• Winni

Winni

Overview

Winni has a rating of 2.52 stars from 1,827 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Winni most frequently mention customer care, next day, and order anything problems. Winni ranks 9th among Bakery sites.

  • Service
    175
  • Value
    174
  • Shipping
    166
  • Returns
    144
  • Quality
    165

This company does not typically respond to reviews

Positive reviews (last 12 months): 4.1%
Positive
2
Neutral
1
Negative
46
296
See all photos

What reviewers want you to know

Positive highlights

  • Love the customer service part and the options for making payment, either you are out of india or residing in india.
  • But their customer support person was so helpful he made me delivery possible and helped me a lot with his directions.

Critical highlights

  • No customer care, just name sake, All lines are busied out.
  • Never ever order anything from this website you will end up losing your Money and time.
How would you rate Winni?
Top Positive Review

“Great Thanks To winni.in for there on time delivery and dedicated customer support.”

Rihan J.
5/31/23

Hi friends at Winni i find the ordering process was seamless, and the delivery was prompt. winni.in's website is surely user-friendly, making it easy to browse and select chocolates from their extensive collection. The checkout process was hassle-free, and I received regular updates regarding the status of my order. The chocolates were delivered fresh and well-packaged, which speaks volumes about winni.in's commitment to customer satisfaction.

Top Critical Review

“Worst Service | Fake Reviews | Scamming Customers”

Ajay g.
2/14/24

These Guys are bunch of liars and there services are so pathetic and they scam customers by showing something else and they deliver something else. Please do not enable these services because they will fool you. They should 14-16 Flowers in the pic and they actually delivered only 5-6 flowers and they look so pathetic. OMG, just look at it I have uploaded it in the pictures. SHAME on you Fella's. Really disappointed in you and your pathetic services.

Reviews (1,827)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (199) customer care (166) customer support (124) time delivery (71) order anything (24) birthday cake (38) delivery person (12)
Thumbnail of user phanibhushanksa
1 review
0 helpful votes
July 16th, 2023
Verified purchase

I ordered a fairy lights with 20 photos. Expected delivery 12 th July, delivered 16th July. Bad customer service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aakritil
1 review
0 helpful votes
May 23rd, 2022
Verified purchase

Only unethical practises going on. I have order 4 things.
1 roses- some 3rd cheap flower delivered
2 mango premium cake- local cake was delivered
3 plant- dnt even get me started on the condition of the plant. Only soil received in a pot that too broken and in the carton ( yes they couriered a living plant) is was all soil soil.
4 statue- such bad finishing.

When asked the customer care they cut the call on your face. And no refund being issued only replacement option is there.

So much mental torture and insult in front of the relatives for whom gifts were ordered.

These companies should be banned from operations.

Tip for consumers:
Do not order from this website if u want peace and good products

Products used:
Flowers, cake, plant

Service
Value
Shipping
Returns
Quality
Thumbnail of user pujakumari1687
1 review
0 helpful votes
September 17th, 2023

Yesterday I placed an order with them to be delivered to Agartala.Some of the stuffs were missing and even pinata cake was missing the flowers shown in the pic.I also placed an order with them few months back and even then they missed candles.Anyway never ever with them as they don't even respond to the complain mail as well.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rohits108
1 review
0 helpful votes
May 5th, 2019

Whatever i m booked u send me the completly different design which is apprpx 450 cost only and i was booked high cost cake. Please dont do again with anyone else for build in market.

Thumbnail of user un3
1 review
0 helpful votes
January 2nd, 2019

Ordered a heart shaped black forest cake... but delivered a round black forest cake.
Disappointed
Delivery of the cake was prompt and timely... That can be appreciated.

Thumbnail of user viveks43
1 review
1 helpful vote
January 13th, 2019

Same cake which given order as per pic, is not received, it is different, a nd not written name on the cake

Thumbnail of user bt261
1 review
0 helpful votes
December 25th, 2022

I ordered a birthday cake for someone and they made a miniature mistake instead of writing Happy Birthday they wrote Happy Bairthday, the cale was delivered to someone as a surprise but my cake surely became i state of embarrassment, asked for compensation and spoke to customer service didn't seem like they actually cared about it….very bad experience

Tip for consumers:
Don’t buy it…very bad at customer service

Products used:
Cake

Service
Value
Shipping
Returns
Quality
Thumbnail of user surbhij3
1 review
0 helpful votes
January 12th, 2019

Late delivery. I ordered it to be delivered between 10 AM- 9PM and it was delivered after 10 PM. Moreover, the contacts provided on the website didn't respond when I explained them the issue. Poor service and customer relations.

Thumbnail of user malayk1
1 review
0 helpful votes
December 26th, 2018

Message not written on the cake though it was very clearly mentioned in order.it just destroys the very purpose of a surprise..

Thumbnail of user komalg2
1 review
1 helpful vote
July 1st, 2018

I ordered a butter scotch cake and they made spelling mistake on cake and they have high cake charges but they giving you 3rd class cake bought from local bakery the cake was worst. The customer executive are too bad they are not picking your call and not revert from your email. Worst experience in my life..

Thumbnail of user jasbirk12
1 review
2 helpful votes
July 23rd, 2020

Package was to include one teddy bear, which was missing in the package delivered. Also extra amount was charged for heart shaped cake, but the cake wasn't heart shaped.
Customer service sent me an email that number was not reachable and the order has been returned, but the same time order was delivered. That means total miscommunication between them and after four hours they sent an email that package has been delivered, if you were not able to deliver on time with all the items due to covid-19 issues, than these has to be mentioned in the email or a disclaimer should be put upon the website, that was missing, again a lack of communication. Overall not a good experience. Be transparent about the issues and take ownership of mistakes, just don't ask to put a review on the website when we are chatting with your customer service. Be professional in reality as you show on website and chat bot

Thumbnail of user jashasrid
1 review
0 helpful votes
January 12th, 2019

Cake upper design totally different which shows online i ordered three rose which i saw on net but they gave one rose on top amd must disappointing thing they handover the cake on bad condition like they bring some cloth not so carefull and smudge my surprise cake for my mother. Not happy at all.

Thumbnail of user shobb
1 review
0 helpful votes
June 27th, 2018

I ordered an eggless cofee+chocolate cake with the following description on it -
"The perfect combo of the coffee, chocolate and whipped cream can definitely make everyone fall heels over head with this cake. The entire cake is covered in the colour of chocolate and coffee that can make you go WOW. This super delicious cake comes with the chocolate beaming on sides, caramel lining".

All I got was a white cream cake with NO personal message on it. This cake was delivered by "CAKE TREASURES, Velachery". This shop doesn't care to deliver what I ordered, how could I believe that they cared to deliver an EGGLESS cake?
And. I ordered a GREY teddy bear whereas a dark yellow one was delivered.
I have given 2 stars because the bread of the cake tasted good.

I tried to write an review on http://trustedcompany.com but they didnt post it saying I have reviewed Winni in the past 30 days and can post my review after 29 days. This is a ridiculous lie coz this is my first order with winni and is my first ever feedback!

Service
Quality
Thumbnail of user harshits6
1 review
0 helpful votes
February 2nd, 2019

Didn't provide the service as expected.
Message on Card was delivered personally
On WhatsApp not on the card. Everything was so unprofessional that anyone would love to order the cake from swiggy or zomato itself.

Thumbnail of user rachnaw
1 review
4 helpful votes
January 20th, 2019

The cake was supposed to have Happy birthday Mummy on it but thr was nothing. Also it did not feel like a truffle. It had too much cream

Thumbnail of user preethis3
1 review
0 helpful votes
April 24th, 2019

I have ordered cake for my husband birthday
I want to say thank you for midnight timely delivery, taste was too good.
I have disappointed with presentation it was poor the message what I have given to write on cake was different, cake condition was not good and it was melted when I have received. Apart from ok

Thumbnail of user aayushim2
1 review
0 helpful votes
October 1st, 2020

I ordered for a cake on 17th sept to be delivered on 1st oct. I was very excited for the cake i chose ( fluttery butterfly). After ordering a cake for 6000/-, silly me wanted to read all the reviews and they were pretty bad!
I got scared whether my cake will be delivered or not.

IT WAS DELIVERED BUT A BIT LATE

Now I don't know whether i should thank them for atleast delivering on the same day ( because the reviews said otherwise) or i should complain because the cake didn't look like the one they showed. Hahaha!

Thumbnail of user shivangik1
1 review
0 helpful votes
April 17th, 2019

They support their vendors more than the customers. Not at all satisfactory with the service. Big regret. Bought at ahmedabad, not sure how it is in other cities.

Thumbnail of user dikshar4
2 reviews
1 helpful vote
November 4th, 2018

Disheartened with winni services as i ordered a bouquet bt it was not delivered on time and they kept fooling me fr almst 6hrs by saying they r just going to deliver wthin 15mins though bouquet ws beautiful bt i ws totally frustrated with d services n d communication wth them

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From the business

Winni provides best cake delivery service across 480 cities of India. Choose Winni for flowers delivery, cake delivery for birthday, anniversary occasion and get same day delivery, midnight delivery, fixed time delivery options

Company Representative

Thumbnail of user winni
Winni G.
Cake Delivery Service in Bangalore
Typically does not respond to reviews
Send Flowers, Cakes, and Gifts Online Anywhere Anytime. Top-Rated online Florist India. We Deliver, On Time - Every Time! Amazing Combos Delightful and Pocket-Friendly. Shop Now. Gifts For Every Occasion. Easy & Safe Shopping. Same Day + Free Delivery. India Wide Fast Delivery. No Hidden / Extra Charges. Special Valentine Gifts. So, send flowers/cakes to your loved one anywhere in India in no time with Winni and surprise them now! Winni also specializes in "make it surprise - Online cake delivery in Bangalore, Chennai and around 550+ cities in India.

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