Wink Beds has a rating of 3.7 stars from 2,029 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm and great experience. Wink Beds ranks 1st among Mattress sites.
I ordered this for my move to Pensacola Florida after my divorce. Will not be able to review until I move March 1st.
Packaged very well and delivery was quick. Great communication from purchase to delivery. FAQs were very helpful as well.
Overall quite good. I knew by the answers I received that I wasn't just a number. That was gratifying. Thanks for that.
Everything is fine with the mattress but the bundle wasn't in the box. Is it being shipped separately?
Wink has been great so far. Just got the matress and it is amazing so far. Customer service has been great and the company seems to really care.
WinkBed is easy to order. We got it even sooner than we thought. It is so easy to setup. We love Wink Beds!
Simple. Fast. Easy to order. Easy to maneuver compared to a regular mattress. Easy to make the bed and tuck in the sheets. And heavenly to sleep on.
I went to the local display store that carried WinkBed and ordered on in soft which arrived by shipment two weeks later.
Thanks for offering this exchange service, since I couldn't try the various firmness options in a brick and mortar store
This is our second winkbed luxury firm. We love them both! But basic dimensions should be available on Website.
Charged for 2 bed frames while ordering 1 mattress. Didnt see any option to correct order placed on Saturday
Tried one a few years back. The luxury firm is our favorite. Use Them on guest beds in air bnbs - nothing but compliments!
EXCELLENT! I am beyond pleased, that WinkBed honors their warranty and takes action promptly and courteously. Very very well done! Top notch company!
My experience lived up to the other reviews I read before purchasing the Luxury Firm Queen mattress.
We couldn't believe our mattress (which was delivered in ten days!) fit in the box that arrived on our porch, but it did! We didn't receive the special opener with our package, but with careful use of our trusty scissors we were able to get it opened and positioned on our platform. I really wish the mattress had handles. It was very tricky manipulating it around. I don't know how we will ever move it if we buy a new house. There was just a faint scent of ungassing, but that dissipated quickly. At first, I thought the SOFTER mattress would be too soft for us, and was wondering if we made a mistake and should have ordered a firmer model especially for my husband who sleeps on his back (I am a side sleeper). When we laid down we sunk in a little, which was a huge change from our Sleep Number bed that never felt good for me as a side sleeper. So we are still skeptical about the level of softness, and it has only been three days sleeping on the mattress, but the last three nights my husband hasn't snored (he usually keeps me awake impersonating a wild bore) and my back shoulder pain is going away. What at first seemed like sinking into the abyss, is now a warm hug that I look forward to. It is plush on top, but it is still firm and both my hubby and I are surprised at how quickly we are transitioning to liking this bed. I also like a taller mattress and I am enjoying the height. As a side sleeper, my old bed wasn't very firm along the sides, and I always felt like I was going to slide off the bed. Our Wink is very sturdy. The only thing I was disappointed in is the bedding collection bundle we received. The fitted sheet we received had a hole in the seam right out of the package and the sheets feel weird. They have an unusual grip that sticks to us. If I had paid for these separately, I would have sent these back. But as for the bed, so far I am loving not waking up to back pain! I was so weary of buying a mattress without trying it out, but so far the experience is surprisingly wonderful!
Happy to be a return customer! Purchased the soft mattress for a different bed.
We unboxed our Winkbed last night, so this review only has one night of sleep's worth of experience, but so far, so good! Very comfortable mattress.
I had great and very knowledgeable help Tori and Dan that helped me make the firmness I needed! Thanks Tori and Dan!
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Purchased our bed almost two years exactly. Don't do it. This is the worse bed I've ever had. The support wears away after a year or so resulting in a big dip in the middle. We've resorted to using a pillow top but even this doesn't help. I find myself constantly slopping towards my husband even with the topper. This mattress was so expensive so it's a shame a new one will be needed so soon. If you look at reviews on amazon you'll see similar complaints. I honestly don't know how they have any good reviews. They must be fake because I am having a totally different experience. Lying awake at this very moment because of how uncomfortable this bed is.