I don't know about the rest of the business, but this domain (winevineimports) also hosts a fake (phishing) version of the site to renew your tvlicence.
Beware of this site. I purchased a bench for a deal at $238 rather than $299 because their terms very clearly stated Free Shipping.
Credit card was charged immediately, which is not kosher. After 2-3 emails and no response, I called them and was bluntly told shipping was not free- read the terms. I had printed the original web page and receipt which clearly showed free shipping and $0 for shipping on the receipt. I then pulled up the updated web page and of course the free shipping was gone.
They then finally sent me a shipping quote for almost $300, more than the item cost. Ridiculous. I called them again, finally got a representative who did cancel the order, but only after telling me that they had never offered free shipping on the item.
This appears to be a local company, who is taking orders for items delivered directly from the manufacturer and has no clue what it takes to really run such a business. I would not have minded as much if they were honest and told me so, but to tell me I made the mistake when it was their issue means I will never use them again.
Worst customer service experience. Product not received and company will not respond to my requests.
I sent several emails and no response. They charged my credit card and will not send the product or answer my emails.
Poor service, order not processed, no reason given, product to arrive 3 wks late, no apologies, etc. UNPROFESSIONAL
I have ordered twice from this wonderful merchant and been thrilled both times. Both times I found a rare, difficult to find item that no one else had, but THEY did. And they were so easy to order from, shipped lightning quickly and were extremely prompt and ultra-professional in their communications. I knew exactly when they processed my order, when they shipped it and received it beautifully packed and safely, much quicker than I expected. I wrote them back to "sing their praises," and I'm definitely singing them now! This is a merchant you can absolutely trust and love!
Purchased 4 wine barrel bar stools. They look amazing, excellent craftsmanship and design. Wish l had a bigger bar so l could purchase more stools. Thanks again. P.S. Great customer service.
A pleasant experience. I ordered a wine barrel table from the site. I received a phone call from customer service saying that because I lived in such a rural area, my table would require additional shipping. She was very pleasant, even when explaining that not as good news, so much so that I had no problems with keeping my order. The table is great quality as well! Kudos!
This site is fantastic! I take advantage of their email promotions all the time. Great prices and holiday promotions! I've been ordering from this company from years. Great customer service, timely deliveries and quality products.
I emailed to present a problem we've had with glasses cracking within the etching. Nicole immediately responded. With the information she requested from me, she immediately dealt with the issue by sending replacement glasses. Her solution was way beyond what we had in mind. When the replacements arrive, we will drink a toast to her. Thank you, Nicole!
Couldn't be happier with my wine credenza (http://www.winevine-imports.com/siena-wine-credenza-with-two-28-bottle-touchscreen-wine-refrigerators) that I purchased from WineVine-Imports. The item arrived in perfect condition with no issues. The white glove delivery they provided was very professional. If you want to purchase quality wine products, this is the way to go. The people at WineVine-Imports are knowledgeable, which is nice to have when making a high-end purchase.
Overview
WineVine-Imports has a rating of 2.7 stars from 31 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WineVine-Imports most frequently mention and credit card. WineVine-Imports ranks 100th among Wine sites.
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- Raleigh, NC, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members