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From the business
WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
Wink Beds Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
This summary is generated by AI, based on text from customer reviews
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The decision making process was seamless using information contained on the Wink website. After considering several different manufacturer/retailers we decided on Wink because (1) it high rank among its competitors and (2) high mattress firmness availability. My wife has back problems and we needed a very, very firm mattress
I worked with a woman named Caroline to resolve my issue of a lost remote and she could not have been more helpful!
EXCELLENT! I am beyond pleased, that WinkBed honors their warranty and takes action promptly and courteously. Very very well done! Top notch company!
I ordered a Winkbed and then decided to cancel the order. Customer Service was very helpful in telling me how to return the order and refunding my money. I was very pleased with their service in that regard.
The mattress was very easy to order. Good communication on delivery.
So far super easy, comfortable and as the nights go on I'm getting better rest each night. Thank you Wink Beds
Site was straightforward and purchase was quick and easy
So far it's pretty good! Just the softness I need but still has support for my bad back
Only had it for a week but comfortable. Easy to set up.
I was worried about the delivery. I purchased a king size mattress. I live in a walk-up second story condominium. But the delivery came on a Saturday and the UPS guy and I were able to get the boxed mattress inside the front door which was easier than I expected.
And the mattress itself is terrific so far.
Easy on line ordering, they frequently sent emails on the status of manufacturing and shipping which was a pleasant surprise
Bed was quickly delivered, happy with the experience.
Very easy to purchase. Hopefully bed will work out!
Easy to navigate, understand and order. Shipping was timely. Totally happy with the process.
Great, very easy and timely. Bed came quickly and set up was easy
So far we like it. Will continue to test. Not sure why you require a minimum of 50 words. Seems like a barrier to, what I'm already sure, is a challenge to get responses. Maybe that should be updated.
Great website. Clear and easy to use. Great return policy and the way it was delivered was so ideal. The container was easy to manage. This might sound weird but if Apple made a mattress, it would be like the Wink Bed. Just a great product.
Easy ordering process and the bed came quickly. 5 stars!
Prompt delivery. Easy to unpack. Very comfortable.
The only bad part was ups breaking the box. It's a heavy mattress so instead of carrying the box it was moved which from the looks of it damaged the box. Lucky winked beds packaged it nicely
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members