Wisely

I would start by giving a rating, but they don't have a 0 star. Never use this card, my wisely is the biggest joke of a debit card. They'll take your money with you not knowing it, then there's no one to reach out to, to complain. I recently used mine inside at a gas station to purchase 75 dollars worth of items and gas. It said declined due to insufficient funds, knowing I had money on my card I tried again and it went thru. I check my account balance, and they took out two 75 dollar purchases even tho it was declined. I did nothing wrong, it was the debit card company's fault, and I have no way of getting it back until atleast five business days. I finally was able to get a hold of someone with the number on the back of the card, who couldn't speak a lick of English, and they pretty much said, yea you're screwed if you don't have any more money, you're just going to have to go 5 business days without eating or getting any gas. They could careless. I had 3 dollars left on my card, I needed gas, So I go to the pump, out my card in to use my remaining 3 dollars for gas. And it said declined see cashier. I check my wisely account, and my account says -97.00. It took out 100 dollars again without a purchase. So here I sit with no gas, no money, no food, I have to go to work Monday and it's Saturday night. No idea what I'll do. But hey it's the my wisely you're screwed card, what should I expect? My 75 dollars was due to be back on my card in two days, but now I'll have to wait those two, then three more days for the 100 dollars to go back on there before I can get my 75 dollars back. Never use this card, they're a joke, they're fraud, they hold your money when it's their fault. If I could find someone in town I could talk to about this issue I would most definitely do that, and let me tell you, it would not end well. If you're messing with someone's money and livelihood you should expect the worse. I hope everyone who has anything to do with the my wisely card rots in hell. Have a great day.

Brendan was exceptionally attentive to our needs. Was good at recommending favorites. He was prompt with services and very friendly and professional!

$2000 was stolen from my account through an Allpoint ATM machine at Walgreens on Little York Road here in Houston, Texas.The Allpoint ATM machine was hacked and my stolen information was used to take money out of my account before I realized what was going on and called to cancel that account. The day I tried to withdraw money from the ATM at Walgreens, I saw a message on the machine's screen that the transaction could not be complete hence I did not get any money at that time. The next morning I see that $400 had been taken from my account. The hackers used the stolen information to take money from two CVS machines, Capital One and the mentioned Walgreens ATM.
They, Wisely, do not have anyway to get money out of your account except at ATM's and this has proven to be a major handicap. When I wrote to them explaining what happened they refused to do anything.
I am sure many people have taken to the cleaners using these Allpoint ATM machines. Never use Allpoint ATM machines because these machines have been hacked.
I can not understand how Wisely does not have a hand on how money is being stolen from ATM machines that you are required to use to withdraw money.

This bank is trash and is horrible at business and customer service never use this bank if your company does change it asap they are trash

I only downloaded this app because I was forced to thru my job if I wanted to use our anytime pay option. Basically, I could use a percentage of my earned wages before payday. Like most people, I live paycheck to paycheck,I am a single parent and I needed access to my wages early. The only way to access my early wages was to transfer it to this wisely app, after that I always transfer from wisely to my cash app immediately. Unfortunately, I accidentally entered the wrong amount to transfer in my cash app account. No problem right? Wrong! A decent platform would just decline the charges if there were insufficient funds. Not wisely! They actually processed the transaction on their end while cash app declined the transaction. So I had no funds in my cash app and now a negative balance in my wisely account. I called multiple times, I messaged chat support multiple times and got absolutely no where. It was as if each and every representative read every response they had from a training manual for dummies! They all blamed cash app for their lack of intelligence and inability to do their job. Cash app was great! They got right to the point and sent me confirmation immediately that no charges transpired and that no charges were pending. Wisely insisted that cash app had the charges pending so they couldn't fix my balance until the pending charges were removed. Basically, I lost my access to my funds, have a negative balance and now I'm expected to wait almost a week to see my balance corrected. Customer support lied, they made me feel as tho I was speaking to a door knob. I've never seen such incompetence in my life! If you want to know that you can't trust your money will be available in your account, use wisely! If a mistake happens and you have days to weeks to wait to access your own hard earned money, use wisely! If you want to speak to mindless idiots, call wisely support! Do yourself a huge favor, do NOT use this app! It is a risk that I definitely would have taken if I knew anything like this would happen.

Worst customer service ever! I have money missing and no one even tries to help. SOS with EVERY call! 0 out of 10.

Withhold your money, card doesn't work in uk. Customer services - useless! Don't use them, no one helps.

So I just got a email saying that my account was closed due to them not being able to verify my documents which is bull crap because I had sent in clear documents in order to get my card upgraded or have a good name with the wisely member and they still couldn't verify my card so they closed my card down entirely now I have to open an account with another bank and do all this other stuff that I did not want to do because wisely was not able to open back up my account and they say I'm not eligible which I know is bull crap because I'm eligible for every other card out there except for wisely I would not recommend wisely not even to the worst of your enemies cuz wisely is just bad it's awful its God awful I hate wisely for what they did and I'm trying to make money for a trip to Missouri but I can't do that now because they close my card down now I have to get in contact with my payroll company now I have to do all this other extra stuff that I didn't want to do just because they couldn't verify my identity even though the pictures are as clear as day they still couldn't verify my identity and it just makes me really mad that all the customer service can say is "sorry we can't open up your account again cuz you're not eligible" that really makes me mad so I would not recommend wisely if I could give this a negative 10 Stars I would give this a negative 10 Stars I hate this app I hate wisely I hate everything about the company thank you and please for your own safety and good do not use wisely

I've never had a problem with Wisely until I ran into a bunch of scammers who got a hold of my card info. I got paid today and they had to lock my card(due to scammers) until my new one arrives and then they said that I had to forward them some more verification BS in order to get my new card. My card got declined today at a Zaxby's restaurant but they were nice enough to give me my food for free and then once again at Wal-Mart. I furiously called Wisely's hotline number in the Wal-Mart parking lot asking wtf was going on and they said I could not use my current card until my new one arrives in the mailbox so they locked it themselves! Then they offered me a $24 shipping fee to get another new card faster when I just told them they already had two of them being sent in the mail! The main manager on duty was nice enough to unlock my card today and actually tried and help me take the remaining amount of money from the ATM but I have to call them back due to the fact the card wouldn't let me take out more than $400 today. I had $855 of my cash sitting in a card that I can't currently use all because they won't unlock my card until my new one arrives and once all of the verification bs clears and blah, blah, blah. What got my blood boiling was when they wanted to forward me some more verification links when I literally just told them I filled all of that out a few days ago so they probably didn't even bother going over my information. I've had Wisely for a year along with my job but because of this situation this will be the last time that I ever use them for direct deposits. I will definitely be going back into getting with a new credit union or an actual bank again.

I'm never using them again you put your money into savings and you only can put certain amount out even though it's your own money smh

Claim they sent card. Never got it. They said they sent another one, over nighted it. Got it a month later!

They have had serious issues doing their job. It's standard practice for them to have negative attitudes that are counterproductive and showcase low character and display no interest in resolving my issue they created. I was locked out of my card July 3rd and haven't been able to access it since. I believe they set the record for dropped calls and excuses. They are very argumentative with to interrupt and speak over you and treat you like you have stole that money from their bank accounts they act like they have the right to punish you when you raise your tone and push for answers. He refused to cooperate when asking for supervisors and never complete a call or call back horrible horrible service I would never ever take a job again that uses their payroll I actually don't have my job anymore that uses their bank cards because I cannot fathom having to have one more paycheck on a card that I have to deal with wisely I have filed a complaint with a better Business bureau A Better Business bureau has contacted them and yet they're still no resolve I believe they think this is their money that they earned but I earned that paycheck it's my money it's my say over my card and I have absolutely no power to do anything I really feel that they need to be reprimanded and possibly fired every single person that didn't do anything but give me attitude over this matter because if I was their employer or the supervisor they would have been fired immediately in the United States we don't do that we don't mess with people's money that they earn we don't pass the buck and make excuses we get our jobs done quick and fast little talking and more action your people talk way too much argue way too much but what they need to do is be quiet and do their jobs that they get paid to do by our country the United States of America

These stupid $#*!s robbed me for my money. Put a despute and still nothing happened. Scammers $#*!es