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WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
Wink Beds Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
This summary is generated by AI, based on text from customer reviews
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Too new to give feedback yet. So far not complaints.I seem to be sleeping more sound.
I have been an avid fan of WinkBed. I bought my first Softer Queen WinkBed around 2016 and loved that mattress. It had a luxe 2-3" thick pillow top with the best sink-into-it feeling. I didn't hesitate when buying my second bed from Wink. However, it seems the design has dramatically changed. I am so disappointed with the new mattress. The pillow top is less than an inch thick, the bed is definitely on the firm - not soft - side. It's not at all what I expected and have been recommending to everyone.
So far so good. The wife and I really like it. It give us a lot of peace of mind knowing that it made from all natural materials. You spend too much time in bed to risk your health by sleeping on material that could one day prove to have been very harmful for you.
No thank you no thank you no thank you no thank you
The bed is comfortable and the delivery went well.
Fast and easy shopping and delivery. But the number one experience is sleeping on the actual mattress. The best I ever owned!
Easy, prompt, and very attuned to customer satisfaction
The company seems great and very responsive. I have no issues with the company. The bed however is no bueno for my body. I can't get comfortable in any position and I hurt way more now than I ever did with my older bed that I just got rid of. It's debilitating.
So far I'm impressed with the service, selection, delivery and setup.
Didn't Like the $49.00 charge is it doesn't work our, otherwise would have given five starts. If I hadn't clicked on return policy would not have known. Think this should have been stated upfront. Received several messages from usps about delivering which were incorrect. Kept telling me they would deliver between 2 to 7 then cancel, but nothing from Winkbeds confirming.
Still trying this bed out. It is definitely firm! I'm still not sure whether I want to keep this bed or not!
The only reason I don't give 5 stars is because it evidently wasn't "made to order"! I received an alert from UPS that delivery was the next day and at same time I received a message from Winkbed that the mattress was starting the process of being made! I wonder if I got a mattress that someone returned?!?! I notified winkbed of this issue but got no response!
Also, when mattress was received there was no cutter or directions on the box. When I cut the outside plastic off it immediately started to expand, much to my surprise! As I had no help I really had to struggle to get the second layer of plastic off as it continued to expand!
Yep, not a major issue but what a hassle!
I am glad I am able to return the mattress and get a full refund.
The website says I had to subscribe to text messages in order to save $300. So I subscribed and was given the code SLEEP 300. When I input the code I got an error message saying I needed to input a valid code.
The website did show a price crossed out and the actual price was $300 less than the crossed out price. But almost all online pricing does this every day, even when there's not a specific sale. This is why I expected an additional $300 off. Also, if the price listed after the cross out was the $300 off price, then it is very disingenuous to claim someone needs to subscribe to text messages.
The mattresses came quickly with good instructions for set up
When the bed was delivered the box was already ripped wide open which I didn't like. The plastic was still around the mattress or I would have sent it back.
Just began trial - Most likely will follow up in 120 days.
It was easy, although the frame arrived after mattress and the mattress cover and I wondered where it was.
The shopping experience was straight-forward and simple.
It all happened as planned. Mattress arrived and I unpacked it on the bed frame and it inflated. I used it that night and was pleased at the comparison with my old mattress. Many of my pain issues began to abate the first night. I weigh about 170 and ordered the medium firm style queen. Happy with it after the first week. The annoying part was request to insure delivery in good state. Have never run across that money grab before. It was optional, but since they brought it up, it seemed wise to do the insurance. Another little nick was some environmental fund, not optional to my knowledge.
It was easy to spend my money on this website! Sleeps two!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members