Wisely

This company has been nothing but a pain to work with. I have had my card stolen a few times from my account, which I have purely for paycheck purposes as it is the one provided to me y the company I work for. The customer service agents are beyond uninformative, and only today (upon calling for a third time) was I told that there is a 45 to 90 day wait time on disputed charges. I, personally, would like my money that I did not spend so I can pay my bills within the month, but no. I have to wait up to 90 days for any progress to be made due to an "active investigation" when the charge is very obviously not mine, given the fact it is the ONLY charge made to my account that is not a bank transfer.

Now, they have sent me a text requesting my SOCIAL SECURITY CARD and my BIRTH CERTIFICATE, neither which I am willing to send to strangers who have already been unhelpful in fraudulent activity.

The customer service agent did nothing but talk way to fast, interrupt me several times, and would not allow me room to speak until I told her to stop talking so I could ask my questions.

Was talking with customer service about not receiving my card he was rude and hung up the phone just horrible

I've had several issues with the customer service representatives at my wisely. Firstly, I would like to say I come from a call center background with over 10 years experience, more than half as a supervisor. With that being said, I called to cancel one of my cards, turned out they canceled the wrong one. I followed up to explain the situation, and ask they do not cancel the original card in question as I was hoping to do everything electronically being my only source of deposit (banks wont touch me due to a identity theft issue from the past year).
After putting me on hold for roughly 13 minutes, The representative came back and said she could do the transfers on her end, But didn't know how that would help as she had already canceled the card I specifically asked her not to cancel.
With all these mistakes being made and none of it on my end, comma I asked they overnight me a card so that my children and I could eat. They wanted to charge me $35 to overnight a card which actually would take at least 2 days. I explained I shouldn't have to pay that as they needed to take responsibility for their error. That was out of the question, So my children and I ended up eating at homeless shelters for roughly 2 weeks, taking food away from somebody who actually could not afford it.
Another interaction a few months thereafter I had a fraudulent claim on my statement, again canceling my card and attempting to charge me $6 for a new one...
I do not understand charging a customer or member of of an organizationFor happenings out of their control. Money grubbers.

Had a hold for $100 when I only spent $52 and never got my hold back. Least I can rate is 1 star but I rate this card LESS THAN 0! DEFINITELY DO NOT RECOMMEND!

This service is abysmal at best! The fact that they have no way to provide more than a ranked feedback survey is the first sign. I spoke with a horrible, unfriendly rep at 6:31ishPM who clearly didn't want to connect me to the survey so he hung up on me. When I called back and convinced someone to connect me to the survey, unfortunately it only had ranked items survey capabilities providing no way for me to share what happened earlier. In a nutshell, I was grossly inconvenienced. My card declined an auto withdrawal because someone called my card in lost and I was never advised of this contact! Also, no replacement card was sent, nothing. I found out about the lost card at the declination. Just seemed like the process should have included some type of contact to prevent the declinations. The guy I spoke with at 6:31pm ET could care the least about my frustrations and basically hung up on me by putting me on mute for a about a minute only checking to see if I hung up. This would be the end of the story, but I called back to try to complete the survey. I did, but unfortunately, I could not clarify on it, none of this experience had to do with the lady that I spoke with connecting me to the survey at 6:43pm ET. Of course, my frustrations grew more. Awful experience. I'd prefer going to a checking cashing line at a currency exchange with crackheads and carjackers hanging at the door in a seedy neighborhood on Judgement Night over getting monies transferred to a group of disassociated individuals that thinks it's okay to hang up on a person asking for access to the money they've earned.

I had 23 apple fraud transactions on my account and Wisely let all of them through and didnt stop any of them, i contacted them the day after i noticed and they told me it would be 90 days for me to get my money back, i then said okay fine, $400 i have to wait on, then something told me to contact them back and come to find out they only filed a dispute for 2 of the 23 transactions i called about. Im am VEXED! And will never be using and other banks other than credit unions! They have a awful policy and i have 3 kids now have to wait 90 days for $400, i have spoken with 7 representatives and they all are awful hard to understand, and they are offshore, i asked to speak with a supervisor and have been hung up on 3 times. I am so angry i really don't understand how this can happen when my funds should be secured, and they weren't at all any other day i have ever had i was able to call and they put my funds back until the investigation is complete! Now im left hopeless until i get paid again and, when i called back the 5th time i believe they told me when i called the first time the representative only put 2 disputes on there im am OVER THIS COMPANY and the only reason i didnt close is because i have my tax check going into the account but as soon as i get that money out i will be closing my account!

My card was taken by an atm owned by 5/3ed bank for no reason then called customer service for wisely and was told oif I wanted my card expedited I would have to pay 35dollars to get overnighted why should I pay for there mistake now they locked my account cant acces my cash or transfer fund all because they aren't willing to help or eat the 35dollars PLEASE DO NOT GET THIS PAYROLL CARD ITS GARBAGE AND YOU WILL NOT BE ABLE TO ACCESS YOUR CASH TO PAY YOUR BILLS IF SOMETHING GOES WRONG ON THEIR PART YOU ARE PUNISHED FOR DOING THE RIGHT THING...O STAR RATING CANCELLING THIS B.S CARD AS SOON AS REPLACEMENT GETS HERE

I recently open an account with wisely, since they're associated with ADP, the company that handle my paycheck, since day one I encounter many problems and issues with them, the debit card they provide is not accepted in many websites or places to buy since, for some reasons, it's considered a pre paid card, I can't add it either to Apple wallet without a verification, something absurd and inconvenient, since the only way to add it is to call them and talk to a representative, that in my case, was a waste of time and unpleasant, since I have to give them all my information all over and over because I was transferred to a different persons, and all for nothing, they were not able to do the verification, if I need to add the card to my bank account I will need to do the same.
Right now I have my paycheck into this account and I can't transfer it to my bank or any other account or use it on some websites to pay or buy.
I definitely will close this account and use an alternate account, like Venmo, app cash or PayPal, anything else but this.
Very disappointed with Wisely and ADP.

Worst $#*!ing bank ever! Locked my card and didn't inform me about it! Wouldn't have anyone back with them ever! Losers

This thing is a joke. They deactivated my card when I was using the Apple Pay now I have no way of getting my money til they send a new one in 10 days DO NOT use they are a scam

They been giving me the run around, They sent me some papers to sign, then 6 weeks later they told me that my case is close, Some one stole my money and this stupid Company Wisely did not do a damn thing, I told them to give me a reason an explanation on your bull crap investigation, They still havent refund my money, they want me to write another dispute letter. I am going to the police and im going to re send these dummy's from wisely my police report with another dispute letter, When I had frad on my Mank of America, they refunded my money in 24 hours, I'm pretty sure Wiseley and Fifth Third has insurance., These two companies are terrible. No professionalism, They cant even tell me what they found in the investigation,, you know why because they didnt find a thing, not a damn thing, you all should be ashamed.of your self, both Fifth Third and wiseley are both Garbage and now its going on close to 2 months this happened on 12/29/22 where is my money Some one walked away wit $1500.00 of my money and I'm still disputing, Go figure,, This is not the last of me trust that,,,

Exceptional service from Brendan Downer at No. Andover Burtons. Food was amazing as well. Friendly service

Takes 2 days to transfer money and if your card is sent replacement takes forever and you can't even use you account electronically like other bank.

Do not use they will steal your money and say no fraud trust me it just happened to me don't do it get paper checks

I would like the right people to know my awful experience with Wisely Pay.

When attempting to get the money from the card to my bank account I was hit with numerous roadblocks. First off, when I signed up to make an account it never asked for my email meaning I was unable to two factor authenticate my account. Second it didn't ask for my phone number, instead it already had a phone number filled out for me, a number I do not recognize and was only allowed to view the last 4 digits. Wisely Pay would not let me make changes to my account (email or phone number) without sending a text message code to that strange phone number. Once my initial log-in was used to sign up I was no longer allowed to sign in without using the code being sent to a number that isn't mine. Below I attached a screen grab.

There is no online portal for chat or written complaints to the company. Just a phone number with an offshore IT department. I called 6 (SIX) different times trying to get connected to an agent. Once they answered they said "How may I help you?" No name, or business stated. I said "Hi I would like to update my contact info for account verification." They hung up on me six different times immediately after I stated my request. Another Red Flag. At this point I am in tears left without an option to access my money. My solution was to pay 3% fee to via Venmo to send the balance to someone trusted and have it sent back to me to have it finally deposited. Leaving me with 17% of my income that was already taxed at 25%. Hence the tears.

My complaint is this. Why could I have not been sent a check? The time was taken to print and send me a paystub-- a check would have got me my money in a way I trusted and would have been faster. A check would have eliminated the cost of third party. I am greatly concerned that I am now at risk of yet another data breach by my social security number being given to a company with insecure credentials and business practices.

Time line of events:
3-6-23 Legitimate ATM withdrawal of $80.00.
3-8-23 Five text notifications, fraudulent ATM transactions totaling $680.00 from same ATM as above. I am exactly 67 miles away at home. I verify my debit card is in my possession. I immediately get on the phone with Wisely to dispute the charges. As expected, my card is locked. Two hours later I receive an email stating no fraudulent activity detected, final decision case closed. I'm back on the phone with Wisely, disputing their decision. I'm told they will send me forms explaining how they came to their conclusion and how to officially file an appeal.
3-8-23: I file a police report.
3-17-23: I receive paperwork for filing my appeal, giving me 10 days from 3-8-23 to submit my completed forms along with any documentation to support my claim. At least they gave me an email to send it to. *******@adp.com. Oh, they did not include any explanation why they refused to investigate.
3-17-23: Emailed my appeal with supporting information including police report and screen shots.
3-24-23: I receive four text alerts denying attempts for purchases on my locked card. I screen shot these notifications and immediately call Wisely to let them know whoever has my debit card number continues to try and use it. I'm told they won't investigate denied purchases. Not the point I tell them. I tried, unsuccessfully to get my point across that it wouldn't be me attempting to use a card I knew was locked. I inquire as to how goes the investigation. I'm told my case was closed again on the 15th. I ask for a supervisor. Supervisor, if she is one cannot explain why my case was closed two days before my 10 day window of rebuttal. I explain that I have now sent 5 emails with new information regarding my case to *******@adp.com. I have no clue if these emails go anywhere since I've never received a reply. I ask for a phone number for their fraud department. I'm told they will forward my case but she can't give me a phone number.
3-29-23: I print everything I have relating to my case and send it certified mail to the address provided.
I can't wait to see what happens next.