Wayne P.

I purchased an item from them and it leaked the first time I used it (you are suppose to freeze it and wrap it around your body of wine and insert it in another zip around case to keep your wine/champagne cold). While opening the device at the restaurant the blue colored fluid leaked and luckily I was able to absorb the leak with a restaurant napkin. I tried contacting them via phone with no response and no call back after leaving my information. I then emailed them and it takes forever for them to respond. I'm still waiting for a resolution. Initially, when I placed my order I had the same problem. The item took a long time to receive and I called and left several messages and emailed them and finally got a lame response from them via email after a month long wait. That should have been the red flag. No one ever answers the phone. Disappointed with this company all the way around.