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WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
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Fast and easy purchase experience. I'm happy overall.
After researching mattresses I picked Winkbeds. It has the firmness, side strength I wanted and is good for side sleepers. It was easy to find what I was looking for, and FAQ's were helpful.
Great bed so far. My wife and I have slept very well since we purchased it on night 1.
This is my second bed that I've bought from you. Easy decision.
Great service - foundation quality is terrible. The bed is great. Just would not recommend the foundation - the joints didn't match up and I had to unscrew everything and readjust.
It was a great experience. Thank you for offering an additional discount for health care providers!
I have only had one bed in my 54 years that did not hurt me and leave me stiff, sore, and with low back pain in the mornings. I now have fibromyalgia too so figured pain was just the way it was going to be for me with any mattress. This bed is absolutely awesome!
It was delivered when expected. Placed on the spot of the old mattress and removed the shipping materials. It looks good so far and my wife has been enjoying the comfort and sleep. I am sleeping OK also but am having some back stiffness, which I hope is temporary.
Good ordering experience overall. Mattress seems like a quality item
So far so good thank you! We're still getting used to it so hoping it does get just a tad softer with time
It was quick an easy. We had researched you product from The NY Times.
It was easy but I didn't like the pressure of a timer on getting my order completed. Also, I didn't like the "surprise" ERF fee. I called to ask about it but the office was closed.
The quality of the bed is very premium and luxury. For reference, I have 5'10 and weigh 150 lbs. I have a slim athletic build. I am primarily a side sleeper. Although the bed is comfortable, it is a little too firm for my preference. Maybe, if I went with the softer model, I'd have more pressure relief as I primarily sleep on my side. Highly recommended for back and stomach sleepers.
I have only slept on my new mattress for two nights, but so far, so good. I have never paid so much for a mattress in my life, so I hope it lives up to it's claims and that it will last a long time. The purchase experience was easy and it arrived in just a few days. The mattress is very heavy, but unboxing wasn't so bad with two people. I like the fact that once the mattress is on the bed it is ready to use. You don't have to wait hours or days for it to expand, and there was no funky smell requiring lots of airing out.
Meh... First impression when it was out of the plastic was "cheap". I know they need to finish rising, but the material/fabric seemed cheap. After a week of sleeping on it, I can't wait for the 30 days to be over so I can send it back. Sleeps like a mediocre hotel bed. There are places where I can feel the springs in the mattress when laying on it and it isn't even close to soft even though we purchased the softest model.
Too early to give a review on that yet and I will do so later.
Great! We are return customers and are handing our 2017 version off to our kids and upgrading to the new version of the softer Winkbed (our older one is still like-new!). Kristin helped us decide initially a few months back when I inquired through email about the different firmness versions. She really helped a great deal and was very courteous and professional with her responses. It's just taken us a while to get back here make the purchase! Thank you! Steve Disser
The website experience is fine but nothing outstanding. I've had no trouble finding what I need. Mattresses are made to order, so you have to allow some time before they ship, but they do tend to arrive a bit earlier than the two weeks estimated by the site. You receive emails telling you when they begin construction and again when they ship, after which it's only a couple of days.
Wow was this a very frustrating experience! The box of the bed arrived damaged, I was told it was fine and to open it and try it out. The bed had many, many issues. The top part of the bed was misaligned by many inches with the bottom part of the bed. Seams were also off centered. This was a manufacturing problem which was very obvious just looking at the bed so I'm not sure how this was send to me like this. After taking many pictures and emailing CS (CS is your best friend until there is an issue then they are short and rude) many times, I was offered another mattress and I guess I was supposed to pay for removal and disposal of the damaged mattress myself as they did not offer to pick it up! The mattress was thin, not a soft as described, you can feel ALL the springs digging into you back (this was the soft one too!) so besides how I was treated I did not want another one, why would I look at how they sent the 1st one to me. They had nothing to say to me about the feel of the bed. The pictures online make it seem that it's all foam for 5-6 inches where the polkadot fabric is, IT IS NOT. THAT'S ALL SPRINGS this mattress has no padding! It HURTS where the springs did into you your lower back the back of you arms. They asked me my height and weight to make sure I wasn't "too fat" for their bed! Yes, you read that right. I was in range for this bed yet it's this uncomfortable. So this is being returned. Save yourself the time and energy and go somewhere else.
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Big guy, 365lbs, twin xl, and after 13 months, it's really like new. It's softened just a bit, but no sagging or anything. I can tell because as I side sleep for an hour or so, my arm no longer falls asleep where my shoulder pushes down into the mattress. Best mattress purchase ever, works perfectly for me and being a big guy, I had almost given up hope.