WineVine-Imports

I ordered my bf a personalized cantina sign for Christmas in November. I have not recieved it or any news about it. After leaving numerous e-mails without a response, I mentioned taking further action. There is no way to reach them by phone and after looking at other reviews, this seems to be a common problem.

Someone finally responded that my CC has not yet been charged and the person that handles this will get in touch with me. (This has not happened yet)

2 days before Christmas and no present. I was excited about this gift so now I'm pretty sad and dissapointed.

I am happy to remove my review and not take further action if this company will just see to it that I get this gift quickly!

Buyer beware! This company makes it very difficult to contact them and does not respond to emails. I guess we'll take it up with our cc company for reimbursement. Such a hassle!

So many choices, if you are ever in need of anything wine related this is the place to shop. My customer service experience was above average. I emailed them to get the sizing of the wine jail I was interested in, Steve immediately wrote me back and checked in with me after I received my item. My only wish is that they actually sold wine too... one could only hope!

Very pleased with my experience at WineVine-Imports. They have a great selection of products and customer service made me feel like more than just a number. The wine barrel furniture I ordered looks like the stain color was custom matched for my home! They are extremely responsive, helpful, and friendly! I highly recommend this site.

Worst customer service experience. Product not received and company will not respond to my requests.

I don't know about the rest of the business, but this domain (winevineimports) also hosts a fake (phishing) version of the site to renew your tvlicence.

Thank you Wine Vine Imports for taking care of me so fast. I was in a pinch while traveling with an old wine luggage bag that failed. Wine Vine took an order for me and had it shipped to my hotel overnight. Great service, I'm extremely happy with the new product and service I was given. Being in the wine industry I will certainly recommend this website to my colleagues and will buy from them again in the future. Cheers!

Ordered a wine carrier from them... one of the worst quality items ive ever bought. Was a present for my dad which i couldnt give do to the crappy quality. When i tried to return it they said a %25 restocking fee will apply and return shipping is not included. Had a horrible experience with them all in all.

I ordered wine transport luggage from this merchant and never received item I ordered and paid through via PayPal.
I sent two emails to customer service and never heard back on the status of my order.
Close to a month has passed leading me to the resounding conclusion that this merchant is
DEFRAUDING PEOPLE

I purchased an item from them and it leaked the first time I used it (you are suppose to freeze it and wrap it around your body of wine and insert it in another zip around case to keep your wine/champagne cold). While opening the device at the restaurant the blue colored fluid leaked and luckily I was able to absorb the leak with a restaurant napkin. I tried contacting them via phone with no response and no call back after leaving my information. I then emailed them and it takes forever for them to respond. I'm still waiting for a resolution. Initially, when I placed my order I had the same problem. The item took a long time to receive and I called and left several messages and emailed them and finally got a lame response from them via email after a month long wait. That should have been the red flag. No one ever answers the phone. Disappointed with this company all the way around.

Ordered the Sea Turtles Double on the Rocks Glasses (set of 4) which should have included 4 glasses with 4 different turtle images on them. The set received was 4 glasses with the same turtle image.

Contacted customer service at the end of November for an exchange. They promptly emailed me back on 11/30/18 asking for a photo of what I received and stated that they would correct the mistake right away. I emailed a photo on 12/1/18. I didn't hear anything back, so I emailed asking for an update on 1/10/19. Still no response, so I went back to the website and left a message for customer service on 1/27/19. It's now 2/1/19 and I haven't heard anything back.

Purchased 4 wine barrel bar stools. They look amazing, excellent craftsmanship and design. Wish l had a bigger bar so l could purchase more stools. Thanks again. P.S. Great customer service.

I sent several emails and no response. They charged my credit card and will not send the product or answer my emails.

I received my wine barrel coffee table on Friday, September 28. I was on vacation when their delivery company, All Freight Trucking, tried to deliver the table. Upon my return, I so the note left on my door and called All Freight. I arranged for delivery on September 27 but it did not arrived. I called and they said it would arrive on September 28. I received it three hours after the delivery window they stated and had me leave a note on the door to drop deliver it at the door.
On October 3, WineVine.com charged my debit card $182 for storage fees at All Freight because I wasn't home to sign for it. I was on vacation in the Eastern Sierra and physically could not sign for a delivery. Signatures are only required by law for alcoholic beverages such as wine. This is a SCAM. Do not buy from WineVine.com!

I ordered 2 items from winevineimports and my credit card was charged for the two items and for delivery. A week later I get a message saying the two items will be shipped from separate warehouses and that there will be two separate delivery fees. I replied back with a screenshot of my delivery charge that was already paid and said I'm not paying another fee. They responded shortly after with a refund email and now they will not answer my emails. My money was eventually refunded but what a horrible way to do business. I will never shop there again nor will I recommend them to anyone.

Ordered bar stools on 6/30/17. Can't contact owner by phone and no return e mail. Talked to another customer on this site that had a similar issue which was finally rectified. Not sure what steps to take. But will be calling credit card company for direction

Poor service, order not processed, no reason given, product to arrive 3 wks late, no apologies, etc. UNPROFESSIONAL

I ordered four wine glasses. I was very pleased with how quickly I received them. However, one had a chip in the rim making it dangerous to use. I emailed them about it - no response. I called them about it and got a recording that they must be helping someone else, so leave a message. I saw it as a bad sign they did not put me in cue. I left a full message - still no response. I guess I will just do with 3 wine glasses for the price of four. Have learned my lesson about dealing with this company - NEVER AGAIN!

Great site for wine furniture! I ordered a wine barrel coffee table and love it. It exceeded my expectations. Customer service helped me with the decision process and even notified me of an active coupon code. Will shop here again.

I placed an order over 2 weeks ago and can't get a hold of anyone (email no longer valid) as my order still shows "processing" on line. I've called and left voicemail and still no response.

Flashy website with no substance or support. Phone is not answered... ever. Ordered an engraved mug before christmas, with delivery promised by 12/20. Little feedback until shpping status changed after new years. Item arrived weeks late and WAS NOT EVEN ENGRAVED! Begin calling and emails - no response. Restarted mail/pnone campaign > 6 weeks after product was due.

Beware of this site. I purchased a bench for a deal at $238 rather than $299 because their terms very clearly stated Free Shipping.

Credit card was charged immediately, which is not kosher. After 2-3 emails and no response, I called them and was bluntly told shipping was not free- read the terms. I had printed the original web page and receipt which clearly showed free shipping and $0 for shipping on the receipt. I then pulled up the updated web page and of course the free shipping was gone.

They then finally sent me a shipping quote for almost $300, more than the item cost. Ridiculous. I called them again, finally got a representative who did cancel the order, but only after telling me that they had never offered free shipping on the item.

This appears to be a local company, who is taking orders for items delivered directly from the manufacturer and has no clue what it takes to really run such a business. I would not have minded as much if they were honest and told me so, but to tell me I made the mistake when it was their issue means I will never use them again.

I had purchased many very cool items from this company there really have the best selection and excellent prices for the value. Unfortunately do to a shipping error the items did not make it in time for the event that we had planned. What I was so impressed about was that they took the items back with NO hassle. They were courteous, and helpful even though I was returning the items. MORE company's should run t like this one. I would highly recommend them for all of your wine needs.