Winni has a rating of 3.0 stars from 1,833 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Winni most frequently mention customer care, next day, and order anything problems. Winni ranks 1st among Bakery sites.
Never ever order from Winni. Ordered and delivered item's photos attached here. The item was ordered as a surprise gift and completely spoiled the special occasion
Date of experience: November 16, 2024
Never order anything from this website. Poor quality flowers and ignorant customer service.
Broken and dead flowers delivered
Date of experience: November 30, 2024
I ordered a product on the 16th, which showed a tentative delivery date of the 20th of September. When I checked on 20th, it is still saying waiting fulfilment. This is an extremely pathetic service. It was a birthday gift. Moreoever, when I speak to the WhatsApp customer care, it was not helpful and rude. Never order from here.
Date of experience: September 20, 2024
They took order. Didn't deliver the product and updated status as delivered. While chatting, not assigned agent and that person never responded. Fake website, don't buy.
Date of experience: August 19, 2024
They charged 250rs for delivery within 2hrs between 11pm to 11:59 pm and they returned the cake without delivering saying customer didnt answer the call And when we called them back they were asking to pay again for delivering next day.
Date of experience: August 22, 2024
Never ever order cake from this place. Very misleading place. They will show you something and send you something else. Unprofessional and pathetic behavior by customer care. Don't ruin your day.
Date of experience: June 21, 2024
I had a terrible experience with an order I placed this morning at 10 AM. My order ID is **************. The seller's portal showed that it was delivered at 9:37 PM, but I did not receive the product. Furthermore, some products were missing and the one I did receive was damaged. I tried contacting their customer service several times, but no one answered or responded. I strongly advise against purchasing anything from them. It seems like they are engaging in fraudulent activities.
Date of experience: February 14, 2024
The company is fraud. They took 50 Rs extra for delivery within 2 hrs. However no delivery at all. No response from the customer care and no one bothers to reply. No response on email. Strictly Avoid. Its waste of money.
Tip for consumers:
The company is fraud. They took 50 Rs extra for delivery within 2 hrs. However no delivery at all. No response from the customer care and no one bothers to reply. No response on email. Strictly Avoid. Its waste of money.
Products used:
Cakes, Bouquet, Chocolates.
Date of experience: February 14, 2024
Very bad experience with Winni. Ordered Black Forest cake and finally got delivered strawberry flavour with very bad taste. Total waste of time and money. Occasion got fully spoiled. In addition few items were missing ( magic candle, rose petal spray and chocolates). Never ever recommend winni. The same review being written in mouth shut, google etc. Thanks for making us fool. (Order ID: ************** DRDO 22.11.2023)
Tip for consumers:
Very bad experience with Winni. Ordered Black Forest cake and finally got delivered strawberry flavour with very bad taste. Total waste of time and money. Occasion got fully spoiled. In addition few items were missing ( magic candle, rose petal spray and chocolates) . Never ever recommend winni. The same review being written in mouth shut, google etc . Thanks for making us fool. (Order ID: *******58974 DRDO 22.11.2023)
Products used:
Very bad experience with Winni. Ordered Black Forest cake and finally got delivered strawberry flavour with very bad taste. Total waste of time and money. Occasion got fully spoiled. In addition few items were missing ( magic candle, rose petal spray and chocolates) . Never ever recommend winni. The same review being written in mouth shut, google etc . Thanks for making us fool. (Order ID: *******58974 DRDO 22.11.2023)
Date of experience: November 22, 2023
Worst service ever. Not first time actually. First time we thought they may be tried and would have made mistake.
First time we ordered for one delivery to our parents for wedding anniversary and they didn't delivered and the reason was surprising actually. We wanted to give it as a surprise then why they have to contact them for delivery.
Again we tried second time for one of our friend on Valentine's Day and the items delivered was really affected our relationship with them. This company really cheating and making money. When we complained they told they will refund INR 400/- back and we rejected it.
I never recommend this company to anyone… worst service ever. Items ordered and what they delivered is attached.
Date of experience: February 17, 2024
Today I ordered a cake, a Bouquets, and a birthday a mug for my wife's birthday! I ordered it from abroad to be delivered to Kolkata. This guy did not deliver the mug and did not report missing items. When I called them from abroad, they held the line for long and misbehaved with me when I wanted to report fraud. Now they are saying that they will refund or deliver missing item. They also mentioned that they emailed me about the missing item but it's not true. My question is why they confirmed full delivery where they did not deliver all the item and misbehaving when a customer call to report the monkey business. The quality of the flower and cake was very bad. They do not send for reviews with this type of monkey business and there is no option to write review unless they allow. It shows that it is part of their business technique. The show reviews only good deliveries. I am attaching screen short of delivery update. My email address is *******@yahoo.com and I can be contacted.
Tip for consumers:
They are fraud
Products used:
Today I ordered a cake, a Bouquets, and a birthday a mug for my wife's birthday! I ordered it from abroad to be delivered to Kolkata. This guy did not deliver the mug and did not report missing items. When I called them from abroad, they held the line for long and misbehaved with me when I wanted to report fraud. Now they are saying that they will refund or deliver missing item. They also mentioned that they emailed me about the missing item but it’s not true. My question is why they confirmed full delivery where they did not deliver all the item and misbehaving when a customer call to report the monkey business. The quality of the flower and cake was very bad. They do not send for reviews with this type of monkey business and there is no option to write review unless they allow. It shows that it is part of their business technique. The show reviews only good deliveries. I am attaching screen short of delivery update. My email address is *******@yahoo.com and I can be contacted.
Date of experience: March 17, 2024
They never deliver my order and marked it delivered.
When I tried to contact them the customer support executive rudely told me to do whatever I can do. The product marked delivered on their system and they didn't have any proof of delivery.
Date of experience: February 16, 2024
Our Valentine's Day order was a disappointment from start to finish. We had eagerly awaited the delivery of a cake, bouquet, and bamboo plant for the special occasion. However, our anticipation quickly turned to frustration. Firstly, the cake arrived a day late, on the 15th instead of the 14th. When it finally came, it was nothing short of disappointing – resembling a cheap, unappetizing creation one might find at a roadside bakery. The flowers, too, were lackluster, exhibiting signs of age and haphazard packaging.
To add insult to injury, the bamboo plant we ordered was nowhere to be found in the delivery. What's worse, attempts to contact the company were futile; they neither informed us of the delay nor bothered to answer our calls. This experience left us deeply dissatisfied and disillusioned. In all honesty, it was the worst online shopping experience we've ever had.
Date of experience: February 15, 2024
These Guys are bunch of liars and there services are so pathetic and they scam customers by showing something else and they deliver something else. Please do not enable these services because they will fool you. They should 14-16 Flowers in the pic and they actually delivered only 5-6 flowers and they look so pathetic. OMG, just look at it I have uploaded it in the pictures. SHAME on you Fella's. Really disappointed in you and your pathetic services.
Products used:
It is clearly mentioned in the invoice copy and I have actually uploaded what was shown in the image while buying and what was delivered.
Date of experience: February 14, 2024
I had placed an order for valentines day for my wife stays in india.Delivery scheduled on14th feb.
There is no updates on delivery and there is no such contact numbers which shows on the web to connect.Spoiled the celebration.I lost my money.I beleive its a scam.I have written several mails in this regard and also sent watsapp messges but zero response
Tip for consumers:
Pls donot ever loose your money ordering in winni-I think its a scam
Date of experience: February 14, 2024
I have ordered for premium cake half Kg costing 1000/-, but they delivered an inferior product belatedly. We did not receive satisfactory reply for our complaint to their customer care. Don't order from Winni
Date of experience: December 1, 2018
Order number **************,
It was one of my worst experience ever.
I will not recommend it to anyone.
It was a third class cheap quality cake delivered for 1099 rupees.
They should be booked on fraud and cheating charges.
Products used:
Cake
Date of experience: May 24, 2021
Worst experience... order ID **************
Booked for a premium chocolate cake and red flowers,
Delivered unprofessionally prepared cake without greetings and pink colour flower.
Guys avoid winni app... these people are fraud... they charge you in premium rates and provide cheap service... I will never recommend any more service from winni... I gave them plenty of time to do a replacement and they completely hesitated it stating they dont assure any quality in services.
Date of experience: January 26, 2021
What a disastrous service! I placed an order for a flower bouquet and 2 small indoor plant a week ago. I received the bouquet on the same day but the plants I just received it today in a very bad state. The condition is so bad that it looks dull & dead to me. I was informed that these plants are courier product hence it might take time but a whole long week? No way to contact them as well, therefore I am writing my horrible experience with winni here. Picture attached!
Date of experience: November 3, 2020
Winni, the best place for you to make every moment unique by adding some beautiful surprises in it. It has gifts like cakes, flowers, accessories, soft toys, etc. that can express every moment of your life. After serving in India for many years now, they have also moved to other countries. Some of the international places where you can get their delivery services are Australia, UK, USA, UAE, Canada, and many other countries. They assure you to provide their excellent service with 100% satisfactory guaranteed
Date of experience: October 23, 2019
Cake upper design totally different which shows online i ordered three rose which i saw on net but they gave one rose on top amd must disappointing thing they handover the cake on bad condition like they bring some cloth not so carefull and smudge my surprise cake for my mother. Not happy at all.
Date of experience: January 12, 2019
I placed an order for a Birthday cake & paid extra for mid-night delivery between specific time.
Unfortunately, it was delivered late despite paying extra. The cake a not message on it as request. It was plain cake as one gets in bakery shops.
Not very impressive. Need to show more professionalism.
Date of experience: June 29, 2019
Everything about them is perfect. They provide every delivery on time. They are never late. The customer support is very much responsive on time. But only one thing which i disliked about them is they say their delivery is free before adding things to cart and as soon as you check out they charge you delivery fee.
Advice:- if you want to charge delivery fee then please be crystal clear from your end if people like it they will take it if not they won't it's better to be clear from your end rather than hiding things.
Apart from that every occasion they made it beautiful experience for me and my closed ones.
Thank you anyways and please be clear like water. You are doing good work not cheating.
Tip for consumers:
Everything is perfect apart from their delivery charges which states its free but its chargeable.
Products used:
Cakes flowers cards
Date of experience: December 14, 2022
Only unethical practises going on. I have order 4 things.
1 roses- some 3rd cheap flower delivered
2 mango premium cake- local cake was delivered
3 plant- dnt even get me started on the condition of the plant. Only soil received in a pot that too broken and in the carton ( yes they couriered a living plant) is was all soil soil.
4 statue- such bad finishing.
When asked the customer care they cut the call on your face. And no refund being issued only replacement option is there.
So much mental torture and insult in front of the relatives for whom gifts were ordered.
These companies should be banned from operations.
Tip for consumers:
Do not order from this website if u want peace and good products
Products used:
Flowers, cake, plant
Date of experience: May 23, 2022
The presentation was extremely important for us, and we chose the cake based on the image. But the cake delivered to us looked completely different and very very basic. We added our own cake topper and kitkat bars on the cake to make it look ok. The deceiving image deserves 1 star, but the cake was tasty so giving 3 stars for that.
Date of experience: January 8, 2019
Winni provides best cake delivery service across 480 cities of India. Choose Winni for flowers delivery, cake delivery for birthday, anniversary occasion and get same day delivery, midnight delivery, fixed time delivery options
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