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WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
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Great company and mattress. I am a combo sleeper (side and stomach). So far this mattress meets my needs and its cooler than my previous all memory foam mattress.
Right now it is super super comfortable I love it. My previous bed I had really bad shoulder pain, but just resting in the Winkbed absolutely no pain, I have bone on bone in my shoulder and there is no pain resting on this bed. I have the plus firm size queen. I had 4 men to help great neighbors, it only took about 20mins including putting out the old bed and putting up the new. If you are hesitating do not hesitate hurry and get one. I was able to get financing which I was shocked! You may not need that many people to assemble, 2 would be good. I just wanted to make sure I had enough help. Looking at the videos to assemble helped also. It's super easy just take out of box and cut plastic and roll out on bed frame. Super easy
WinkBed is easy to order. We got it even sooner than we thought. It is so easy to setup. We love Wink Beds!
Delivery was a mess. The mattress showed up in the rain without any outer packaging. No box, no instructions, just a very large, poorly wrapped mattress.
Easy and super comfortable bed. Best bed I ever had.
Extremely easy to order - seamless delivery, and easy set up.
Shopping was fine and was delivered on time. I have not made up my mind if this is the mattress for me. Few more weeks I will know if i need to return it.
Couldn't be happier with my purchase and with the entire experience with wink beds support team on getting my mattress delivered on time. Setup of the base was easy and the mattress feels great
Magical and miraculous. The bed was heavier than I expected, but once I opened it I understood why.
It is too early to rate the bed at this point. The bed in the store was very soft. Our bed is getting better, but the break in is more significant that we expected and it isn't there yet.
Awesome quality and comfort for a great price. Great nights sleep.
Fine, except for the Mattress environmental fee I paid
Fine, except for the Mattress environmental fee
Very professional and helpful throughout the purchase and exchange process.
The quality of the product is excellent.Customer service reps knowlegeable and prompt
With replies. It was super easy working with Winkbeds.
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Big guy, 365lbs, twin xl, and after 13 months, it's really like new. It's softened just a bit, but no sagging or anything. I can tell because as I side sleep for an hour or so, my arm no longer falls asleep where my shoulder pushes down into the mattress. Best mattress purchase ever, works perfectly for me and being a big guy, I had almost given up hope.