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Wine Insiders Reviews Summary
Wine Insiders generally enjoys a positive reputation among customers, praised for its extensive selection of quality wines, competitive pricing, and efficient shipping. Many customers express satisfaction with the ease of ordering and the variety of promotional offers, highlighting a reliable service that often exceeds expectations. However, some concerns arise regarding customer service responsiveness, particularly in handling order cancellations and pricing discrepancies. While most reviews reflect a strong loyalty and appreciation for the brand, a few customers have experienced frustration with communication and fulfillment issues, suggesting a need for improved customer support mechanisms. Overall, the sentiment leans favorably, with room for enhancement in service consistency.
This summary is generated by AI, based on text from customer reviews
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I have ordered wine from Wine Insiders, using a Groupon, and both purchases resulted in many bottles of delicious red wine. Having had mixed results from trying to get wines at a wine store soured me on drinking wine for a while, until I found Wine Insiders. Their wines are well chosen, in ways that suit my taste.
I had one experience with their customer service, and they responded promptly, cheerfully, and accurately in the resolution of the issue I was having redeeming the Groupon.
Yes, during the pandemic, delivery times were longer than what they are accustomed to do, (due to increased demand) but they were forecast by the company, and I knew what was going to happen - no disappointment at all.
All around a great company!
I have ordered several cases of wine from Wine Insiders over the past couple of years and never been disappointed with either the wine or the cost of doing business. Good, honest outfit!
Hi Gerald,
Thank you for the great rating and for taking the time to send us your positive feedback. We appreciate your continued support and are always available to assist you with any of your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Decent prices for a variety of wines from all over the world. Arrived well packaged at in a timely manner.
Hello Susan,
We appreciate you taking the time to send us your feedback. We are pleased to hear you enjoyed the selections and our fast delivery.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I give Wine Insiders a top review. Their wine has always been great, the service and delivery very quick.
Hi Patricia,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are always available to assist you with any of your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I am very pleased with the wines offered and the price. Delivery is prompt. The wine descriptions are appropriate.
Hi Louis,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are always available to assist you with any of your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I have been using Wine Insiders for many years. I have recommended them with confidence to friends.
You will not be disappointed.
Hi Sue,
Thank you for the great rating and for taking the time to send us your positive feedback. We appreciate your continued support and are always available to assist you with any of your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Great wines selection with an awesome Customer Service. Exquisit wine delivered to your door. No problems at all after 3 years being a customer
Hi Omar,
Thank you for the great rating and for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
This company has sent me the wine I ordered quickly and hassle free! And the wines have all been very enjoyable!
Hi Warren,
Thank you for the great rating and for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
There seems to be a service reduction, possibly due to the Covid19 pandemic, but it's hard to tell. I was a long time happy and completely satisfied customer that suddenly stopped receiving the daily/weekly email offers, for no reason that I could determine. Upon receiving a letter from Louis recently, I filled out the questionnaire and provided my email address and preferences. After about ten days, I sent an email to Customer Service asking why I still wasn't receiving email and there were three back and forth emails that followed that had me saying what my problem was -- with everyone bowing and scraping and apologizing -- but finally ending up with my stating my preference for emails. It's now about a week or more and I still don't receive any emails except those like the one to which I am responding now. I'm really frustrated at not being able to get my name quickly added to the email offers list -- how long could that take? 15 minutes? For all the time I've spent in the last month, I could have been ordering instead still trying to get the initial complaint satisfied. Delays in packing and shipping and delivery are understandable in the current environment; failing to get my name on an email list is not.
Hello Anne,
We sincerely apologize for the inconvenience and appreciate you taking the time to send us your feedback.
Kindly check your email preference settings as our email promotions may be blocked before they reach your inbox.
Our representatives are available to inform you of any promotional offers best suited for your needs.
If the issue persists, please contact us once again via email at info@wineinsiders.com or by phone at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
I have nothing but good things to say about Wine Insider. The wine is everything they say it is. Great descriptions online and it comes so fast. I've used other wine clubs and it seems to take for ever to get here, not with Wine Insider, we'll done.
Hi Eric,
Thank you for the great rating and for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Excellent on-line wine company - wide selection of products, very good prices and on-time deliveries are the norm. Customer service on-line chat resolves any problems immediately - I will continue to make them my primary supplier of wines!
Hi James,
Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Great selection, reasonable prices, fast shipping and the convenience of having wine delivered to your door Also customer service is excellent very customer centric. Have been buying from them for over a year and will continue to do so
Hi Anthony,
Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Good wine delivered promptly. Haven't had a bad bottle and I've been ordering for quite a few years now.
Hi Jane,
Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
In the past 6 months FedEx has said "no one was home to sign when I've been home whole time, when I complained had to wait all next day AGAIN. Poor customer service both party's. I gave excellent review previous but will not order again bc Of shipping issues, oh and once FEDEX dropped my wine. Busted bottles sent back to NY but shows as delivered? Didn't tell me. I had to call.
I've now had to hang sign telling FedEx driver what to do
Hi Brenda,
We appreciate you taking the time to send us your positive feedback. We are pleased you are satisfied with all aspects of our service. Our agents are always available to assist you with any of your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I always buy our wines from Wine Insider company. The price, quality, and time of delivery are reasonable and appropriate. I recommend to my all friends.
Hi Reza,
We appreciate you taking the time to send us your positive feedback. We are pleased you are satisfied with all aspects of our service. Our agents are always available to assist you with any of your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
While they do have a wine club option, the thing that raises Wine Insiders above the rest is that you don't have to use it. You can go to their site, see all of their wines, and order which ones you want. Their selection includes wines from every country you would want to buy wines from. The prices are incredibly low and the quality and service is outstanding.
About their wines... I've been enjoying wines for many, many years and I definitely have my favorites. None of my favorites were offered here. That was the biggest hurdle for me to overcome. But the prices were so good, I decided to take a shot. 6 bottles shipped free so I ordered 3 from France and 3 from Italy and mixed reds & whites. To be honest, I was pretty blown away at how good the wines were. Wines from vineyards that I've never heard of. And many, many orders later the worst wine I purchased fell into the "good" category. Many were exceptional, and a few like one of their Montepulciano's and a French Bordeaux, were the best I've ever had.
So you can pick your own wines, order whenever you want, and as many as you want, never a minimum or pre-selected assortment. On top of all that, their prices are great. That is why these guys are the best on-line option.
Oh, and don't believe those one star reviews. Wine Insiders ship their wine orders within 1-2 days and they are shipped Fed-Ex overnight. So you get them within 3 days.
Hi David,
Thank you for the fantastic rating. We appreciate you taking the time to send us your positive feedback and are pleased you are satisfied with the selections you have received. We hope to keep your continued support with new varietals we know you will enjoy. If you ever have any questions regarding a particular wine or offer, please do not hesitate to reach out to us. Our representatives are always available to assist you.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Although there are more expensive online wine sellers, I find Wine Insiders to provide more in depth info on wines and are always helpful when I have called. They also offer great options for delivery.
Hi Rebekah,
We appreciate you taking the time to send us your positive feedback. We are pleased you are satisfied with all aspects of our service. Our agents are always available to assist you with any of your future wine needs.
If you have any questions regarding certain selections or offers, do not hesitate to reach out to us.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
In the middle of pandemic, they provided great selection of wine. Due to the restriction, the shipment was delayed, but their customer service sent us the message for the exploitation with apologies. We also received many different coupons. Definitely, we will buy from them in the future.
Hi Em,
We appreciate you taking the time to send us your positive feedback. We are pleased you are satisfied with all aspects of our service. Our agents are always available to assist you with any of your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I have ordered three times and each time I was highly satisfied with the timely delivery given the complexities of COVID 19. I have enjoyed every wine I've opened so far, and have discovered two that are my new favorites. The prices are very low in comparison to the excellent quality and taste. I will continue to order.
Hi Angela,
We appreciate you taking the time to send us your positive feedback. We are pleased you are satisfied with all aspects of our service. Our agents are always available to assist you with any of your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Initial order took longer than promised or expected. Subsequent orders went smoothly. Selection and prices are quite good. I recommend you give it a shot.
Hi Thomas,
We appreciate you taking the time to send us your positive feedback. We are pleased you are satisfied with all aspects of our service.
We sincerely apologize for any shipping inconveniences.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
From the business
Wine Insiders makes it easy to get great wine. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jeff,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with all aspects of our service and are always available to assist you with any of your future wine needs.
If you have any questions regarding a particular varietal or promotional offer, please do not hesitate to reach out to us.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!