not do anything to help.

Date of experience: August 19, 2018
Canada
1 review
0 helpful votes
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I didn't receive my product
August 20, 2018

I didn't receive my product even after one and half month. No information about product, they refunded me but still I was expecting my product to get it

Date of experience: August 18, 2018
Germany
1 review
0 helpful votes
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Booked some nice winter jackets for wife and inlaws. Never came. One lady at customerservice very not nice. Happily got hold of other person at customerservice that helped us

Date of experience: August 18, 2018
Italy
1 review
0 helpful votes
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Wish
August 20, 2018

Most of products are not so compliant with description that can be missunderstood or quality in a little poor.

Date of experience: August 18, 2018
Australia
1 review
0 helpful votes
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Very disappointing
February 18, 2021

I have a expansive item that does not work, no matter what I did to get onto wich, i explained dozen times but didn't wont to help me, i even wonted a refund, and that was the end never heard from wich again,, and they still owe me a item. Its been months now, not happy, never buy from wich again.

Date of experience: August 17, 2018
South Africa
1 review
0 helpful votes
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I always buy on Wish but each and every time I am supposed to get my item, it exceeds the time and beyond. When I ask about the items, i get the same responses to show t they are copied and pasted then sent to me, the items take very long and the quality is horrible. So clearly wish specialises with false advertisement, they are only good for taking our money but not delivering proper service. As we speak i do not know which item to mention because i am waiting for more than 10 items of which most of them i was supposed to receive about a month ago but that has not happened as usual and nobody bothers to even communicate with me as a customer and i am not the only one with such problems from Wish, at times i want to buy expensive items but how can i do that while not even knowing if im going to get my order on time or in good condition cause most of the time its never like on the pictures or if i will receive it at all!

Date of experience: August 17, 2018
Nevada
1 review
0 helpful votes
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Shoes & Clothing...
August 20, 2018

Shoes are all plastic, even though their advertised as leather! Clothing, well I had to laugh- very poor workmanship!

Date of experience: August 17, 2018
GB
1 review
0 helpful votes
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Over all very pleased with my purchases and and as stated I'm a bit unclear about the return policy. Other than that very satisfied with the purchases I have made

Date of experience: August 17, 2018
Argentina
1 review
0 helpful votes
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Recomendable
August 20, 2018

Siempre que tuve un problema me reembolsaron el importe y la atencion es la mejor. Son mu atentos los chicos de atencion al cliente y super amables.

Date of experience: August 17, 2018
Illinois
1 review
1 helpful vote
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Misleading price
August 20, 2018

Tired of seeing one price then when I go to buy the product the price is different, always higher. Also it has said I got a rebate and this I never see.

Date of experience: August 17, 2018
Italy
1 review
0 helpful votes
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Ottimo acquisto
August 20, 2018

Articolo arrivato prima del previsto. L'articolo รจ esattamente come riportato nella descrizione. Sicuramente lo consiglio.

Date of experience: August 17, 2018
Australia
1 review
0 helpful votes
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Site and ordering review
August 20, 2018

I enjoy using the site. It is very easy the use and the prices are quite good. The only issue I had was that I received 2 electric rodent repellers with the wrong plug type. I didn't bother returning them because I desperately needed them and i use a converter plug.

Date of experience: August 16, 2018