Wink Beds has a rating of 3.7 stars from 2,029 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm and great experience. Wink Beds ranks 1st among Mattress sites.
Could not have been better. Easy to order, fast delivery, very communicative with updates. Love my wink!
Wonderful responsive Company received the product quickly responded to all information inquiries and a we are very happy customer
Overall experience was good but it's a personal preference that we will have to return one of the twin XL mattresses
A very easy purchase process with quick delivery. Warning: This mattress is heavy, plan on having help installing it.
Purchasing process so far very good. We are still evaluating the mattress and may likely need to return.
"Ships in 7-10 days" and then ships out basically the following business day. I would have held off on ordering it if y'all were just honest.
Would have preferred that you take old bed away. But turns out trash service will do it for $10, which is great
Delivered a little later then I wanted, but overall experience was great. They Wink follows up on all enquiries.
Very satisfied with quick delivery of product, I don't believe they gave me the military discount though.
Good communication and timely delivery. So far, quality of bed is as promised. Would recommend to a friend.
It was a very easy purchase. The issues that showed up upon arrival were immediately addressed and remedied.
Always a risk when buying by description. You need to describe your product much better. Very unhappy with this purchase.
Everyone should try to use Wink beds at least once. You will feel great comfort and better sleep on this.
Seems good. Easy un-boxing. Everything looks as expected. First night was great. Hope it stays that way.
Fast and easy construction.
Superb handmade quality.
Received all components within a reasonable amount of time.
Always a good experience with Wink Beds. My bed and mattress protector are excellent products. I would definitely buy them again.
Great bed, fast easy delivery. The mattress came rolled in a box that one person could carry. Nice, thanks!
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Purchased our bed almost two years exactly. Don't do it. This is the worse bed I've ever had. The support wears away after a year or so resulting in a big dip in the middle. We've resorted to using a pillow top but even this doesn't help. I find myself constantly slopping towards my husband even with the topper. This mattress was so expensive so it's a shame a new one will be needed so soon. If you look at reviews on amazon you'll see similar complaints. I honestly don't know how they have any good reviews. They must be fake because I am having a totally different experience. Lying awake at this very moment because of how uncomfortable this bed is.