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WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
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Love the design. Best bed for bad backs. The bed arrived about two days after the platform and both were early, arriving a week after my order was placed.
I wished the delivery person placed the box near my door because it was rainy that day and they left the box resting at the stairs and I feel like if I wasn't at home, it could have gotten very wet. It was heavy and a bit difficult to bring up the stairs. I think for the high price tag, it would have been nice for the bed to be placed near the door.
Favorite bed company by far. Made in USA and super comfortable. Second bed purchased from them.
A good purchasing experience. I probably would not have bought an on-line only advertised bed, that doesn't have a brick and mortar showroom where I can check out the matress before buying it. But I discovered the on-line matress showroom in Mpls, and going there to see and feel the product in person sealed the deal for me.
I Ordered online but due to being a repeat customer I was given an additional $200.00 off by the agent on the phone. Great experience and service. Thank You Winkbeds!
Great customer service and product! I was hesitant to order but wish I had done so earlier.
Good customer service so far. Still planning to follow up about torn fabric on our foundation frame. We'll see how that goes.
I bought this for my adult daughter who lives with us. First impression is that she regrets not choosing the firm mattress. She will try it for a couple of weeks to see how it goes.
Great experience so far! The bed is comfortable, our backaches are gone and we can lay on our sides without shoulder pain!
The shopping experience was good, but the bed is extremely hard. I thought that it would have some memory foam cushion and it has 0. After 5 mins on the bed my joints were aching. I had to go to Costco and by a memory foam topper. I will be calling customer service to return it.
Easy and informative site. Easy to place order and follow progress from start to delivery.
I didn't see the delivery truck show up and they did not deliver to my door where I could try and get it in the house. Instead, they left it on my driveway. They did not even ring the doorbell to alert me of the delivery. The box is torn. I'm hoping the plastic inside is in tact.
Process seemed to go easily for the ordering, tracking, etc. Terms for return seem very, very reasonable, and appropriate in light of buying something sight unseen and untried. Regardless, terms are very good and hope I don't need to take advantage of them. My only comment is that credit card is charged at time of purchase, not at time of shipment. That is probably disclosed someplace in all the legal terms, it just took me aback. Otherwise, easy process, thank you
I was so excited about our Wink Bed purchase and it has only continued to get better and better as we sleep on it! This was by far the most nerve wracking experience but I had full trust in Wink Bed to provide a quality product that would help us ease pain and overall improve upon our sleep and life. Thank you!
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Big guy, 365lbs, twin xl, and after 13 months, it's really like new. It's softened just a bit, but no sagging or anything. I can tell because as I side sleep for an hour or so, my arm no longer falls asleep where my shoulder pushes down into the mattress. Best mattress purchase ever, works perfectly for me and being a big guy, I had almost given up hope.