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Michigan
1 review
4 helpful votes
Follow James K.
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My family and I have been ordering from wish.com for about a year or so and while it may take several weeks to receive some items ordered, they always do arrive and everything is exactly what is advertised.

Date of experience: February 9, 2017
District of Columbia
3 reviews
0 helpful votes
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Pittiful
June 16, 2020

I've ordered from China before and was always very satisfied (you do have to critically assess). So when I saw Wish, I thought, sure, why not. I ordered candlesticks. Did not need them soon so was not concerned. Well now, 6 weeks later and after an inquire that says my product is on schedule, I don't think so. Will see if I ever get them, but whatever their processes are, they choose not to communicate when the month long projected shipping date has past. I am not impressed. Buyer beware. They've lost my business!

Date of experience: June 16, 2020
Wish C. Wish Rep
over a year old

Hi Donna, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Netherlands
1 review
3 helpful votes
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Not good at all
November 24, 2018

Absolutely terrible! I can't even look at what's selling without logging in so thats pretty silly. If things actually get delivered after an eternity of waiting they are not as good as advertised and break apart pretty quick. Cheap, low quality and terrible delivery.

Date of experience: November 20, 2018
Canada
1 review
3 helpful votes
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I've been shopping from Wish for the last 11 year & never have I ever been disappointed with their service. I mostly shop dresses & stuffs. They're of good quality, looks exactly like in the catalog pictures. Shipping takes around 30 days, although it does get me impatient at times it's still worth the wait. The dress sizes might be a problem for some. I usually wear size S when I shop from any store, but a size M fits me fine for dresses from Wish. My only complain is the shipping cost which I think is a LOT. They should reduce the shipping cost as they add up to make the products very expensive. Other than that it's a thumbs up from me :)

Date of experience: April 13, 2016
Kentucky
1 review
4 helpful votes
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LOVE, LOVE, LOVE
October 28, 2018

Listen if you are expecting to get high quality items for free with $2 shipping there is a problem. It is all cheap stuff. However, I buy from here multiple times a week. Only one time did I not receive an item and it was instantly refunded to me, no problem. Shipping can take up to 30 days, it's from China, that happens. It's been getting better now that customers can post photos of their products so you can really see what you are getting rather then a stock photo. I love it, I'mma continue to spend too much money with them.

Date of experience: October 24, 2018
California
1 review
67 helpful votes
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Wish is the worst company ever with zero customer service. There's no way they can compete with Amazon. I bought something in May which was supposed to be delivered 2 weeks later. They kept changing the delivery window and now the delivery date is sometimes in September. Who waits 4 to 5 months for a delivery? If I knew their items are coming from China and takes ridiculously this long, I would have never shopped there.

Date of experience: July 23, 2020
Wish C. Wish Rep
over a year old

Hi Michael. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
3 reviews
7 helpful votes
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I have ordered about 20 items off of Wish. More than half of them never arrived or were damaged in some way. I even got a sealed empty envelope claiming to contain my item. Clothing sizes are terribly inaccurate, the item rarely looks like the picture, & both the fabric & the construction are shoddy. As far as other items go, read the description carefully. Leather never means real leather, for example. Shipping costs can be quite high, making a reasonably-priced item suddenly much more expensive than you bargained for. The only reason I have continued shopping there for some things is because the refund process is fairly painless.

Date of experience: July 23, 2018
Turkey
1 review
0 helpful votes
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Alternative shopping
June 16, 2018

It would immensely help if you can distinguish between free shipping and paid ones. Generally sellers tend to keep item price low to be on top position in search engines but pike the shipping cost exuberantly to make up the difference, hence a waste of time for the buyer.

Date of experience: June 14, 2018
GB
1 review
0 helpful votes
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Bad since first buy
June 20, 2020

Ordered two items never arrived, site just keeps pushing dates further so after two month no items no money refunded, customer service worse ever saw, communicating with automatic assistant where you can't get answer. Waste of time and money
Stay away from this scam

Date of experience: June 20, 2020
Wish C. Wish Rep
over a year old

Hi Donce. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Alabama
1 review
6 helpful votes
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I ordered a knife back on june 2nd and it has yet to arrive (july 6th). I tried to find out more about what's going on and the only assistance they offer is an automated response feature. Ultimately, they offered to refund my money which I immediately took advantage of since it's pretty obvious I'll never see the item.

Their prices are attractive but save your money and buy from a reputable outfit. These guys are a sham.

Date of experience: July 6, 2021
Florida
1 review
0 helpful votes
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It is what it is, but I love it for that.
June 20, 2018

I know not to buy clothing from sites like this, but buying cheap necklaces, key chains, nail products, and stationary, it's amazing! Normally everything shows up ahead of the estimated time and exactly, if not better than pictured. The few times I've had the wrong item, a broken item, or didn't get the item shipped to me, Wish has refunded me the entire price plus the shipping cost without even asking me to send back the damaged/wrong item. I think it's great company policy because a lot of my issues with shopping online are the return policies.

Date of experience: June 17, 2018
Canada
1 review
1 helpful vote
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It's a great site
January 15, 2018

I don't know why people are leaving so many native feedback ratings but if used wish for 2 years and have ordered many things. I have always got my refunds when needed if item didn't show ECT. Never had any issues. Clothing you need to order a lot larger but read the chart. It's a great place to shop I do recommend

Date of experience: December 30, 2017
Canada
1 review
0 helpful votes
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Ordered 3 items may 5, took 6 days to process my order. 3 times they have changed my delivery date. Its know june 23 still haven't received anything. Will pay the extra next time and order from Amazon

Date of experience: June 23, 2020
Wish C. Wish Rep
over a year old

Hi lorne, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Australia
1 review
3 helpful votes
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Not worth it
January 22, 2020

Not worth it, even if you save a few $$ initially.

My account was hacked. They sent me a notification that my email address has changed, which I didn't do. I notified them but they've done nothing. "Jennifer" responded to say:

"Thanks for letting us know about this issue. Due to the sensitive nature of this topic, we will have to redirect your concern to the appropriate team at Wish. A representative from the team will be in touch as soon as possible."

That was over 3 weeks ago, and have sent follow-up emails every few days, with no response. That's a joke, that my account security is not taken seriously by Wish.

If you chose to use Wish, don't save your credit card details in your Wish account - don't trust them.

Date of experience: January 22, 2020
New York
1 review
0 helpful votes
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Buyer REALLY Beware
June 25, 2020

Lots of clickbait. $5 shoes they will put in ad. Click on it then select ANY size or color and the price magically goes up 10-20 dollars. There is no $5 from the ad. I ordered bicycle pants men's large. They barely fit my 4 year old son. I wanted a refund and wish support said "Too bad for you! You order large, you got large!"

Date of experience: June 25, 2020
Wish C. Wish Rep
over a year old

Hi Dale. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Georgia
1 review
0 helpful votes
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Mostly good deals
January 12, 2018

A friend recommended Wish a couple years ago and this site has been pretty great. I've found some pretty incredible deals and have bought a ton of products for myself and others. Most of the time everything works out fine. I've only run into a few items that were poorer quality that what was advertised. Only twice have I had any trouble just not getting a product, but the companies refunded my money with little to no trouble. I'll continue to shop here and recommend it. Thank you.

Date of experience: January 12, 2018
Texas
1 review
0 helpful votes
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Bought four pieces of merchandise on the Wish website; about two months ago; only got a necklace as far as today. The two dresses and a charm still hasn't been delivered! They say these products won't be ""delivered" until Sept. 5 thru Oct. 5!
This is just July 11. No way to get in contact with "a real person!?" No way to get money back. Stay away from
Wish!

Date of experience: July 11, 2020
Wish C. Wish Rep
over a year old

Hi Sandra. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

California
1 review
1 helpful vote
Follow Disgruntled R.
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The items are dirt cheap; should your item ever even arrive, it will take between 8-12 weeks. The estimated delivery times they issue are all falsehoods. They seem to be an arbitrary date pulled up to pacify customers with no real basis. Shipping is also an arm and a leg, too. I'd recommend ordering something from Amazon for maybe some 15%-30% extra, and just getting your item within a week or two, as opposed to spending up to 3 months, waiting to see if your order from Wish will ever get delivered.
Another issue I don't like is that there's no way to cancel or get a refund after an item has already shipped, unlike with Amazon.

Date of experience: July 8, 2020
Wish C. Wish Rep
over a year old

Hi Disgruntled. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
3 helpful votes
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Items did not arrive, was refunded but haven't shown on cc yet. No one to talk to. They kept changing the expected arrival date. Yes the prices are cheap but so is the merchandise. Out of 10 items ordered only 2 ever arrived and they were definitely not " as shown". Spend your you money at home. These guys are crooks.

Date of experience: July 21, 2017
Kentucky
1 review
1 helpful vote
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I ordered several pieces at once, and 90% we're horrible fabrics, mis-aligned buttons, and all of it was 2 sizes too small. The only ones I would consider going forward are name brand items and things you would use for cosplay / dress up, as nothing was work appropriate.

Date of experience: July 19, 2017

Overview

Wish has a rating of 1.7 stars from 8,289 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wish most frequently mention customer service, delivery date and credit card. Wish ranks 590th among Marketplace sites.

service
868
value
828
shipping
847
returns
733
quality
779