Wisecars Reviews Summary
Wisecars exhibits a mixed reputation in customer feedback, with notable strengths in competitive pricing and ease of online booking. Many customers appreciate the affordability and variety of options available, as well as prompt refunds in certain cases. However, significant concerns arise regarding customer service, with numerous complaints about unprofessional behavior, lack of support, and issues related to reservations and refunds. Customers frequently report feeling misled by unclear policies and unexpected fees, leading to frustration and distrust. Overall, while some find value in the service, many others caution against potential pitfalls and recommend caution when booking.
This summary is generated by AI, based on text from customer reviews
I easily found a wide selection of cars at competitive prices. The customer support team was attentive, and responsive, and provided valuable assistance throughout the booking process. When I arrived to pick up my rental, everything was well-organized and efficient. I highly recommend WiseCars for their professionalism, excellent service, and commitment to ensuring a seamless car rental experience.
The customer support I received throughout the entire process was outstanding. The WiseCars team was responsive, and knowledgeable, and went above and beyond to address any questions or concerns I had. They provided valuable guidance in selecting the right car for my needs, ensuring that I had a smooth and enjoyable rental experience. Upon arriving at the rental location, I was pleased to find that WiseCars had partnered with reputable car rental companies. The vehicle I received was in excellent condition, clean, and well-maintained, which further enhanced my overall satisfaction.
Dear Tony,
Thank you for sharing your positive feedback about our customer support, rental guidance, and the condition of the vehicle you rented. It's great to hear that you had an outstanding experience with us!
Have a nice day!
Kind regards,
Rachel from Wisecars.
The contract phone didn't work to arrange the shuttle.
Had to hang around at the airport for an hour waiting to be picked up.
The motor on the car didn't run very well.
Credit card refund if deposit took a long time.
Dear Edmund,
We would like to sincerely apologize for the negative experience you had with us. I assure you this is not the standard Wisecars experience and we are very displeased to find out about this.
We would like to extend our sincere apologies for the negative experience you had with our partner's support phone service. We take such feedback very seriously and will be contacting our partner to ensure that all our customers can contact them easily and effectively to make any necessary changes to their shuttle time. It's disappointing to know that you had to wait around for an hour to be picked up. We apologize for the inconvenience this has caused you.
Please note that Wisecars is a car rental broker that offers car rental deals, Wisecars works with internationally recognized car rental brands, in this case Ace, we will contact Ace and address your concerns to them as well, regarding car engine not working. We try to make refunds to our customers as quickly as possible, but unfortunately, bank-to-bank transactions sometimes take longer than we would like.
I sincerely apologize for the inconvenience this has caused and hope we can do business in the future again.
We wish you a great day ahead.
Kind regards,
Rachel from Wisecars.
The page works as intended, easy and quick. Got my reservation for the car and had no issues.
Dear Eliza!
Thank you for sharing your experience with us! We're thrilled to hear that our website was user-friendly and that you had no issues with your reservation.
All the best,
Rachel from Wisecars
Wise Car Rental
STAY AWAY. Customers do not come first. On reservation prepay they gladly took my money using my debit/credit card no problem. Sent elderly disabled wife from TX to Ontario, CA on a personal trip only for her to get to Fox rental counter and be denied a car due to not having a 'major credit card'. The Fox attendant says "No worries, this happens all the time. We will send you over to United rentals and put a note in the system for you to get a refund."
Dismayed, overly tired from trip and not having a reliable option or ride back to terminal wife looked at the contract and it said bring 'credit card'.
Called Wise to ask why instructions do not say 'Major Credit Card'? The average consumer would catch that. They said it says credit card and since the wife did not follow those instructions they consider it a no show and therefore NO REFUND.
This is classic Rip-Off 101 and I hope the feds or BBB brings legal action to help vulnerable consumers or shut this company down.
Dear Will,
Thank you for reaching out to us. We deeply apologize for any inconvenience that you might have experienced.
During the booking process, we provide all necessary pick-up documents and credit card requirements, which can be found in the Supplier Terms and Conditions and highlighted rental details section on Wisecars.com. We also have a special warning on the payment page to ensure our visitors are informed.
Given that these details are presented multiple times before booking and are included in our informational emails before the pick-up, it is typically not possible for us to provide a refund as the rental company charges us fully for the rental. Nevertheless, we would like to investigate your case individually.
Regrettably, I was unable to locate your reservation. Please contact us directly at support@wisecars.com so that we can further assist you.
Best regards,
Rachel from Wisecars
The person i talked to was very nice and helpful, have nothing bad to say.
Dear Carmen!
Thank you for sharing your positive experience with us! If you need anything in the future, please don't hesitate to reach out to us.
All the best,
Rachel from Wisecars
I had a problem with my booked vehicle not being available on spot. The situation was solved with customer support quickly.
Dear Sörven!
Thank you for sharing your experience with us! We apologize for the inconvenience you experienced with your booking, but we are thrilled to hear that our customer support team was able to quickly resolve the issue for you.
All the best,
Rachel from Wisecars
I had an excellent experience with Wisecars when I rented a car for a family vacation. Their website was easy to use, and I was able to find a rental car that was perfect for our family's needs. The rental process was quick and efficient, and their customer service team was extremely helpful in answering all of my questions. I appreciated that they were transparent about their fees and insurance options, so I knew exactly what I was getting into. I would definitely recommend Wisecars to anyone in need of a reliable and affordable car rental.
Dear Demi,
Thank you for your kind message!
We're glad you found a deal that best suits your needs on our website and everything went well.
Have a nice day!
Kind regards,
Rachel from Wisecars.
I recently used Wisecars to book a rental car for a family vacation, and I must say that I was thoroughly impressed with their service. The entire booking process was seamless and hassle-free, thanks to their easy-to-use website and intuitive user interface. Furthermore, the prices offered by Wisecars were highly competitive, and the car I rented was in excellent condition. I appreciated the transparency of their pricing and the fact that there were no hidden fees or charges.
Dear Tuuli,
Thank you for your excellent rating!
We're more than happy to hear that your rental went smoothly and hope you choose us again for your next trip.
Have a nice day!
Kind regards,
Rachel from Wisecars.
I recently used Wisecars to rent a car for a cross-country road trip, and I couldn't have been happier with my experience. Their website was easy to use, and I was able to compare prices from different rental companies to ensure that I was getting the best deal. The rental process was quick and hassle-free, and their customer service team was available to answer all of my questions and provide valuable advice. I appreciated that they offered a wide range of rental options, including different types of cars and insurance coverage. I would definitely recommend Wisecars to anyone in need of a reliable and affordable car rental.
Dear Romina,
Thank you for your 5-star rating!
We always strive to offer you the best rates from the most known suppliers around the world, it's really nice to hear you could get a good deal with us!
Have a nice day.
Kind regards,
Rachel from Wisecars.
Wisecars exceeded my expectations in every way possible. Their website was easy to navigate, and I was able to find a great deal on a rental car for my trip. Their customer service team was friendly and knowledgeable, and they were able to answer all of my questions and provide valuable advice. When I needed to modify my reservation, the process was quick and straightforward, and I never felt like I was being charged hidden fees or costs. Overall, I was extremely impressed with Wisecars and would definitely use them again for any future car rental needs.
Dear Roman,
Thank you for sharing your Wisecars experience with us!
We're thrilled to hear our agents provided you with excellent assistance and can't wait to have you back the next time.
Have a nice day!
Kind regards,
Rachel from Wisecars.
Overall, I am quite satisfied, except for the additional costs.
I booked a car with Sixt for 3 days, as the offer was quite affordable, so I booked it right away. However, when I was in Scotland, I had to pay a location fee and a young driver fee of 300€ for the 3 days. In total, the car cost me 600€ for 3 days.
So, it wasn't a bargain, but it was not more expensive than other providers in general.
The car was as expected from Sixt - very new, clean, and with good service.
Dear Paul,
Thank you for your review!
We're glad you're satisfied with your rental. Please note that if you change your age through wisecars.com during the booking process, the system will show you the offers with any age-related fee included. If not, you will have to pay it additionally at the counter.
Have a nice day!
Kind regards,
Rachel from Wisecars.
Good service, no problems, right on time. We had a late flight and called from the airport when landed to be picked up. Shuttle arrived a few minutes later.
Dear Lasse,
Thank you for taking the time to leave us your feedback!
It's great to hear you experienced no problems during your rental and hope you give us another try in the future.
Have a nice day!
Kind regards,
Rachel from Wisecars.
Everything was perfect. The car was good for the needs I was looking for. Thank you!
Dear Sebastian,
Thank you for the amazing feedback!
We're glad your rental went smoothly and appreciate your business.
Have a nice day!
Kind regards,
Rachel from Wisecars.
After reading some of the reviews, I was a bit skeptical, worried about being in a foreign country with no car, but I had no problems. We got a brand new Avis car, a great price, quick and easy pick up and drop off at Shannon Airport.
Dear Yvonne,
Thank you for your review!
We're more than happy to hear your car rental went smoothly and hope you book again with us in the future.
Have a nice day!
Kind regards,
Rachel from Wisecars.
Van ontvangst tot en met inleveren was alles in orde / goede communicatie en een dienstverlenende houding bij vragen.
Beste Hendrik,
Bedankt voor je feedback!
We zijn erg blij om te horen dat je tevreden bent met je ervaring.
Prettige dag!
Groeten,
Rachel van Wisecars.
Vehículo en perfecto estado, superior al que se había reservado
Estimado Rafa,
Gracias por dejarnos tu opinión!
Nos alegra saber que estás satisfecho con tu experiencia.
Feliz día!
Saludos,
Rachel de Wisecars.
So glad that I stumbeled across Wisecars page. I have used many other services, but never been so satisfied. The whole process of renting a car with you was quick and easy. On top of that, when I asked a question beforehand about the service, I got a quick and thorough answer from your customer service. Glad to know that there are people who really care about their customers! :)
Dear Lisbet,
Thank you for taking the time to leave us your feedback!
We're more than happy to hear that you're satisfied with our services, we're always here for you in case you need further assistance!
Have a nice day.
Kind regards,
Rachel from Wisecars.
My experience was very good. Easy online booking and also great service from customer support.
Dear Marcus,
Thank you for the great feedback!
We're glad you had a good experience with us and hope you book again if the future.
Have a nice day!
Kind regards,
Rachel from Wisecars.
Good service!
Wisecars is an excellent car rental company that I highly recommend to anyone in need of reliable transportation. From the moment I first contacted them, their team was incredibly helpful and professional. They went out of their way to answer all of my questions and make the rental process as smooth as possible.
Dear Kai,
Thank you for sharing your customer service experience with the community!
It's great to hear that your rental went smoothly and our team could assist you in regards to any queries.
Have a nice day!
Kind regards,
Rachel from Wisecars.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Noah,
It's wonderful to hear that you had a positive experience with us! The availability of a wide selection of cars at competitive prices is definitely a plus when it comes to finding the right rental vehicle. Efficiency and organization are key factors when it comes to the pick-up process, and it's great to know that we excelled in these areas.
Have a nice day!
Kind regards,
Rachel from Wisecars.