On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
Wink Beds Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Easily exchanged the Luxury Firm for the softer mattress. I was afraid it would be too soft, but it was just right! Working w Winkbed was Clear, Smooth, Simple.
There is no winkbed store near us so purchase was done based on online reviews. My wife and I agreed mattress is comfortable but not as plush as we anticipated. We replaced winkbed mattress with a spring mattress; not much difference in both of our opinions. We were hoping for a more snuggle sleep feel from mattress. Should we consider the soft?
Website kept crashing at first but otherwise ok. Very comfortable bed that has helped my back pain.
Super easy exchange and loved the new mattress. So comfortable.
The referred back pain in my hip got so extreme I had to get a steroid injection which helped but the pain was still very uncomfortable and interferred with activities of daily living. Now, after sleeping on a couch for six months, I've been sleeping in a bed for two weeks on my new Luxury Firm mattress and, so far, it's been excellent. At last I can sleep through the night, thank goodness! And fill the bird feeders. And sit long enough to drive to the grocery store and shop for a few items. Still can't walk for half a block but can walk the paths in our backyard. Although the mattress was expensive, so far, it's been worth every penny and I'll be mentioning it to my pain doctor.
Love the bed! Helps wonders with my chronic back pain!
Except for the $9.95 we had to pay extra for environmental mattress fund we are satisfied.
The mattress was very easy to order and it came quick!
I have EDS which gives me a lot of lower back problems. I purchased this mattress specifically for the pressure point relief, however it is by far the most painful mattress I have ever slept on aside from futons and motel beds. I am super disappointed.
The bed is fantastic and customer service was very responsive!
Overall positive experience and so far loving the mattress
Be up front about the shipping times. Little misleading.
Bed came in about 2 weeks as advertised. Good buying experience
Chill, and simple(: glad I ordered a bed with you guys(:
Seamless contact. No fuss ordering. This is how all online stores should be.
Tory was so pleasant, exceptional
Customer experience! Thank you Tory for finding a way! Thank you so much for seamless transactions!
So far so good. We've only slept on it for three nights but find it ver comfy so far.
Shopping was easy.looking forward to feel the mattress comfort.
Very comfortable so far after about 3 nights of sleep.
We have purchased two WinkBeds and have been pleased both times.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members