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From the business
WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
Wink Beds Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
This summary is generated by AI, based on text from customer reviews
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Love this mattress! Easy to order, came quickly, and just a great mattress.
We haven't slept on it long enough to rate the bed. But so far so good.
Mattress arrived in exactly 5 business days. Pleased so far!
You really shouldn't have a length requirement for my experience. If I don't care to elaborate, you shouldn't push the case. I had a nice description of how easy you made my experience, but now I have to have x number of characters so its not going to be as pleasant. Please politely learn to take a win, and not push to irritate your customers.
First time buying a mattress over the internet without sleeping on it first. The experience was just as described. The mattress arrived on time and WinkBeds provided a very informative video that showed the unboxing and set up process. Would recommend the EcoCloud Hybrid mattress and WinkBeds. Skip on the platform foundation, though. Not well constructed, and not returnable.
Great experience. Bed is firmer than expected. Still trying to decide if it works.
Pretty straightforward buying experience - no kitschy complicated quiz or gimmicks, just 3 different options that fit most people. My caveman brain is pleased.
The Luxury Firm mattress we received first was jut a bit too hard for us, so we ordered the Softer mattress to see the difference. It's only been about a week on the softer one so far, but it's looking like that one will be the winner.
Winkbeds is a great company and very easy to search and order from the website. Customer service is awesome.
Your site said that the metal bed frame would work with most bed sets. And it was non-returnable. Based on that, I took a chance and bought it. It doesn't work with my headboard/footboard combo, so it is worthless. Similarly, the mattress protector is non returnable and was so hot it made the bed unusable. I like the bed itself, but my wife finds the pillow top too squishy.
Easy Peasy. I don't love that they seem to have a permanent whatever holiday is closest $300 "coupon" that will follow you by emailing you reminders that you have a "coupon". It's feels like they're pressuring the sale.
We looked at on line mattresses for king size beds and we decided to go with WinkBeds. Our first purchase of a mattress online and we are still adjusting to it. It is firm as promised and as of now I am happy with it
Easy purchase online and quick shipping. Good pricing and great value.
Would have given 5 stars except, web site indicated a 4-5 day delivery if ordered right away. Actual delivery was two weeks plus. Had to write to get any updates.
Submitted a question and received a quick and complete reply via text.
Received emails from ups stating the item was going to arrive. I left work early to be sure to be home when it arrived and it wasn't on the truck. Was delivered the next day…
I never really liked our Casper. It was too soft, too hot, and had even less side support. About a week in with our wink plus. And the separation makes all the difference. Foam alone always felt like uncle fester's bed. An enveloping quagmire of softness. I always felt like my heaviest parts pooled to the center. The wink is much more responsive. The coil's bounce supports and responds to separate loads keeping my back aligned while the foam topper allows enough sink for my wife's hips. Edge support is phenomenal.
The only reason I don't give give stars for my overall experience is due to the condition of the shipping box and more over due to the mattress being rolled upside-down. Otherwise all went very smooth.
We are waiting on the room to be painted before assembling the base...
Easily exchanged the Luxury Firm for the softer mattress. I was afraid it would be too soft, but it was just right! Working w Winkbed was Clear, Smooth, Simple.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members