Sitejabber Website Reviews and Complaints
business logo of Wink Beds

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.


winkbeds.com
Founded in 2015
Miami, Florida, United States
How would you rate Wink Beds?
grey star
grey star
grey star
grey star
grey star

Wink Beds Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

6,852 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Aileen X.
Unfollow Aileen X.
Send Message
Share Review
Report Review

We love our Wink s and now can enjoy three of them.

Date of experience: May 23, 2023
South Carolina
1 review
0 helpful votes
Follow bruce U.
Unfollow bruce U.
Send Message
Share Review
Report Review

All good
May 22, 2023

All good. Sliced up my old pillow top mattress, gave springs to charity for metal recycle

Date of experience: May 22, 2023
California
1 review
0 helpful votes
Follow Arlen C.
Unfollow Arlen C.
Send Message
Share Review
Report Review

Great company and mattress
May 22, 2023

Great company and mattress. I am a combo sleeper (side and stomach). So far this mattress meets my needs and its cooler than my previous all memory foam mattress.

Date of experience: May 22, 2023
Hawaii
1 review
0 helpful votes
Follow Dorese Z.
Unfollow Dorese Z.
Send Message
Share Review
Report Review

Right now it is super super comfortable I love it. My previous bed I had really bad shoulder pain, but just resting in the Winkbed absolutely no pain, I have bone on bone in my shoulder and there is no pain resting on this bed. I have the plus firm size queen. I had 4 men to help great neighbors, it only took about 20mins including putting out the old bed and putting up the new. If you are hesitating do not hesitate hurry and get one. I was able to get financing which I was shocked! You may not need that many people to assemble, 2 would be good. I just wanted to make sure I had enough help. Looking at the videos to assemble helped also. It's super easy just take out of box and cut plastic and roll out on bed frame. Super easy

Date of experience: May 21, 2023
Pennsylvania
1 review
0 helpful votes
Follow Tina O.
Unfollow Tina O.
Send Message
Share Review
Report Review

WinkBed is easy to order
May 21, 2023

WinkBed is easy to order. We got it even sooner than we thought. It is so easy to setup. We love Wink Beds!

Date of experience: May 21, 2023
Colorado
1 review
0 helpful votes
Follow John N.
Unfollow John N.
Send Message
Share Review
Report Review

Delivery was a mess
June 19, 2023

Delivery was a mess. The mattress showed up in the rain without any outer packaging. No box, no instructions, just a very large, poorly wrapped mattress.

Date of experience: May 20, 2023
Florida
1 review
0 helpful votes
Follow Carol L.
Unfollow Carol L.
Send Message
Share Review
Report Review

Easy to order and especially easy to place on bed. Going to try it tonight for the first time.

Date of experience: May 20, 2023
California
1 review
0 helpful votes
Follow Wesley F.
Unfollow Wesley F.
Send Message
Share Review
Report Review

I experienced great customer service, great bed to sleep on!

Date of experience: May 17, 2023
California
1 review
0 helpful votes
Follow Matthew R.
Unfollow Matthew R.
Send Message
Share Review
Report Review

Easy and super comfortable bed
May 17, 2023

Easy and super comfortable bed. Best bed I ever had.

Date of experience: May 17, 2023
New York
2 reviews
0 helpful votes
Follow Jason M.
Unfollow Jason M.
Send Message
Share Review
Report Review

Extremely easy to order
May 17, 2023

Extremely easy to order - seamless delivery, and easy set up.

Date of experience: May 17, 2023
Michigan
1 review
0 helpful votes
Follow Granville C.
Unfollow Granville C.
Send Message
Share Review
Report Review

Shopping was fine and was delivered on time. I have not made up my mind if this is the mattress for me. Few more weeks I will know if i need to return it.

Date of experience: May 16, 2023
Georgia
1 review
0 helpful votes
Follow Derrick Y.
Unfollow Derrick Y.
Send Message
Share Review
Report Review

Couldn't be happier with my purchase and with the entire experience with wink beds support team on getting my mattress delivered on time. Setup of the base was easy and the mattress feels great

Date of experience: May 15, 2023
California
1 review
0 helpful votes
Follow David O.
Unfollow David O.
Send Message
Share Review
Report Review

Magical and miraculous
May 14, 2023

Magical and miraculous. The bed was heavier than I expected, but once I opened it I understood why.

Date of experience: May 14, 2023
Texas
1 review
0 helpful votes
Follow Walter H.
Unfollow Walter H.
Send Message
Share Review
Report Review

It is too early to rate the bed at this point. The bed in the store was very soft. Our bed is getting better, but the break in is more significant that we expected and it isn't there yet.

Date of experience: May 14, 2023
Iowa
1 review
0 helpful votes
Follow Martha W.
Unfollow Martha W.
Send Message
Share Review
Report Review

Easy online order, delivery was fast, and the bed was a breeze to set up.

Date of experience: May 13, 2023
California
1 review
0 helpful votes
Follow Reza E.
Unfollow Reza E.
Send Message
Share Review
Report Review

Just received the mattress, need more time to know the quality

Date of experience: May 12, 2023
Colorado
1 review
0 helpful votes
Follow Tim N.
Unfollow Tim N.
Send Message
Share Review
Report Review

Awesome quality and comfort for a great price. Great nights sleep.

Date of experience: May 12, 2023
New York
1 review
0 helpful votes
Follow Lori I.
Unfollow Lori I.
Send Message
Share Review
Report Review

Fine, except for the Mattress environmental fee I paid

Date of experience: May 12, 2023

Fine, except for the Mattress environmental fee
May 24, 2023
Previous review

Fine, except for the Mattress environmental fee

Date of experience: April 24, 2023
Washington
1 review
0 helpful votes
Follow Kathy C.
Unfollow Kathy C.
Send Message
Share Review
Report Review

I don't know what "Environmental Responsibility Fund - All" is yes?

Please let me know

Date of experience: May 12, 2023
Tennessee
1 review
0 helpful votes
Follow Thomas F.
Unfollow Thomas F.
Send Message
Share Review
Report Review

Very professional and helpful throughout the purchase and exchange process.
The quality of the product is excellent.Customer service reps knowlegeable and prompt
With replies. It was super easy working with Winkbeds.

Date of experience: May 11, 2023