Wisely

A chat person told me I had to upgrade my card when I wasn't able to use it only to then find out I was typing in the wrong numbers. I upgraded it by that point and after a few weeks my account is closed without warning. My money was still on it so during the panic I texted three chat assistants who all said it was my fault for failing the verification test needed to upgrade my card despite me telling them that's what I was told to do. They then tell me they can not specify what went wrong and just to know that it went wrong and I could never access or open an account again. The first two rudely ended the chat after saying their piece and the third directed me to the customer service line. I called them and Veronica comes to the line saying the same thing which obviously doesn't help so being desperate I asked to plead my case to someone higher. Only for her to put me on hold for ten minutes, pretend to be a higher person in charge and accidentally let her name slip out! Bad customer service doesn't even scratch the surface and to have my account closed from listening to what a chat assistant told me in the first place without any compensation is ridiculous. I'd sue but wouldn't even know where it would be directed to!

Unprofessional workers. Even supavicer doesn't help. More than nine months can't resolve the issue. Simple thing can't do. My name is Anoj Indrajith Fernando.

NEVER GET A PAYCARD HERE, IT TAKES TWO WEEKS TO GET IT IN THE MAIL, AND UNLESS YOU ARE A FOREIGNER GOOD LUCK UNDERSTANDING A SINGLE WORD THEY SAY! ALOT OF HIDDEN FEES, MAJOR RIPOFF!

This is. Absolutely the worst money app you can you if you have to just stay away from this app it is truly hopeless I really think this app should be discontinued in every way

I want the world to know that Wisely steals money from their customers by placing charges on their costumer's accounts using transactions with businesses they normally use. On February 1 my account was charged with 2 duplicate charges from Uber and I hadn't used their services since December 23,2023. I contacted Uber to demand documentation for those transactions and they revealed that they had no record of the transactions.

Wisely refunded 3 of the transactions and claims it's going to take up to March 1 to resolve the final transaction. I called to have this resolved and the first costumer service agent hung up in my face. The second one provided the details of their investigation claiming the last duplicate is gong to take more time to resolve.

DON'T DO BUSINESS WITH WISELY! THEY'RE VERY UNPROFESSIONAL IN HOW THEY ADDRESS THEIR CUSTOMERS AND CRIMINAL IN HOW THEY MANAGE YOUR MONEY!

I'm giving wisely a bad review because twice somebody was able to steal money from me the first time a lady took $450 from me the second time a man took $250 for me wisely said that was correct and that is not correct I don't even know these people I told them my identity has been stolen and they would not pay me my $700 back so this is most definitely a bad review they should give me my money back I'm a housekeeper I'm not rich I'm just trying to make it they don't understand what people does they don't understand what housekeepers go through and that's what I am a housekeeper and I barely have a place to stay I need my $700 and they will not pay it back

Wisely are no good bank I have been with them over 10 years and have had thousands of dollars go to my account and someone hacked my account for 250 dollars and they will not give me my money back this happen in Houston TX and I live in Dallas TX sent in the information they asked me to saying I did not make this transaction and still no money in my account you can't talk to a manager no legit phone number to call this happen on June 6th 2022 and still no answer as of July 6th 2022 please don't use this bank to have your money deposited in you will not get it back poor poor customer service have to wait for hours to get someone on the phone only to be hung up on

I was scammed twice and called them out on it when I asked to talk with someone who was born and raised in these United States of America I was called a racist $#*! WISELY!

I got suckered into using this bank card by my company, THERE IS ALWAYS A "THERES BEEN A PROBLEM, SORRY FOR THE INCONVENIENCE, PLEASE TRY AGAIN LATER" IVE BEEN TRYING FOR 3 DAYS AND THESE SMOOTHBRAINS STILL HAVENT FIXED THEIR SITE. I HAVE BILLS TO PAY FFS!

IM TRYING TO SET UP MY Wisely card to apple pay I've been asked 10 times by 10 different people social security number name birth old addresses not even the old address the streets around them been the foremost bad experience I've ever had to witnessed in life! 10 people asking for my social security number

I identified fraudulent transactions on my account and requested to lock my card. After I requested having my card lock, their customer service division decided to lock me out of the application and disputed my access into the application for 3 weeks. While I was in the process of moving my residence, I could not order a new card, yet I asked them to temporarily unlock my card so I can buy food, and they would not unlock my card claiming that it was locked as if I didn't know. Then they change their answer to saying, they can only do it once a month, and they've already unlocked it once for me and will not do it again. Wisely has failed to allow me to recover my disputed fraudulent transactions, it's been 3 months now, on top of that they've decided to disallow me the access of my cash balance on my account by telling me they won't unlock my card. I tried transferring through account and routing number only, and that won't work either. These people hold your money hostage and treat you like s***, word to the wise, don't put your money with these $#*!s!

I was getting repeated charges for $10 in a row just kept going so I lock the card and called them still getting notifications that im being denied because the card is locked for multiple $10 charges all to the same place got a new card started a dispute got a letter in the mail saying they started working on my claim the next day got a letter say I was denied I've never been mailed the letters so quickly they didn't do $#*! but mail the letters I was getting the charges while on the phone with the guy I will never ever use this again and its part of fith third bank so never use them either

I messaged with some agents, then I had to call a number which I did, no answer, they gave me another number and AJ was my agent to this call, he was so rude I wanted to dispute a charge and he said "did you call them" I said I sent them emails and got no response he said well they have a number so call them and then he gave it to me and I asked so then do I call and if they don't answer I call back? He said yes and that that was it, I spent nearly 1 hour and 30 minutes to get a rude a$$ agent that literally did nothing to help LOL

Had this card for a while, not used much, Never carried in public, only in my SAFE NOT USED. Decided to use it on my birthday only to find it was locked... Hmmm, $800 worth of TikTok charges the day before that I obviously had nothing to do with since the account was locked. Filed a claim that day and 90 days later the investigation was "NO FRAUD" Ha. Out $800 and they want you to prove you didn't do it. 2 hours on the phone\no reslove but to get a check for the remaining balance. If offered this card... RUN, DO NOT GET IT THEY WILL NOT TAKE CARE OF YOU IF HACKED>

The card (company) claims getting paid early and that never happened. Also I've experienced being declined while there is a positive balance. Adios Wisely.

Only use the card in Daytona beach at Dunkin' Donuts was a advised I had many charges from Microsoft which I do not buy from especially with this card also had a charge from England all totaled over $100 bucks not much but everything counts. Just received a letter indicating they found nothing fraudulent so I guess whoever bought Microsoft products on my card is enjoying it. How can this be it's not me. Perfect example they closed that card issued me another never used it was only activated fir a week an I get an email that someone tried to charge a 19.51 charge with fairway. Nope not me called because I found it kinda weird that I just got my new card and activated it and there was somebody trying to charge again I believe it's an inside job and when I contacted others that have the same card they have the same Microsoft charges and weird charges on their account too. Don't trust this co n they ask way too many personal questions when activating a card like full ssn should only be last 4 the real credit card cos don't even ask that…maybe just the last 4…. Let's see who will be buying stuff on my new card. Won't be be just ti test it… this card was issued to me by one of my companies fir bonus money I earn n like I mentioned before I have only used it at dunking donuts … if u plan on USING this company ti gave u check deposited I would look fir another co as to me it's not to be trusted n anyone that has this card I advise to put a lock on your credit reports…. Pissed off than my funds that I clearly did not charge we're not funded back like a normal financial institution would …

For years, I have a regular bank acct and maintain Dir Dep with no problems. Recently I applied for a general labor job. It seemed VERY criminal from the phone call to the actual interview. The managers were somewhat rude when I asked them about direct deposit. Then they offered me this purple Wisely card in a "sealed" envelope and suddenly they became polite. That attitude change is what made me suspicious about this card.

Now why would I want my paycheck deposited on any card that could be lost/stolen/damaged?

I took the card home but did NOT activate it. Instead I did an online customer search of reviews on this card and ran across this site. I am so thankful customers shared all their pain in the 1-star reviews. I really hope all of you get your money back, espec those of you have become homeless, carless, etc.

Afterwards I returned to the employer who issued me this card to tell him I quit before I even began to work. I will NOT work for any employer who offers a paycheck on a card!

I lost my phone so I called to update my new phone # and email address they wouldn't do anything without me sending a copy of my W2 form or ss card and license. I explained I had my license but no card or W2.I could go to my employer or have employer call them to verify who I am that wasn't good enough they were very rude AND the fact that my colleague had her wallet stolen and they allowed her to change hers WITHOUT this protocol is extremely unethical I'm disgusted