Wink Beds has a rating of 3.7 stars from 2,029 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm and great experience. Wink Beds ranks 1st among Mattress sites.
Great. Very happy with purchase. Bed feels hotel quality. Love that it was made to order and stoked on the lifetime warranty. This is a good company.
Mattress is excellent but did not ship in the advertised 3-5 days. Would still recommend Wink Beds to others
Good customer service so far. Still planning to follow up about torn fabric on our foundation frame. We'll see how that goes.
The rep in Columbus was very knowledgeable, professional and understood my reason for needing a different mattress
Quick and easy! I'm happy I picked this bed instead of the others that were recommended. Website did crash while trying to change order though.
I love my winkbed. This is my second one and it's firm and supportive yet I feel like I'm floating on it because of all the layers of cushion
Great bed! Super supportive, and firm. Just what we were hoping for.
I highly recommend WinkBed. The selection, purchase and delivery process was all quick and easy. The bed is super comfortable.
Great experience and customer support.
EcoCloud Hybrid best mattress I have ever owned and I've owned way more than most.
Easy to maneuver and seems secureVery well packaged and arrived on schedule, looks like quality workmanship.
Return customer... second bed.
This one is for Guest Room.
Fantastic bed... no more back pain for this side sleeper!
Thx WINKS ;)
Placed order on Monday. Tuesday got an email it was being built. Wednesday afternoon was shipped. Friday it was here. Easy peasy!
Excellent and complete information and specifications. Easy install and so far so good but think we should have gone with a pillowtop
We bought Wink Bed mattresses for every bed in our house. We wouldn't have any other! The best most comfortable luxury mattress in the market.
The Winkbed Plus mattress was received 8 days from the date ordered. It's a beautifully constructed mattress.
I had some questions and Robert iin customer service was knowledgeable and answered all my questions.
Ok experience but the specs in the mattress page doesn't say that there is latex foam in the winkbed plus.
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Purchased our bed almost two years exactly. Don't do it. This is the worse bed I've ever had. The support wears away after a year or so resulting in a big dip in the middle. We've resorted to using a pillow top but even this doesn't help. I find myself constantly slopping towards my husband even with the topper. This mattress was so expensive so it's a shame a new one will be needed so soon. If you look at reviews on amazon you'll see similar complaints. I honestly don't know how they have any good reviews. They must be fake because I am having a totally different experience. Lying awake at this very moment because of how uncomfortable this bed is.