Wisely

They are by far one of the worst companies I've used they tell me I can use direct deposit I set it up and they denied my direct deposit I mean come on them have to hold my money more days after I've already been waiting for the deposit around Christmas thank you guys so much that's just what I needed

I tried to get my taxes deposited on my card. I was notified of the deposit on the 8th and on the 9th I received an email saying that I need to upgrade my card to receive my deposit. I upgraded my card and was told that it did not work and I would be mailed a check. On the 13th I get an email saying that the deposit has been returned to sender. I had to give them my i.d. picture and social security card picture. Not a good company.

I had fraud on my Wisely card and I cannot get a form emailed to me. I was told I had to have it mailed. This is such an inconvenience when someone has stolen your money and you have to wait for snail mail to get a form. Other institutions will email you this info. So 2 weeks late - NO FORM. Called again and was told to check back in a few days to see if it can be approved to email. What the hell is going on?
WORST SERVICE EVER! As soon as I get my funds back (if I ever do, I have no faith in this company) I will close this card and never deal with this mess again. DO NOT GET THIS CARD -

I lost my card and had a bill to pay same week and I was told I wasn't going to get it back in time. Since my card was locked I had to wait for a replacement but I couldn't use my money or anything I already had to pay the bill

9/1 They stole my money $900, I received a notification that money was getting taking out of my account at a Walgreens in another state, I have my card in hand at work. No way I will be able to drive to the next state over on the clock. This company told me no credit will be issued. I work hard for my money and I definitely didn't deserve to get my money taken from me. Great JOB WISELY I have a Big Voice and I definitely will let Everyone know what kinda Company you're running!

I recommend you guys never to use wisely first.My cards got stolen and one of them was Wisely cart.I called the representative.She was on the phone with me.As the person was sliding my card she stopped one of the transactions But the first transaction she couldn't stop so she put it in the dispute on the February 27th and it is now. April third okay they close my My case on March 8th. I'm waiting for paperwork to send them back. They closed it before they've. I've received the paperwork, so I'll call them on the phone. And they're set to send the paperwork out. I talk to the supervisor the supervisor was supposed to reopen the case., this is April 8th, I've been going to this since then.the case was nevetreopen hey reopened the end. Didn't mind you. I have a officer on the case on arrest with me and everything and they're still saying this was not fraudulent.its just bull shot there feeding me there taking my jard earned money to. Do not ever use wisely ever because they are just much as thieves as the person who stolen my money in the first place if your money was stolen off wisely card you would not get you money back they suck

My funds was withdrawn from myWisely account at a ATM and I had no knowledge of it. After reading these reviews I believe it was an inside job. Please be aware.

I called into wisely this morning. I was calm but i told hom i was really frustrated. He kept talking over me. I asked him if he can hold on one second, he told me they have other people waiting to talk so to call back after i make a list of my transaction history. He never held on! I asked him to hold on about 5 different times. This feels like being raped 💯 literally i say hold on and then not even a whole second later he'll be like "okay well you cant find it so lets move on" like yooo who tf is this dude? Sooo rude! He was even trying to argue with me anout my transaction history. I told him that i was charged by apple cash twice, he said "no you did not. That other payment processed on the 12th." like im okay thanks? He was so rude, definitely hurt my feelings bc ive been highly involved in customer service for so long and im super young, i dont come across many rude $#*! people like him. Please yall, put your money somewhere else bc idek how much money i'm missing!

These guys I called and told them to put a temp hold on my card so I can find it instead they put it on permanent hold can not access my remaining money then they want to charge 30 to rush a new card on their screw up if they don't speak English don't go through any company like this completely screwed me for the week hopefully I can get direct deposit changed before Thursday or I loose my Jeep and can't get to work keep it American don't deal with these guys

I use this card through my company and been using them for over 2 years. They had a glitch on their app where you could use your finger to log in and it completely locked my card. No for some reason they won't documentation and a pay stub to unlock my card. I have greatly obliged and sending my information. But guess what it ain't good enough. By the way the people that are managing your money on this card is not even in you're the United States, they answer the phone in the Philippines. Anyway I have over $1,000 on my card and cannot get it. My card was unlocked for 2 days and then all of a sudden boom it's locked again. This is the worst company I have ever dealt with in my life, so now for me to get my money I guess I'm going to have to get a lawyer and sue them. Please do not use this company. If you need a card a pay card let me know and I will buy you one as long as you don't use this company wisely. I have been embarrassed humiliated hung up on talk to like a dog, called a liar and everything else in the past 4 days. I'm warning you guys do not use wisely pay card. And I will definitely go to my HD department Monday morning and tell them how I've been treated and hopefully my company will not use wisely anymore. This is the worst card and company by 4 I have dealt with since I've been alive. Do not use!

Their customer service reps do not care about the customers and they hang up on you in the middle of conversations! I've been waiting 2 days to activate a card and it still isn't active? Like wtf?

I'm so tired of America out sourcing work. When you have to discuss your account information over the phone with people that are not from this country. I don't even like doing with people in this country over the phone. I rather go in person but that's what I get for banking online with this company that is not a real bank they have to use a real bank to keep our money in. That real bank can't discuss anything with you because of these online banking third part situations. They are just holding your money. I'm so done with this kind of banking also because of language barriers. I'm sick of other people coming to this country like the border issue. They get free housing for two years and we have homeless veteran who went to war for our country. Then our tax payer money has to pay for this. I'm going back to local banking. It enough that local banking have your information I no longer want people that do not live in this country having my information. America you suck for this, give our jobs back to Americans and if you are allowing people to come from across the border at our expense. Help our homeless and Veteran that want help give them free rent for two years.

Dumbest Service Terrible Customer Service Can't Login If You Forget Your Information Because They Wont Give It To You In Email. Waited 3 Plus Weeks For A Replacement Card Which They Charged $6 For And Sent To The Wrong Address! Had To Wait Another 7-10 Business Days Just To Receive It & I'm Still Waiting On My Money! Highly Disappointed DO NOT RECOMMEND

I would give this company a negative star if i could. This company is worse than garbage. The employees are worthless and have no intelligence. All they give is excuses instead of answers. They also have a bad habit of blaming other companies instead of trying to fix their issues. I can not say enough bad thing about this company. They need to be shut down. I feel sorry for anyone who has to deal with them. They froze my friend ( who is on disability)account and when she explained that she needs food and billis paid they hung up on her. WORDS OF ADVICE. DONT WALK AWAY RUN AS FAST AS YOU CAN WHEN YOU HEAR THIS COMPANYS NAME

Investigation! Do not work for someone who uses these cards. Theft by radio electronic cards and hacking is not returned to your acct. Negative 3 stars if I could.

After My recent experience and reading tons of reviews from other People about wisely, They did Me a favor by closing My account and I just opened a new Banking account w/ another Bank yesterday Morning. At this point, all I'm waiting for is My expedited Payroll Check to arrive in the Mail from them any moment now. The only reason why I signed up for this Card is because My Employer stopped Paper Checks and told Me I had to sign up for Direct Deposit and that I could sign up for the Pay Card the Company provides. I wasn't 100% thrilled about it, but I didn't have much options at the Time. The Representatives either: don't never know what they're talking about, never give correct information, accents are too strong that you can't understand what they're saying and they don't even try to b helpful to Customers. If You're thinking about getting a wisely pay Card, RUN for the Hills! They are by far the worst Card Company of all Mankind.

Evertime I call they same stuff is said send id etc I've done that several times I never had a problem until 2 months ago now its mental stress trying to get them to do they jobs if my stuff is not resolve by Friday I am going to smalls claim court this is a mess

A chat person told me I had to upgrade my card when I wasn't able to use it only to then find out I was typing in the wrong numbers. I upgraded it by that point and after a few weeks my account is closed without warning. My money was still on it so during the panic I texted three chat assistants who all said it was my fault for failing the verification test needed to upgrade my card despite me telling them that's what I was told to do. They then tell me they can not specify what went wrong and just to know that it went wrong and I could never access or open an account again. The first two rudely ended the chat after saying their piece and the third directed me to the customer service line. I called them and Veronica comes to the line saying the same thing which obviously doesn't help so being desperate I asked to plead my case to someone higher. Only for her to put me on hold for ten minutes, pretend to be a higher person in charge and accidentally let her name slip out! Bad customer service doesn't even scratch the surface and to have my account closed from listening to what a chat assistant told me in the first place without any compensation is ridiculous. I'd sue but wouldn't even know where it would be directed to!