WineVine-Imports

I ordered four wine glasses. I was very pleased with how quickly I received them. However, one had a chip in the rim making it dangerous to use. I emailed them about it - no response. I called them about it and got a recording that they must be helping someone else, so leave a message. I saw it as a bad sign they did not put me in cue. I left a full message - still no response. I guess I will just do with 3 wine glasses for the price of four. Have learned my lesson about dealing with this company - NEVER AGAIN!

So many choices, if you are ever in need of anything wine related this is the place to shop. My customer service experience was above average. I emailed them to get the sizing of the wine jail I was interested in, Steve immediately wrote me back and checked in with me after I received my item. My only wish is that they actually sold wine too... one could only hope!

I purchased an item from them and it leaked the first time I used it (you are suppose to freeze it and wrap it around your body of wine and insert it in another zip around case to keep your wine/champagne cold). While opening the device at the restaurant the blue colored fluid leaked and luckily I was able to absorb the leak with a restaurant napkin. I tried contacting them via phone with no response and no call back after leaving my information. I then emailed them and it takes forever for them to respond. I'm still waiting for a resolution. Initially, when I placed my order I had the same problem. The item took a long time to receive and I called and left several messages and emailed them and finally got a lame response from them via email after a month long wait. That should have been the red flag. No one ever answers the phone. Disappointed with this company all the way around.

Ordered a wine jail on 10/29/2021 and immediately received a confirmation that the order was received and that my credit card would be charged. Checked my credit card on Monday and saw that the charge was pending. Checked the card a day or 2 later and the charge disappeared. I assumed the seller backed out the charge. I sent them 3 emails asking the status of the order and never received a response. I called 3 times - no answer. What a way to run a business - I am very disappointed. I hope this company goes out of business. They will be doing the consumer a big favor by doing so.

I ordered my bf a personalized cantina sign for Christmas in November. I have not recieved it or any news about it. After leaving numerous e-mails without a response, I mentioned taking further action. There is no way to reach them by phone and after looking at other reviews, this seems to be a common problem.

Someone finally responded that my CC has not yet been charged and the person that handles this will get in touch with me. (This has not happened yet)

2 days before Christmas and no present. I was excited about this gift so now I'm pretty sad and dissapointed.

I am happy to remove my review and not take further action if this company will just see to it that I get this gift quickly!

Ordered the Sea Turtles Double on the Rocks Glasses (set of 4) which should have included 4 glasses with 4 different turtle images on them. The set received was 4 glasses with the same turtle image.

Contacted customer service at the end of November for an exchange. They promptly emailed me back on 11/30/18 asking for a photo of what I received and stated that they would correct the mistake right away. I emailed a photo on 12/1/18. I didn't hear anything back, so I emailed asking for an update on 1/10/19. Still no response, so I went back to the website and left a message for customer service on 1/27/19. It's now 2/1/19 and I haven't heard anything back.

I received my wine barrel coffee table on Friday, September 28. I was on vacation when their delivery company, All Freight Trucking, tried to deliver the table. Upon my return, I so the note left on my door and called All Freight. I arranged for delivery on September 27 but it did not arrived. I called and they said it would arrive on September 28. I received it three hours after the delivery window they stated and had me leave a note on the door to drop deliver it at the door.
On October 3, WineVine.com charged my debit card $182 for storage fees at All Freight because I wasn't home to sign for it. I was on vacation in the Eastern Sierra and physically could not sign for a delivery. Signatures are only required by law for alcoholic beverages such as wine. This is a SCAM. Do not buy from WineVine.com!

I ordered 2 items from winevineimports and my credit card was charged for the two items and for delivery. A week later I get a message saying the two items will be shipped from separate warehouses and that there will be two separate delivery fees. I replied back with a screenshot of my delivery charge that was already paid and said I'm not paying another fee. They responded shortly after with a refund email and now they will not answer my emails. My money was eventually refunded but what a horrible way to do business. I will never shop there again nor will I recommend them to anyone.

I had purchased many very cool items from this company there really have the best selection and excellent prices for the value. Unfortunately do to a shipping error the items did not make it in time for the event that we had planned. What I was so impressed about was that they took the items back with NO hassle. They were courteous, and helpful even though I was returning the items. MORE company's should run t like this one. I would highly recommend them for all of your wine needs.

I ordered the wine barrel Lazy Susan and absolutely loved it! It was exactly what I was looking for, and have already gotten so many compliments on it. I love the fact that it was made from a real wine barrel, and not just constructed to look like one.

After receiving mine, I decided to order one for a gift but needed rush shipping. Adam and Nicole were extremely helpful and responsive, and are making sure that I receive this gift in time for a very special event.

I have had such a great experience with Wine Vine Imports, and I will definitely be ordering from them again! I've also recommended them to my friends.