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WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.


winkbeds.com
Founded in 2015
Miami, Florida, United States
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Wink Beds Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.

This summary is generated by AI, based on text from customer reviews

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6,868 reviews

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California
1 review
0 helpful votes
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Love the design
March 17, 2023

Love the design. Best bed for bad backs. The bed arrived about two days after the platform and both were early, arriving a week after my order was placed.

Date of experience: March 17, 2023
California
1 review
0 helpful votes
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I wished the delivery person placed the box near my door because it was rainy that day and they left the box resting at the stairs and I feel like if I wasn't at home, it could have gotten very wet. It was heavy and a bit difficult to bring up the stairs. I think for the high price tag, it would have been nice for the bed to be placed near the door.

Date of experience: March 15, 2023
North Carolina
1 review
0 helpful votes
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Favorite bed company by far
March 15, 2023

Favorite bed company by far. Made in USA and super comfortable. Second bed purchased from them.

Date of experience: March 15, 2023
Minnesota
1 review
0 helpful votes
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A good purchasing experience
March 14, 2023

A good purchasing experience. I probably would not have bought an on-line only advertised bed, that doesn't have a brick and mortar showroom where I can check out the matress before buying it. But I discovered the on-line matress showroom in Mpls, and going there to see and feel the product in person sealed the deal for me.

Date of experience: March 14, 2023
Washington
1 review
0 helpful votes
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I Ordered online but due to being a repeat customer I was given an additional $200.00 off by the agent on the phone. Great experience and service. Thank You Winkbeds!

Date of experience: March 14, 2023
Maryland
3 reviews
0 helpful votes
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Great customer service and product! I was hesitant to order but wish I had done so earlier.

Date of experience: March 14, 2023
New York
1 review
0 helpful votes
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Good customer service so far
March 13, 2023

Good customer service so far. Still planning to follow up about torn fabric on our foundation frame. We'll see how that goes.

Date of experience: March 13, 2023
Florida
1 review
0 helpful votes
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We Have had 2 wink beds for over 2 years and they have been some of the best mattresses we have ever owned.

Date of experience: March 13, 2023
Texas
1 review
0 helpful votes
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It was easy to shop on the website and i had no problems ordering.

Date of experience: March 12, 2023
Texas
1 review
0 helpful votes
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Pretty seamless besides the addition of the environmental Fund... which I have no idea what it does.

Date of experience: March 12, 2023
Massachusetts
1 review
0 helpful votes
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I bought this for my adult daughter who lives with us. First impression is that she regrets not choosing the firm mattress. She will try it for a couple of weeks to see how it goes.

Date of experience: March 11, 2023
Minnesota
2 reviews
0 helpful votes
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Great experience so far!
March 10, 2023

Great experience so far! The bed is comfortable, our backaches are gone and we can lay on our sides without shoulder pain!

Date of experience: March 10, 2023
New York
1 review
0 helpful votes
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Seamless!
March 10, 2023

Seamless! High quality product and a big upgrade from the last mattress!

Date of experience: March 10, 2023
Texas
1 review
0 helpful votes
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Mattress is good except dips right where I need more support for lower back

Date of experience: March 9, 2023
Alabama
1 review
0 helpful votes
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The shopping experience was good, but the bed is extremely hard. I thought that it would have some memory foam cushion and it has 0. After 5 mins on the bed my joints were aching. I had to go to Costco and by a memory foam topper. I will be calling customer service to return it.

Date of experience: March 8, 2023
Florida
1 review
0 helpful votes
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Easy and informative site
March 7, 2023

Easy and informative site. Easy to place order and follow progress from start to delivery.

Date of experience: March 7, 2023
Colorado
1 review
0 helpful votes
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I didn't see the delivery truck show up and they did not deliver to my door where I could try and get it in the house. Instead, they left it on my driveway. They did not even ring the doorbell to alert me of the delivery. The box is torn. I'm hoping the plastic inside is in tact.

Date of experience: March 7, 2023
Massachusetts
1 review
0 helpful votes
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Process seemed to go easily for the ordering, tracking, etc. Terms for return seem very, very reasonable, and appropriate in light of buying something sight unseen and untried. Regardless, terms are very good and hope I don't need to take advantage of them. My only comment is that credit card is charged at time of purchase, not at time of shipment. That is probably disclosed someplace in all the legal terms, it just took me aback. Otherwise, easy process, thank you

Date of experience: March 7, 2023
New York
1 review
0 helpful votes
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Ordering was easy, but the insurance process so far has been difficult. Hopefully with the info you sent in this email, I can resolve the problem.

Date of experience: March 7, 2023
Georgia
1 review
0 helpful votes
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I was so excited about our Wink Bed purchase and it has only continued to get better and better as we sleep on it! This was by far the most nerve wracking experience but I had full trust in Wink Bed to provide a quality product that would help us ease pain and overall improve upon our sleep and life. Thank you!

Date of experience: March 6, 2023