On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The products are okay, however, some are less quality than described. I do not know if all that amount you pay for shipping is really worth it.
About all the items I bought, the ones that I received are very good quality, the other ones I got my money back, so it is pretty fare, thanks!
Every thing I've ordered eventually gets here, it's all been of good quality. No problems so far, thank you.
What purchase i looked on august 1 2018 and i dont see what l bought so please send details. I have nothing on my purchase history with wish. So send info. Thank you.
Great price and products but awful shipping. You you need right away, forget it.
It drags and drags and drags. Never comes.
The cheap prices were too good to be true. Anything shipped from China is a bad sign. So I had ordered 7 blouses... only 6 were delivered and NONE of them were the same as advertised. They sent me items that looked similar but quality was super poor. Piece of crap. I ended up giving them all away. I will never buy from this site ever again.
Long wait for most items, and when we had to return an item found it almost impossible! Won't be using them again!
Most products are great & a bargain! Sometimes you get what you pay for. But sometimes you don't, as in... if it doesn't come in the come in the mail, you will get a generic message telling you to be patient (most things come from overseas) & if it never comes... they will not do anything to help.
I didn't receive my product even after one and half month. No information about product, they refunded me but still I was expecting my product to get it
Booked some nice winter jackets for wife and inlaws. Never came. One lady at customerservice very not nice. Happily got hold of other person at customerservice that helped us
I have a expansive item that does not work, no matter what I did to get onto wich, i explained dozen times but didn't wont to help me, i even wonted a refund, and that was the end never heard from wich again,, and they still owe me a item. Its been months now, not happy, never buy from wich again.
I always buy on Wish but each and every time I am supposed to get my item, it exceeds the time and beyond. When I ask about the items, i get the same responses to show t they are copied and pasted then sent to me, the items take very long and the quality is horrible. So clearly wish specialises with false advertisement, they are only good for taking our money but not delivering proper service. As we speak i do not know which item to mention because i am waiting for more than 10 items of which most of them i was supposed to receive about a month ago but that has not happened as usual and nobody bothers to even communicate with me as a customer and i am not the only one with such problems from Wish, at times i want to buy expensive items but how can i do that while not even knowing if im going to get my order on time or in good condition cause most of the time its never like on the pictures or if i will receive it at all!
Shoes are all plastic, even though their advertised as leather! Clothing, well I had to laugh- very poor workmanship!
Over all very pleased with my purchases and and as stated I'm a bit unclear about the return policy. Other than that very satisfied with the purchases I have made
Siempre que tuve un problema me reembolsaron el importe y la atencion es la mejor. Son mu atentos los chicos de atencion al cliente y super amables.
Tired of seeing one price then when I go to buy the product the price is different, always higher. Also it has said I got a rebate and this I never see.
Articolo arrivato prima del previsto. L'articolo รจ esattamente come riportato nella descrizione. Sicuramente lo consiglio.
I enjoy using the site. It is very easy the use and the prices are quite good. The only issue I had was that I received 2 electric rodent repellers with the wrong plug type. I didn't bother returning them because I desperately needed them and i use a converter plug.
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.